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Customer Service Training Provided Jobs (NOW HIRING)

KONE

Service Training Specialist

Orlando, FL · On-site

Founded in 1910, KONE is a global leader that provides elevators, escalators and automatic building ... customer expectations, and achieve productivity targets. You will bring 5+ years of technical ...

PLACE

Realtor - Training Provided

Troy, MI · On-site

$100K - $199K/yr

Hands-on coaching and mentorship * CRM, systems, and accountability * Prospecting training and scripts * Team support and transaction coordination * Listing-focused business development * Growth ...

DSI Systems

Sales Associate - Training Provided

Gypsum, CO

$16.25 - $18.75/hr

... providing enhanced value that delivers results for our clients and partners. We're on the lookout ... Engage customers and present our products and services in a busy retail setting * Uphold AT&T ...

Aflac

Insurance Sales - Training Provided

Covington, KY

$50K - $70K/yr

Customer/client/business owner (relationship, service, management) * Leadership and management of ... We will provide you with the resources to become a licensed agent. On-the-job training is built ...

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Customer Service Training Provided information

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How much do customer service training provided jobs pay per hour?

As of Jun 8, 2026, the average hourly pay for customer service training provided in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What can new hires expect from the training process in a customer service role with provided training?

New hires in customer service roles with training provided can expect a structured onboarding process that covers company policies, product or service knowledge, and essential customer interaction techniques. Training often includes a mix of classroom instruction, shadowing experienced team members, and hands-on practice with real customer scenarios. This approach helps build confidence, ensures consistency in responses, and prepares employees to handle a variety of customer needs. Support from supervisors and regular feedback are also typical, fostering a collaborative and growth-oriented environment.

What are the key skills and qualifications needed to thrive in a Customer Service (Training Provided) role, and why are they important?

To thrive in a Customer Service role with training provided, you need excellent communication skills, problem-solving abilities, and a willingness to learn, with most positions requiring at least a high school diploma. Familiarity with customer relationship management (CRM) software and basic office applications is often gained through on-the-job training. Strong interpersonal skills, patience, and a positive attitude help employees build rapport and effectively resolve customer issues. These skills and qualities are crucial for delivering high-quality service, ensuring customer satisfaction, and supporting business success.

What does 'Customer Service Training Provided' mean in a job posting?

'Customer Service Training Provided' means that the employer will offer training to new hires on the skills and knowledge needed for customer service roles. This training often covers communication techniques, handling customer inquiries, company policies, and problem-solving strategies. It is ideal for candidates who may not have prior experience in customer service, as the company will teach them how to succeed in the position. Such training ensures all employees provide consistent and high-quality service to customers.

What is the difference between Customer Service Training Provided vs Customer Support Specialist?

AspectCustomer Service Training ProvidedCustomer Support Specialist
Required credentialsOften includes customer service skills, communication, and product knowledge trainingTypically requires customer service experience, technical knowledge, and communication skills
Work environmentRetail, call centers, online support platformsCall centers, technical support teams, online chat support
Employer usageTraining programs for new hires or skill enhancementDay-to-day customer interaction, troubleshooting, issue resolution

Customer Service Training Provided focuses on equipping employees with the skills needed for customer interactions, often through training programs. In contrast, a Customer Support Specialist actively handles customer inquiries and resolves issues. Both roles are essential in customer service but differ in their focus—training versus direct support.

More about Customer Service Training Provided jobs
What cities are hiring for Customer Service Training Provided jobs? Cities with the most Customer Service Training Provided job openings:
What states have the most Customer Service Training Provided jobs? States with the most job openings for Customer Service Training Provided jobs include:
What job categories do people searching Customer Service Training Provided jobs look for? The top searched job categories for Customer Service Training Provided jobs are:
Customer Service Training Provided jobs near you
Infographic showing various Customer Service Training Provided job openings in the United States as of May 2026, with employment types broken down into 1% Locum Tenens, 74% Full Time, 22% Part Time, 1% Temporary, and 2% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service Training Coordinator (FBO)

Alliance Air Services

Fort Worth, TX • On-site

$17.25 - $22.50/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 28 days ago

Job description

Company Overview:
Alliance Aviation Services is an award-winning Fixed Base Operation (FBO) located at Perot Field Fort Worth Alliance Airport. We support a diverse mix of civilian, military, and cargo aircraft operations while delivering a high level of service, safety, and operational excellence. Our team operates in a fast-paced aviation environment where precision, professionalism, and safety are critical to every operation
Position Summary:
Alliance Aviation Services is seeking a knowledgeable, organized and professional individual to serve as the Customer Service Training Coordinator. This role is responsible for providing structured, on-the-job training for Customer Service Representatives (CSRs) while managing training documentation, Standard Operating Procedures (SOPs), and employee training compliance. The position ensures consistency in service delivery, operational accuracy, and alignment with company and airport standards.
The Training Coordinator works closely with Customer Service Leadership to develop team members through hands-on instruction, reinforce a culture of safety and professionalism, and uphold Alliance's high standard of premium customer service. This role sets the standard for premium hospitality, professional communication, and proactive customer care for flight crews, passengers, military personnel, and internal partners. The ideal candidate thrives in a fast-paced aviation environment, demonstrates strong communication skills, and is passionate about developing team members through hands-on training.
Responsibilities:
  • Lead structured on-boarding of new employees including but not limited to, establishing training schedule, delivering new-hire orientation, training schedules, and facility/airport familiarization.
  • Deliver classroom and hands-on, on-the-job training for Customer Service Representatives, during onboarding and ongoing operations.
  • Develop and maintain standardized training plans, checklists, and milestone tracking for all new hires.
  • Coach and mentor Customer Service Representatives while providing performance feedback to reinforce service expectations and operational procedures.
  • Transition trainees to designated peer trainers or team Leads for continued development while maintaining oversight of progress and completion of required milestones.
  • Evaluate trainee performance and provide input on readiness for independent duty; recommend additional training or corrective action when needed.
  • Maintain visibility into all trainee progress and ensure training is completed in a timely, consistent manner.
  • Manage, review, and update Customer Service-related SOPs to ensure accuracy and consistency.
  • Ensure SOPs reflect current operational practices, safety standards, and company policies.
  • Maintain accessibility and proper communication of SOP updates to team members.
  • Track and document employee training completion, certifications, and recurrent training requirements.
  • Maintain organized and accurate training records for compliance and audit purposes.
  • Coordinate refresher training and required recertifications for existing staff.
  • Support internal and external audits, inspections, or reviews by providing training documentation and attending audits when needed.
  • Collaborate with leadership to identify training needs and operational improvement opportunities.
  • Assist with the development of training materials, manuals, job aids, and reference guides.
  • Reinforce a culture of safety, professionalism, teamwork and continuous improvement.
  • Prepare and present training updates or materials during team or quarterly meetings.
  • Ensure training aligns with company service standards and customer expectations.
  • Stays current on industry trends related to service, operations and training opportunities.
  • Fills in at Customer Service desk to provide additional staffing and assistance as needed and/or requested.
  • Performs related duties as assigned, contributing to both training initiatives and overall team operations to support consistent, high-quality customer experience.
Service Excellence & Operational Integration:
  • Set and model the standard for premium hospitality, professionalism, and proactive customer service.
  • Train team members on delivering a high-touch experience for pilots, passengers, military personnel, and VIP guests.
  • Reinforce service recovery techniques and the ability to adapt to changing customer needs in a dynamic environment.
  • Maintain active involvement in front-line operations to ensure training reflects current practices and expectations.
SOP & Standards Management:
  • Develop, review, and maintain Customer Service-related Standard Operating Procedures (SOPs).
  • Ensure SOPs reflect current operational practices, safety standards, and company policies.
  • Communicate SOP updates clearly and ensure accessibility to all team members.
  • Partner with leadership to identify gaps and continuously improve processes, training materials, and service delivery.
Required Skills and Abilities:
  • Strong verbal and written communication skills with the ability to train and influence others.
  • Proven ability to coach, mentor, and develop team members in a hands-on environment.
  • Maintaining composure with VIPs, crews, delays, emergencies and last-minute changes.
  • Strong organizational skills with attention to detail and documentation accuracy.
  • Proficiency in MS Office
  • Ability to operate VHF and Two-Way Radios.
  • Ability to work collaboratively in a fast-paced environment.
  • Ability to work flexible hours, weekends, holidays, and irregular operations
  • Ability to multitask during peak traffic periods
  • Ability to stand, walk, and move throughout office, terminal, and ramp-adjacent areas for extended periods.
  • Ability to lift training materials up to 50 lbs.
  • Ability to work collaboratively across teams and departments.
Education and Experience:
  • High School diploma or equivalent required.
    Previous FBO, aviation customer service, or operations experience required.
  • Prior training, lead, or supervisory experience preferred.
  • Experience with SOP development or training compliance tracking preferred.
  • Preferred familiarization with:
    • X-1 Software
    • FlightBridge
    • ADS-B
Why This Role Matters:
This position plays a critical role in shaping the customer experience at Alliance Aviation Services. By developing confident, capable, and service-focused team members, the Customer Service Training Coordinator ensures consistency, professionalism, and operational excellence across every customer interaction.
Benefits Highlights:
  • Medical, dental, and vision insurance options
  • Flexible Spending Accounts (FSA) or Health Savings Accounts (HSA) dependent on plan elections
  • Paid time off, holidays, and floating holidays
  • Paid parental and family caregiver leave
  • Mental health and wellness resources
  • Life insurance and disability coverage
  • 401(k) retirement plan with company match
  • Additional programs to support Associates and their families

EEO Statement:
Hillwood is committed to providing Equal Opportunity in Employment, to all applicants and employees regardless of race, color, religion, gender, age, national origin, military status, veteran status, handicap, physical or mental disability, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
#AAS
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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