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Customer Service Ups Jobs in Indiana (NOW HIRING)

United Parcel Service (UPS)

... customer service, organization, communication, cooperation, and safety. This position provides ... Permanent UPS is committed to providing a workplace free of discrimination, harassment, and ...

United Parcel Service (UPS)

... customer service, organization, communication, cooperation, and safety. This position provides ... Permanent UPS is committed to providing a workplace free of discrimination, harassment, and ...

United Parcel Service (UPS)

... customer service, organization, communication, cooperation, and safety. This position provides ... Permanent UPS is committed to providing a workplace free of discrimination, harassment, and ...

United Parcel Service (UPS)

... customer service, organization, communication, cooperation, and safety. This position provides ... Permanent UPS is committed to providing a workplace free of discrimination, harassment, and ...

United Parcel Service (UPS)

$26.25 - $42.65/hr

We know what it takes to lead UPS into tomorrow-people with a unique combination of skill + passion ... Develops and maintains good working relationships with employees, management and customers.

United Parcel Service (UPS)

... customer service, organization, communication, cooperation, and safety. This position provides ... Permanent UPS is committed to providing a workplace free of discrimination, harassment, and ...

United Parcel Service (UPS)

PT Preload Supervisor

Peru, IN · On-site

$26.25 - $42.65/hr

We know what it takes to lead UPS into tomorrow-people with a unique combination of skill + passion ... Develops and maintains good working relationships with employees, management and customers.

dbi

Alterations Customer Service Representative

Greenwood, IN · On-site

$15.25 - $20.75/hr

The Alterations Customer Service Representative (CSR) is a critical role for the successful ... Support inventory management by processing special orders, pick-ups and first quality standards for ...

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Showing results 21-40

All JobsCustomer Service Ups JobsCustomer Service Ups Jobs in Indiana

Customer Service Ups information

See Indiana salary details

$9

$17

$25

How much do customer service ups jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for customer service ups in Indiana is $17.89, according to ZipRecruiter salary data. Most workers in this role earn between $14.62 and $19.90 per hour, depending on experience, location, and employer.

What is a customer service representative at UPS?

Customer Service Representatives at UPS are professionals responsible for assisting customers with their shipping needs, addressing inquiries, processing orders, and resolving issues related to UPS services. They serve as the main point of contact between UPS and its customers, ensuring a positive customer experience. Their duties may include tracking packages, handling complaints, providing information about UPS services, and coordinating with other departments to resolve delivery or billing issues. Strong communication and problem-solving skills are essential for this role.

What does a typical day look like for a customer service representative at UPS, and how do they interact with other departments?

A typical day for a Customer Service Representative at UPS involves handling customer inquiries via phone, email, or in-person, resolving issues related to shipments, tracking packages, and providing information about UPS services. Representatives often collaborate with drivers, warehouse staff, and the logistics team to resolve delivery problems and ensure customer satisfaction. The role requires multitasking and adaptability, as priorities can shift quickly during peak shipping periods. Teamwork is essential, and there are frequent opportunities to communicate with other departments to expedite solutions for customers.

What are the key skills and qualifications needed to thrive as a customer service representative at UPS, and why are they important?

To thrive as a Customer Service Representative at UPS, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, package tracking systems, and standard office tools is typically required. Patience, active listening, and a positive attitude are essential soft skills for resolving customer inquiries effectively. These competencies ensure efficient issue resolution, enhance customer satisfaction, and support UPS's reputation for reliable service.

What is the difference between Customer Service Ups and Customer Support Specialist?

AspectCustomer Service UpsCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; some roles may prefer certifications in customer serviceHigh school diploma; certifications like HDI or CompTIA may be beneficial
Work EnvironmentCall centers, retail, or online support platformsCall centers, technical support centers, or online support teams
Employer & Industry UsageRetail, telecommunications, e-commerce, and service industriesTechnology, software, telecommunications, and service sectors
Common Search & Comparison IntentCustomer Service Ups vs Customer Support Specialist

Customer Service Ups and Customer Support Specialist roles often overlap in work environment and required credentials. However, Customer Service Ups typically focus on general customer interactions in retail or service settings, while Customer Support Specialists often handle technical issues in tech or software industries. Both roles aim to enhance customer satisfaction but differ in technical complexity and industry focus.

What cities in Indiana are hiring for Customer Service Ups jobs?

Cities in Indiana with the most Customer Service Ups job openings:

Customer Service Ups jobs near you
Infographic showing various Customer Service Ups job openings in Indiana as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 16% Part Time, and 2% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $37,204 per year, or $17.9 per hour.

Customer Service Representative (Seasonal)

Balance Claims

Indianapolis, IN • On-site

$15.25 - $20.75/hr

Other

Re-posted 6 days ago

Job description

About Balance Platforms, LLC 

Balance Platforms, LLC (https://balanceclaims.com) provides full-service claims administration, estimating, and advisory services for contractors in the insurance restoration industry. We integrate into our clients’ workflows to help manage construction job files efficiently so they can focus on selling, building, and billing. 

Customer Service Representative (CSR) – Seasonal
In Office – Indianapolis, IN

Balance Platforms is seeking a Customer Service Representative (CSR) to serve as the primary point of contact for inbound client communication and internal task coordination. 

This role is centered around handling inbound phone calls, routing requests, and ensuring all communication is properly captured and directed to the appropriate team members. The CSR plays a key role in keeping workflows organized and ensuring nothing falls through the cracks. 

This is a seasonal, in-office role with the potential to transition into a full-time position based on performance and company needs. 

What You’ll Be Responsible For 

  • Answer and manage inbound client phone calls in a professional and efficient manner  

  • Triage incoming requests and route them to the appropriate internal teams (Sales, Account Management, Production, or Admin)  

  • Create and assign tasks to ensure all client communication is documented and followed up on  

  • Provide basic file status updates when appropriate and escalate more complex requests  

  • Make outbound calls to clients when additional follow-up is needed to support file progression  

  • Support the Admin team by ensuring communication gaps are minimized and follow-ups are initiated when needed  

Performance Expectations 

  • Maintain consistent responsiveness to inbound calls throughout the day  

  • Accurately capture and route client requests with minimal errors or rework  

  • Ensure every interaction results in a clear next step (task created, routed, or escalated)  

  • Follow established workflows and documentation standards consistently  

  • Contribute to keeping projects moving by initiating follow-up calls when needed  

Qualifications 

  • Strong verbal communication skills and professionalism on the phone  

  • High attention to detail and organizational ability  

  • Ability to manage multiple conversations and tasks throughout the day  

  • Basic computer proficiency (experience with CRM systems such as HubSpot is a plus)  

  • Prior customer service or administrative experience preferred but not required  

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