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Customer Service Trainee Jobs in New York (NOW HIRING)

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Customer Service Representative

Islandia, NY · On-site

$20 - $25/hr

Promote-from-within culture Career Path CSR Trainee → CSR → Senior CSR → Lead CSR → CSR Manager → Operations Leadership If you're looking for a career with growth opportunities and a ...

Petro

Service Technician Trainee

Edison, NJ · On-site

As a Home Service Technician Trainee, you will make service calls to customer homes and provide them with expert troubleshooting and repair service to a variety of equipment, particularly their ...

Cintas

Management Trainee

Hicksville, NY

$73K/yr

The Management Trainee will work closely with experienced managers to learn about Outside Sales ... Provide exceptional customer service by addressing inquiries and resolving issues promptly.

Cintas

Management Trainee

Hicksville, NY · On-site

$73K/yr

The Management Trainee will work closely with experienced managers to learn about Outside Sales ... Provide exceptional customer service by addressing inquiries and resolving issues promptly.

Cintas

Management Trainee

Yonkers, NY · On-site

$73K/yr

The Management Trainee will work closely with experienced managers to learn about Outside Sales ... Provide exceptional customer service by addressing inquiries and resolving issues promptly.

Cintas

Management Trainee

Piscataway, NJ · On-site

$64K/yr

The Management Trainee will work closely with experienced managers to learn about Outside Sales ... Provide exceptional customer service by addressing inquiries and resolving issues promptly.

Cintas

Management Trainee

Central Islip, NY · On-site

$73K/yr

The Management Trainee will work closely with experienced managers to learn about Outside Sales ... Provide exceptional customer service by addressing inquiries and resolving issues promptly.

Cintas

Management Trainee

Central Islip, NY

$73K/yr

The Management Trainee will work closely with experienced managers to learn about Outside Sales ... Provide exceptional customer service by addressing inquiries and resolving issues promptly.

Cintas

Management Trainee

Piscataway, NJ · On-site

$64K/yr

The Management Trainee will work closely with experienced managers to learn about Outside Sales ... Provide exceptional customer service by addressing inquiries and resolving issues promptly.

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Customer Service Trainee information

See New York salary details

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How much do customer service trainee jobs pay per hour?

As of Aug 28, 2026, the average hourly pay for customer service trainee in New York is $23.14, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $26.54 per hour, depending on experience, location, and employer.

What is a customer service trainee?

Customer Service Trainees are entry-level professionals who are learning the skills and knowledge necessary to assist customers effectively. They typically undergo training programs to understand company products, policies, and procedures, as well as to develop communication and problem-solving abilities. Their main role is to support experienced customer service representatives while gaining hands-on experience in handling customer inquiries and resolving issues. Over time, trainees are expected to become proficient and transition into full customer service roles.

What are the key skills and qualifications needed to thrive as a customer service trainee?

To thrive as a Customer Service Trainee, you need effective communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, basic computer proficiency, and exposure to helpdesk software are commonly expected. Patience, active listening, and a positive attitude are valuable soft skills that help build rapport with customers and resolve issues efficiently. These skills ensure excellent customer experiences, efficient issue resolution, and contribute to overall business success.

What are some common challenges faced by customer service trainees and how are they typically addressed?

Customer Service Trainees often face challenges such as handling difficult customers, learning company-specific systems, and managing a high volume of inquiries. These challenges are typically addressed through comprehensive onboarding programs, mentoring from experienced team members, and ongoing training in communication and problem-solving skills. Most organizations also provide regular feedback and support, helping trainees build confidence and competence in their roles as they progress.

What is the difference between Customer Service Trainee vs Customer Service Representative?

AspectCustomer Service TraineeCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; on-the-job trainingHigh school diploma; some roles may prefer additional certifications
Work EnvironmentTraining programs, entry-level settingsCustomer-facing roles in retail, call centers, or service offices
Employer UsageInternship or training programs within companiesFull-time or part-time customer support roles
Search & Comparison IntentLearning about entry-level training rolesSeeking customer service job opportunities

In summary, a Customer Service Trainee is typically an entry-level position focused on training and skill development, often within a structured program. A Customer Service Representative is a more experienced role responsible for handling customer inquiries and providing support. The trainee role is ideal for those starting their career, while the representative role requires some prior knowledge or experience.

How to get into customer service trainee with no experience?

To become a customer service trainee with no experience, focus on developing strong communication and problem-solving skills, and consider completing relevant training or certifications such as customer service courses. Entry-level positions often require a positive attitude and willingness to learn, making internships or volunteer work valuable for gaining initial experience.

What career paths can start with a customer service trainee?

A customer service trainee can progress into roles such as customer service representative, team lead, supervisor, or customer experience specialist. Gaining experience in communication, problem-solving, and product knowledge can also lead to careers in sales, account management, or administrative positions within the same organization.

What are the most commonly searched types of Customer Service jobs in New York?

The most popular types of Customer Service jobs in New York are:

What cities in New York are hiring for Customer Service Trainee jobs?

Cities in New York with the most Customer Service Trainee job openings:

Customer Service Trainee jobs near you
Infographic showing various Customer Service Trainee job openings in New York as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $48,127 per year, or $23.1 per hour.

CUSTOMER SERVICE ASSOCIATE TRAINEE

Oakhurst, NJ • On-site

Goodwill Industries of Southern New Jersey and Philadelphia
See more jobs at Goodwill Industries of Southern New Jersey and Philadelphiaexternal

$16/hr

Other

Posted 12 days ago

Job description

Customer Service Associate Trainee

Ocean Store and Salvage - Ocean Twp, NJ 07712

Overview

Salary Range $16.00 Hourly Travel Percentage None

Description

Specific duties include:

  • Follow all Goodwill policies and safety procedures. Must possess professional etiquette.
  • Successfully process register transactions, handle money, count down a drawer, and ask every customer for a Round-Up donation. Must achieve 40% Round-Up transaction average every month.
  • Engages customers successfully using the following steps: a. Greet every customer 5 feet from you b. Focus on your customer c. Maintain a clean, neat, and organized store d. Walk, Talk, and Show e. Thank your customer for supporting our free job training and education initiatives f. Listen and respond appropriately to all customer concerns g. Engage customers at the register h. Effectively manage your register line i. Use good phone etiquette and answer within 3 rings j. Provide short, clear, timely announcements.
  • Will receive cross-training as Donation-Utility Associate and Barcoder to promote individual employee growth and maintain company productivity.
  • Train to complete opening and closing procedures as necessary.
  • Must stock and maintain sales floor with newly processed merchandise.
  • Maintain a clean, organized sales floor by recovering standards through sizing of merchandise and organization of wares and furniture.
  • Maintains sales floor by recovering sales floor and dressing rooms.
  • Establish or identify prices of goods via the type of merchandise, identifying markings, or asking for help from an on-site manager or supervisor.
  • Ability to utilize systems, including phones and paging systems and make regularly scheduled announcements.
  • Maintains interior and exterior of store in a neat, clean, and orderly manner (includes vacuuming, dusting, cleaning bathrooms, mopping floors, washing windows, etc.).
  • Must maintain a clean and neat personal appearance at all times. Must wear company issued uniform.
  • Regular attendance is required.
  • All other essential duties as assigned.
Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Customer service Ability to meet customer needs, understand their concerns, and resolve issues in a friendly and efficient manner.
  • Honesty/Integrity Ability to be truthful and be seen as credible in the workplace.
  • Sound and timely decisions Using knowledge and experience to make sound decisions that will impact business goals and strategies; creates an environment where other Leaders and/or Team Members are empowered to make decisions.
  • Reliability The trait of being dependable and trustworthy.
  • Enthusiastic Ability to bring energy to the performance of a task.
  • Accuracy Ability to perform work accurately and thoroughly.
  • Ability to communicate and understand instructions, both verbal and written, in English.
  • Must be able to work a flexible schedule on short notice, including night, weekends and occasionally long hours.
  • Ability to meet physical demands of position.
  • Vision corrected to within normal limits.
  • Ability to function in a hectic work environment with occasional periods of high stress.

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