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Customer Service Supervisor Jobs in Rochester, NY

Home Depot

Customer Service/Sales

Rochester, NY · On-site

$15.50 - $18.50/hr

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers ... These associates work in cooperation with their Department Supervisor and other associates in their ...

Home Depot

Customer Service/Sales

Rochester, NY · On-site

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers ... These associates work in cooperation with their Department Supervisor and other associates in their ...

Home Depot

Customer Service/Sales

Rochester, NY · On-site

$17 - $19.50/hr

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers ... These associates work in cooperation with their Department Supervisor and other associates in their ...

Home Depot

Customer Service/Sales

Victor, NY · On-site

$17.50 - $20.50/hr

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers ... These associates work in cooperation with their Department Supervisor and other associates in their ...

Home Depot

Customer Service/Sales

Batavia, NY · On-site

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers ... These associates work in cooperation with their Department Supervisor and other associates in their ...

Home Depot

Customer Service/Sales

Victor, NY

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers ... These associates work in cooperation with their Department Supervisor and other associates in their ...

Home Depot

Customer Service/Sales

Rochester, NY · On-site

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers ... These associates work in cooperation with their Department Supervisor and other associates in their ...

Home Depot

Customer Service/Sales

Batavia, NY · On-site

$17 - $19.50/hr

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers ... These associates work in cooperation with their Department Supervisor and other associates in their ...

Home Depot

Customer Service/Sales

Rochester, NY · On-site

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers ... These associates work in cooperation with their Department Supervisor and other associates in their ...

Home Depot

Customer Service/Sales

Rochester, NY · On-site

$17 - $19.50/hr

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers ... These associates work in cooperation with their Department Supervisor and other associates in their ...

Home Depot

Customer Service/Sales

Greece, NY · On-site

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers ... These associates work in cooperation with their Department Supervisor and other associates in their ...

Liberty Pumps Inc.

Customer Service Technician

Bergen, NY · On-site

$24 - $28/hr

Expected to report all unsafe activities and conditions to Supervisor and/or Safety & Occupational ... customer service tasks. Strong communication skills and ability to answer phone calls, read and ...

South Towne Veterinary Hospital

CSR

Rochester, NY · On-site

$16 - $17.50/hr

Customer Service Representative FLSA Status: EEOC Classification: Employment Type: Full Time Hourly ... Performs other duties as deemed necessary SUPERVISORY RESPONSIBILITIES NA PREFERRED EDUCATION ...

Liberty Pumps Inc.

Customer Service Technician

Bergen, NY · On-site

$24 - $28/hr

Expected to report all unsafe activities and conditions to Supervisor and/or Safety & Occupational ... customer service tasks. Strong communication skills and ability to answer phone calls, read and ...

Sherwin-Williams

Customer Service Specialist

Rochester, NY · On-site

$16.75 - $22.25/hr

Customer Service Specialists are tasked with achieving excellent customer service, while ... be supervised or unsupervised. The Company therefore has determined that a review of criminal ...

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All JobsCustomer Service Supervisor JobsCustomer Service Supervisor Jobs in Rochester, NY

Customer Service Supervisor information

See Rochester, NY salary details

$24.2K

$57.3K

$99.7K

How much do customer service supervisor jobs pay per year?

As of Jul 15, 2026, the average yearly pay for customer service supervisor in Rochester, NY is $57,251.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,500.00 and $69,100.00 per year, depending on experience, location, and employer.

What are the most common challenges faced by Customer Service Supervisors, and how can they be addressed?

Customer Service Supervisors often encounter challenges such as managing high call volumes, handling difficult customer escalations, and maintaining team morale under pressure. Effective supervisors address these issues by implementing efficient workflow processes, providing ongoing training and support for their team, and fostering open communication to resolve concerns quickly. Building a collaborative environment and recognizing team achievements can also help in boosting motivation and overall performance.

What skills do you need to be a customer service supervisor?

A customer service supervisor needs strong communication, leadership, and problem-solving skills to manage a team and address customer issues effectively. They should also have good organizational abilities, conflict resolution skills, and familiarity with customer service tools and software. Experience in customer service and the ability to train and motivate staff are essential for success in this role.

What is the role of a customer service supervisor?

A customer service supervisor oversees a team of customer service representatives, ensuring they provide quality support to customers. They handle escalated issues, monitor performance metrics, and train staff to improve service efficiency and customer satisfaction.

What is the difference between Customer Service Supervisor vs Customer Service Manager?

AspectCustomer Service SupervisorCustomer Service Manager
ResponsibilitiesOversees daily customer service operations, manages team members, ensures quality serviceDevelops customer service strategies, manages larger teams, handles escalations, and sets policies
Required CredentialsHigh school diploma or equivalent; some roles prefer customer service certificationsTypically requires a bachelor's degree; relevant certifications are a plus
Work EnvironmentCall centers, retail, or service departmentsCorporate offices, call centers, or retail management settings
Employer & Industry UsageCommon in retail, hospitality, and call centersFound in larger organizations across various industries

The main difference between a Customer Service Supervisor and a Customer Service Manager lies in scope and responsibilities. Supervisors focus on daily team oversight, while Managers develop strategies and handle higher-level issues. Both roles require strong communication skills and customer service experience, but Managers typically have more advanced credentials and broader responsibilities.

What is the highest paying job in customer service?

The highest paying roles in customer service are often executive-level positions such as Customer Service Director or Vice President of Customer Experience, which can earn six-figure salaries. These roles typically require extensive experience, leadership skills, and a strong understanding of customer service strategies and tools.

Is a supervisor a high position?

A Customer Service Supervisor is a mid-level management role responsible for overseeing customer service teams and ensuring quality standards. While it is a supervisory position with increased responsibilities, it is generally considered below higher management roles such as manager or director.

What are the key skills and qualifications needed to thrive as a Customer Service Supervisor, and why are they important?

To thrive as a Customer Service Supervisor, you need strong leadership abilities, experience in customer service, and often a relevant associate or bachelor’s degree. Familiarity with customer relationship management (CRM) systems, call center software, and performance monitoring tools is typically required. Outstanding communication, problem-solving, and conflict resolution skills help supervisors motivate teams and address escalated issues effectively. These skills and qualifications are crucial for ensuring high team performance, customer satisfaction, and efficient resolution of service challenges.

What does a Customer Service Supervisor do?

A Customer Service Supervisor oversees a team of customer service representatives, ensuring they provide excellent service to customers. They are responsible for training new staff, monitoring performance, handling escalated customer issues, and implementing policies to improve service quality. They also evaluate team metrics and feedback to make recommendations for process improvements. Their role is crucial in maintaining customer satisfaction and supporting the goals of the company.
More about Customer Service Supervisor jobs
What are the most commonly searched types of Customer Service Supervisor jobs in Rochester, NY? The most popular types of Customer Service Supervisor jobs in Rochester, NY are:
What are popular job titles related to Customer Service Supervisor jobs in Rochester, NY? For Customer Service Supervisor jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Customer Service Supervisor jobs in Rochester, NY look for? The top searched job categories for Customer Service Supervisor jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Customer Service Supervisor jobs? Cities near Rochester, NY with the most Customer Service Supervisor job openings:
Customer Service Supervisor jobs near you
Infographic showing various Customer Service Supervisor job openings in Rochester, NY as of July 2026, with employment types broken down into 76% Full Time, 22% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $57,251 per year, or $27.5 per hour.
Customer Service/Sales

Customer Service/Sales

Home Depot

Rochester, NY • On-site

$15.50 - $18.50/hr

Full-time

Re-posted 20 days ago

Home Depot rating

7.4

Company rating: 7.4 out of 10

Based on 6,344 frontline employees who took The Breakroom Quiz

6th of 39 rated national retailers

Job description


Position Purpose:
Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools, and provide information to customers in order to sell an entire project. Associates in this position will learn how to greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments. Customer Service/Sales associates maintain the in-stock condition of assigned areas, and ensure it is clean, shop-able, and safe. Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers. These associates work in cooperation with their Department Supervisor and other associates in their department as well as other departments. Specific store departments may include Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental. The Customer Service/Sales position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist.

What Home Depot employees say

Pay

Benefits

Hours and flexibility

Workplace

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About Home Depot

Sourced by ZipRecruiter

The Home Depot is the world’s largest home improvement specialty retailer, operating a vast network of warehouse-format stores across the United States, Canada, and Mexico. Founded in 1978, the company has established itself as the primary resource for building materials, lawn and garden products, and home décor. Its business model caters to two distinct customer bases: Do-It-Yourself (DIY) homeowners and "Pro" customers, such as professional contractors and tradespeople. Beyond product sales, the company offers an extensive suite of services, including professional installation and one of the largest tool rental operations in North America.

Industry

Retail and manufacturing

Company size

10,000+ Employees

Headquarters location

Atlanta, GA, US

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