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Customer Service Work From Home Nike Jobs (NOW HIRING)

ibex

Customer Service - Work at Home

Hampton, VA · Remote

$14 - $19/hr

Customer Service Representatives will be working directly with the customer to answer general ... Qualifications Must Haves for Work at Home: * Private, distraction free workspace (not a shared ...

ibex

Customer Service - Work at Home

Hampton, VA · Remote

$14 - $19/hr

Customer Service Representatives will be working directly with the customer to answer general ... Qualifications Must Haves for Work at Home: * Private, distraction free workspace (not a shared ...

ibex

Customer Service - Work at Home

Hampton, VA · Remote

$14 - $19/hr

Customer Service Representatives will be working directly with the customer to answer general ... Must Haves for Work at Home: * Private, distraction free workspace (not a shared/common area of the ...

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Customer Service Work From Home Nike information

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How much do customer service work from home nike jobs pay per hour?

As of Aug 1, 2026, the average hourly pay for customer service work from home nike in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a Customer Service Work From Home position at Nike?

A Customer Service Work From Home position at Nike involves assisting customers with their inquiries, orders, returns, and concerns via phone, email, or chat, all from a remote location. Employees in this role represent the Nike brand, providing exceptional service and support while resolving issues efficiently. The job typically requires strong communication skills, basic computer proficiency, and the ability to work independently. Nike provides training and necessary tools to help remote customer service representatives succeed in their roles.

What are the key skills and qualifications needed to thrive as a Customer Service Work From Home representative for Nike, and why are they important?

To excel as a Customer Service Work From Home representative for Nike, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, chat platforms, and proficiency in basic computer applications are typically required. Exceptional patience, active listening, and a positive attitude help you stand out in handling customer inquiries remotely. These skills and qualities ensure efficient, high-quality customer support that upholds Nike’s brand reputation and customer satisfaction.

What is the difference between Customer Service Work From Home Nike vs Customer Support Specialist?

AspectCustomer Service Work From Home NikeCustomer Support Specialist
CredentialsHigh school diploma or equivalent; some roles may require retail or customer service experienceHigh school diploma or equivalent; customer service experience preferred
Work EnvironmentRemote, home-based with flexible hoursRemote or office-based, depending on employer
Industry UsagePrimarily in retail and apparel sectors, specifically NikeAcross various industries including retail, tech, and healthcare
Common Search IntentCustomer Service Work From Home Nike vs Customer Support Specialist

While both roles involve assisting customers remotely, Customer Service Work From Home Nike focuses specifically on Nike products and brand-related inquiries, often requiring familiarity with Nike's retail policies. Customer Support Specialist roles are broader, covering multiple industries and products, with a wider range of customer service skills. The main difference lies in industry focus and specific product knowledge, but both roles share similar credentials and remote work environments.

What are some common challenges faced by Customer Service Work From Home representatives at Nike, and how are they addressed?

Customer Service Work From Home representatives at Nike often encounter challenges such as managing high volumes of inquiries, maintaining clear communication without in-person cues, and staying motivated in a remote setting. Nike supports its remote agents by providing comprehensive onboarding, regular virtual team check-ins, and access to a strong support network. Team members also benefit from ongoing training and digital tools that help streamline customer interactions, ensuring they can deliver the brand’s high standard of service from any location.
More about Customer Service Work From Home Nike jobs
What cities are hiring for Customer Service Work From Home Nike jobs? Cities with the most Customer Service Work From Home Nike job openings:
What states have the most Customer Service Work From Home Nike jobs? States with the most job openings for Customer Service Work From Home Nike jobs include:
What job categories do people searching Customer Service Work From Home Nike jobs look for? The top searched job categories for Customer Service Work From Home Nike jobs are:
Customer Service Work From Home Nike jobs near you
Infographic showing various Customer Service Work From Home Nike job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service - Work at Home

ibex

Hampton, VA • Remote

$14 - $19/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 13 days ago

Job description

Overview

Start your career journey with energy, teamwork, and endless opportunities! Whether you're just starting out or ready for something new, we've got your back with paid training that sets you up for success. Our vibrant team thrives on support, good vibes, and leaders who actually listen. You'll make real connections, build new skills, and grow your career in a place that celebrates you.

About the role:

Customer Service Representatives will be working directly with the customer to answer general inquiries, address concerns, and assist with requests about products and services across multiple lines of business. The CSR must project a professional company image and provide superior customer service while working with customers through any of the customer contact channels.

Responsibilities

Your day to day will involve:

  • Resolving coordination of benefits inquires by analyzing patient activity (including enrollment, third party liability, claims attachments).
  • Having a comprehensive understanding of insurance coverage and being able to interpret and communicate accurate information.
  • Thoroughly and completely documenting all customer interactions.
  • Educating customers and dental professionals on eligibility, benefits, claims payment, and authorizations.
  • Educating on the usage and benefits of self-service tools.
  • Assisting members on gaining access to care by locating a network dentist or assignment to a primary care dentist.
  • Directing inquires to necessary departments or individuals when the resolution of the inquiry is beyond the span of control for this role.
  • Responding to customer inquiries in a courteous and professional manner.
  • Researching and consistently providing accurate information to resolve all member and provider inquiries through verbal and written communications through all channels including phone, email, web portal, and chat interactions.
  • Responding to and resolving internal and external complex customer inquiries.
  • Resolving claim payment inquiries by researching and analyzing patient activity and determining appropriate action to be taken.
  • Taking ownership of the resolution and setting expectation for follow up.
  • Ensuring resubmissions, stop payments, and voids are appropriately handled.
  • Meeting or exceeding individual, department, and client specific goals.
  • Understanding and adhering to all client administrative and contractual policies and procedures.
  • Suggesting ways to improve the service delivery processes contributing to the success of the organization.
  • Other duties as assigned.
Qualifications

Must Haves for Work at Home:

  • Private, distraction free workspace (not a shared/common area of the home)
  • Hard wired ethernet internet connection with minimum speeds of 50 Mbps Download / 10 Mbps Upload. (5G, hotspots, and satellite internet not supported)
  • Active wireless phone service
  • Must remain on camera during working hours

Eligible States

This role is currently limited to candidates residing in

Arkansas, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Kentucky, Louisiana, Michigan, North Carolina, Ohio, Oklahoma, Pennsylvania, South Carolina, Tennessee, Texas, Vermont, Virginia, West Virginia, Wisconsin, and Wyoming.

Preferred:

  • Experience in healthcare or related industry experience
  • Medical/Dental terminology knowledge experience
  • Medicare/Medicaid knowledge
  • Claims/Billing and coding experience

Benefits:

  • Medical, Dental, and Vision insurance
  • 401(k) Retirement Savings Plan
  • Paid Time Off
  • Paid T-Mobile cell service
  • Employee referral program
  • Employee PerkSpot (discounts on retail, hotel, food, restaurants, car rental and much more!!)
Employment Type: FULL_TIME

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