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Customer Service Ups Jobs in Indiana (NOW HIRING)

dbi

Customer Service Associate Sewing Room

Evansville, IN · On-site

$13.75 - $19/hr

The Alterations Customer Service Representative (CSR) is a critical role for the successful ... Support inventory management by processing special orders, pick-ups and first quality standards for ...

dbi

Customer Service Associate Sewing Room

Evansville, IN · On-site

$13.75 - $19/hr

The Alterations Customer Service Representative (CSR) is a critical role for the successful ... Support inventory management by processing special orders, pick-ups and first quality standards for ...

Trane Supply

Client Service Representative

Fishers, IN · On-site

$41 - $98/hr

Owns follow-ups on old non-service agreement customer calls using GANT charts. What you will bring: * 4+ years of formal educations (Business, Engineering) OR 4 years of successful inside sales ...

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Customer Service Ups information

See Indiana salary details

$9

$17

$25

How much do customer service ups jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for customer service ups in Indiana is $17.89, according to ZipRecruiter salary data. Most workers in this role earn between $14.62 and $19.90 per hour, depending on experience, location, and employer.

What is a customer service representative at UPS?

Customer Service Representatives at UPS are professionals responsible for assisting customers with their shipping needs, addressing inquiries, processing orders, and resolving issues related to UPS services. They serve as the main point of contact between UPS and its customers, ensuring a positive customer experience. Their duties may include tracking packages, handling complaints, providing information about UPS services, and coordinating with other departments to resolve delivery or billing issues. Strong communication and problem-solving skills are essential for this role.

What does a typical day look like for a customer service representative at UPS, and how do they interact with other departments?

A typical day for a Customer Service Representative at UPS involves handling customer inquiries via phone, email, or in-person, resolving issues related to shipments, tracking packages, and providing information about UPS services. Representatives often collaborate with drivers, warehouse staff, and the logistics team to resolve delivery problems and ensure customer satisfaction. The role requires multitasking and adaptability, as priorities can shift quickly during peak shipping periods. Teamwork is essential, and there are frequent opportunities to communicate with other departments to expedite solutions for customers.

What are the key skills and qualifications needed to thrive as a customer service representative at UPS, and why are they important?

To thrive as a Customer Service Representative at UPS, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, package tracking systems, and standard office tools is typically required. Patience, active listening, and a positive attitude are essential soft skills for resolving customer inquiries effectively. These competencies ensure efficient issue resolution, enhance customer satisfaction, and support UPS's reputation for reliable service.

What is the difference between Customer Service Ups and Customer Support Specialist?

AspectCustomer Service UpsCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; some roles may prefer certifications in customer serviceHigh school diploma; certifications like HDI or CompTIA may be beneficial
Work EnvironmentCall centers, retail, or online support platformsCall centers, technical support centers, or online support teams
Employer & Industry UsageRetail, telecommunications, e-commerce, and service industriesTechnology, software, telecommunications, and service sectors
Common Search & Comparison IntentCustomer Service Ups vs Customer Support Specialist

Customer Service Ups and Customer Support Specialist roles often overlap in work environment and required credentials. However, Customer Service Ups typically focus on general customer interactions in retail or service settings, while Customer Support Specialists often handle technical issues in tech or software industries. Both roles aim to enhance customer satisfaction but differ in technical complexity and industry focus.

What cities in Indiana are hiring for Customer Service Ups jobs?

Cities in Indiana with the most Customer Service Ups job openings:

Customer Service Ups jobs near you
Infographic showing various Customer Service Ups job openings in Indiana as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 16% Part Time, and 2% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $37,204 per year, or $17.9 per hour.

Customer Service Representative - Client & Membership Specialist

Air Conditioning Contractors of America

Indianapolis, IN • On-site

$20 - $25/hr

Full-time

Medical, Retirement, PTO

Re-posted 26 days ago

Job description

Benefits:
  • Bonus based on performance
  • Competitive salary
  • Health insurance
  • Paid time off
  • Training & development
  • 401(k) matching
  • Company parties
  • Employee discounts
  • Free uniforms
  • Opportunity for advancement
  • Vision insurance

Are you a people person who loves building relationships and hitting goals? Do you want a role where your ability to connect with people on the phone is rewarded, and where "dead time" is an opportunity to win back accounts and grow a community?
At LCS Heating and Cooling, we are proud to serve over 1,700 active maintenance members in the Indianapolis area. Our members are the lifeblood of our business. We are not looking for a passive receptionist to just answer the phone and take messages. We are looking for a high-energy Client & Membership Specialist to act as the voice of our company, protect our current membership base, and proactively drive its growth.
What You Will Do:
  • First Impression Mastery: You are #1 on the phones for all incoming customer calls. Your mission is to deliver an exceptional experience, capture the customer's needs, and successfully book the call so our dispatcher can route it.
  • Membership Retain & Renew: You will own our Service Titan membership dashboard. You'll track which memberships are expiring each month, proactively reach out via phone, text, email and follow-up tabs, and ensure our clients stay protected and renewed.
  • The Membership Campaigner: You will manage the schedule for our annual and semi-annual member tune-ups. This requires high-volume, strategic outbound calling campaigns to keep our 1,700+ members booked and happy.
  • Growth Advocate: You will listen for opportunities on every single incoming call to educate non-members on the massive value of our maintenance programs, turning standard service calls into lifelong members.

What It Takes to Succeed
  • Goal-Oriented Energy: You aren't looking for a passive desk job. You are motivated by numbers-whether that's booking rate, renewal percentage, or new membership sign-ups.
  • Phone Stamina & Grit: You love being on the phone. You can seamlessly switch from handling an incoming call to making 50+ outbound renewal and scheduling calls without losing your enthusiasm.
  • Service Titan Savvy (or High Tech-Fluency): You have a strong eye for detail and data. Managing follow-up tabs, tracking customer history, and ensuring perfect data entry is second nature to you.
  • Flawless Grammar & Communication: You will be sending follow-ups and representing our brand daily. Professional, clear, and error-free written and verbal communication is an absolute must.
  • Resilience: You don't take "no" personally; you see a declined renewal as a puzzle to solve by communicating our value better.

What We Offer
  • Competitive hourly base pay + performance bonuses.
  • Comprehensive benefits package (Health, Retirement, Paid Time Off).
  • A supportive, high-energy team culture where your role is highly valued, not buried in the background.
  • Clear metrics and tracking tools via Service Titan.
  • Consistent training and coaching.

How to Apply (READ CAREFULLY):
We are obsessive about details, grammar, and following processes because our client experience depends on it. To prove you have the attention to detail required for this role, please submit your resume along with a brief message.
In the very first line of your message, you must include the phrase: "I love growing relationships."
Please note: Applications that do not include this phrase, or those containing grammatical errors and misspellings, will not be reviewed.
Compensation: $20.00 - $25.00 per hour
There are many exciting options for a career in HVACR waiting to be explored
If you're looking for a career that offers flexibility, job stability, strong pay, benefits and more, then you've come to the right place!

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