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Customer Service Support Representative Jobs in Florida

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Customer Service Support Representative information

What is a customer service support representative?

Customer Service Support Representatives are professionals who assist customers by answering questions, resolving issues, and providing information about products or services. They typically work in call centers, retail environments, or online support teams, handling inquiries via phone, email, chat, or in person. Their main goal is to ensure customer satisfaction by addressing concerns promptly and effectively. They may also provide technical support, process returns or exchanges, and document customer interactions for quality assurance.

What are the key skills and qualifications needed to thrive as a customer service support representative?

To thrive as a Customer Service Support Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and basic office applications is typically required. Patience, active listening, and a calm demeanor help you build rapport and resolve customer issues effectively. These competencies ensure positive customer experiences, efficient issue resolution, and contribute to overall client satisfaction and business success.

How does a customer service support representative typically handle high call volumes and maintain quality service?

Customer Service Support Representatives often face periods of high call volume, especially during peak business hours or busy seasons. To manage this, they utilize prioritization strategies, rely on efficient call-handling software, and remain calm under pressure. Team leads may provide additional support, and many organizations offer ongoing training in time management and stress reduction techniques. Despite the fast pace, maintaining empathy and professionalism is essential to ensure customer satisfaction.

Is remote customer service support representative a stressful job?

Remote customer service support representatives often face stress from handling difficult customer interactions, meeting performance metrics, and managing high call volumes. However, the level of stress varies depending on the employer, workload, and individual coping skills, with some roles offering flexible schedules and training to help manage stress.

What are popular job titles related to Customer Service Support Representative jobs in Florida?

For Customer Service Support Representative jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Customer Service Support Representative jobs in Florida look for?

The top searched job categories for Customer Service Support Representative jobs in Florida are:

What cities in Florida are hiring for Customer Service Support Representative jobs?

Cities in Florida with the most Customer Service Support Representative job openings:

Customer Service Support Representative jobs near you
Infographic showing various Customer Service Support Representative job openings in Florida as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution.

Dealership Support Representative

Service Pros Auto Glass

Venice, FL • On-site

$16 - $20.50/hr

Other

Medical, Dental, Vision

Re-posted 27 days ago

Job description

Dealership Support Representative

Service Pros Auto Glass – Kissimmee, FL

Full-Time | Weekly Pay | Growth Opportunities

Service Pros Auto Glass is seeking a motivated Dealership Support Representative to join our growing team in Kissimmee, Florida. This role works directly inside our partnered automotive dealerships assisting customers with windshield replacement services, glass repair scheduling, and service coordination.

This is a W-2 full-time position, weekly pay, and strong growth opportunities for individuals who enjoy customer service, sales, and relationship building.

If you are outgoing, dependable, and enjoy working with customers in a fast-paced dealership environment, this is an excellent opportunity to build a career with a company that promotes from within.

Compensation:

  • Additional commission compensation
  • Weekly pay
  • Top performers have the opportunity to earn strong additional income through commission incentives

Schedule:

  • Full-Time Position
  • Monday – Saturday
  • 7:00 AM – 3:00 PM
  • 40 hours per week (± 2 hours depending on dealership activity)
  • Lunch break provided during shift

Benefits:

Eligible employees receive benefits after 90 days of employment, including:

  • Full Benefits Package (Health, Dental, Vision options)
  • Paid training
  • Career advancement opportunities
  • Team events and company culture initiatives

Employees are eligible for FMLA after 90 days of employment, in accordance with federal guidelines.

Key Responsibilities:

  • Engage customers in dealership service drives and identify windshield replacement or auto glass repair needs
  • Educate customers on auto glass services, insurance options, and scheduling
  • Coordinate on-site windshield replacement and repair services
  • Build strong working relationships with service advisors, technicians, and dealership managers
  • Encourage dealership referrals and help achieve daily and weekly performance goals
  • Maintain accurate records of customer leads, service appointments, and completed jobs
  • Represent Service Pros Auto Glass with a professional, positive attitude

Qualifications:

  • Previous customer service, retail, or sales experience preferred but not required
  • Strong communication and interpersonal skills
  • Comfortable speaking with customers in a dealership environment
  • Self-motivated with a proactive and goal-oriented mindset
  • Professional appearance and strong work ethic
  • Valid driver’s license and reliable transportation required

Why Join Service Pros Auto Glass?

  • Supportive team-first culture
  • Paid training and development
  • Clear promotion from within
  • Weekly pay
  • Opportunity to build a long-term career in the automotive service industry
  • Company events, team outings, and a culture that celebrates success

Service Pros Auto Glass is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status.

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