Customer Service Teens Jobs (NOW HIRING)

If you enjoy working with a diverse population of adults and teens and are passionate about librarianship and serving the community, we'd like to hear from you! The Naperville Public Library is seeking an Adult & Teen Services Manager to join our team!

POSITION SUMMARY

TheAdult & Teen Services Manager provides leadership and management for the operation, development, implementation, and evaluation of Adult & Teen Services. Oversees all related Adult Services activities, including but not limited to collection management, adult and teen programming, public use computers, reference services, and community partnerships. The Adult and Teen Services Manager ensures through collaboration consistent best practices across buildings and departments, working together cohesively toward shared goals.

RESPONSIBILITIES

• Provides operational direction and hands-on leadership to the Adult & Teen Services Department.Ensures excellent public service and customer service.
• Provides supervision, motivation, coaching, and discipline that leads to future success of staff. Hires and trains new staff.
• Develops a high-performing team with a diverse set of skills and talents; encourages collaboration and knowledge sharing to foster a supportive environment.
• Models best practice behavior in customer services, accountability, communication, collaboration, and adaptability;establishesclear expectations for staff.
• Delegates work assignments, gives authority to work independently, setsexpectationsandmonitorsdelegated activities.
• Collaborates withLeadershipTeam to develop and implement goals andrecommendschanges toAdultand Teen Services Department.
• Ensures the effectiveness of all Adult & Teen services, programming, and collection maintenance through ongoing evaluation to meet the changing needs of the community. Prepares statistics and reports for management review as needed.
• Ensures staff develop the knowledge and skills to provide programs that support the needs of the community.
• Oversees collection maintenance including selection recommendation, weeding,replacingand analyzing; collaborates with Collection Services and other departments to ensure the relevance,qualityand effectiveness of Library materials to meet community needs.
• Identifiesand develops outreach and partnership opportunities within the community; encourages and supports staff participation at community events.
• Functions as the lead in charge of all building issues while on duty as Person-In-Charge.
• Observes safety and security procedures and ensures staff training.
• Communicates regularly with the Director of Public Services.
• Performs other related duties and specialprojects asassigned.

KNOWLEDGE/SKILLS/ABILITIES

• Excellent customer service skills; model these skills to all staff.
• Strong leadership and team building skills; ability tomotivate staff;encouragesgrowth,recognizesskills, andfostersimprovement when needed; providesand acceptsregular performance feedback.
• Ability to provide quality management through assessment, improvement, and follow through; applying technologies as needed to streamline processes and operational efficiencies.
• Strong written and verbal skills;speaks clearly, demonstrates group presentationskills, and conducts productive meetings.
• Proficient in relevant computer software programs including Microsoft Office and Outlook.
• Strong interpersonal skills working effectively with individuals of diverse cultures, communication styles, abilities, and backgrounds.
• Proactive self-starter with strong analytical skills and problem-solvingabilities;identifyingand resolving problems efficiently; gathering and analyzing information objectively and thoroughly.
• Flexibility and change management skills toassistwith organizational shifts in priorities.
• Ability to maketimelydecisions and de-escalate conflict,exhibitssound andaccuratejudgment,remainscalm indifficult situations.
• Strategic planning and project management skills; develop effective and realistic action plans.
• Communicates information regularly and effectively; managerial courage to communicate concerns and problems that need to be addressed.
• Solid understanding of current technological trends

EDUCATION/EXPERIENCE/QUALIFICATIONS

• Master of Library and Information Science degree (ALA accredited college/university). Candidates pursuing MLIS with comparable library and supervisory experience are encouraged to apply.
• Management or supervisory experience in libraries or other fields preferred.
• Minimum three years of library related experience.
• Bilingualproficiencya plus.

PHYSICAL DEMANDS/WORK ENVIRONMENT

• Communicate with staff and customers in person, viaemailand over the phone.
• May require either being in a stationary position or moving about for prolonged periods.
• Moves equipment or library materials weighing up to 35 lbs.
• Must have reliable means of transportation to attend meetings, conferences, and perform work in other location.

BENEFITS -In exchange for your time and talent, we offer a generous benefits package that includes:

• Health Benefits (Medical, Dental, Vision)
• Annual Vacation Accrual: 5 weeks per year
• Holidays: 7 days per year
• Annual Sick Accrual: 12 days per year
• Up to 5 personal days per calendar year prorated based on hire date
• Illinois Municipal Retirement Fund (Pension Plan)
  
• Basic life insurance
• 12 weeks paid parental leave policy
• Tuition reimbursement
• Employee Assistance Program
• Training and development opportunities.

To learn more about us, go tohttps://www.naperville-lib.org/jobsand Diversity, Equity & Inclusion | Naperville Public Library, IL (naperville-lib.org)