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Customer Service Supervisor Jobs in Rochester, NY

Sherwin-Williams

Customer Service Specialist

Rochester, NY

$16.75 - $22.25/hr

Customer Service Specialists work closely with wholesale and retail customers to determine their ... be supervised or unsupervised. The Company therefore has determined that a review of criminal ...

Home Depot

Customer Service/Sales

Batavia, NY · On-site

$17 - $19.50/hr

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers ... These associates work in cooperation with their Department Supervisor and other associates in their ...

Home Depot

Customer Service/Sales

Greece, NY

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers ... These associates work in cooperation with their Department Supervisor and other associates in their ...

Home Depot

Customer Service/Sales

Rochester, NY · On-site

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers ... These associates work in cooperation with their Department Supervisor and other associates in their ...

Home Depot

Customer Service/Sales

Victor, NY

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers ... These associates work in cooperation with their Department Supervisor and other associates in their ...

Home Depot

Customer Service/Sales

Batavia, NY · On-site

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers ... These associates work in cooperation with their Department Supervisor and other associates in their ...

Home Depot

Customer Service/Sales

Rochester, NY · On-site

$17 - $19.50/hr

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers ... These associates work in cooperation with their Department Supervisor and other associates in their ...

Home Depot

Customer Service/Sales

Rochester, NY · On-site

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers ... These associates work in cooperation with their Department Supervisor and other associates in their ...

South Towne Veterinary Hospital

CSR

Rochester, NY · On-site

$16 - $17.50/hr

Customer Service Representative FLSA Status: EEOC Classification: Employment Type: Full Time Hourly ... Performs other duties as deemed necessary SUPERVISORY RESPONSIBILITIES NA PREFERRED EDUCATION ...

Sherwin-Williams

Customer Service Specialist

Newark, NY · On-site

$17 - $22.50/hr

Customer Service Specialist This position is essential to the success of our retail stores ... be supervised or unsupervised. The Company therefore has determined that a review of criminal ...

Sherwin-Williams

Customer Service Specialist

Rochester, NY · On-site

$16.75 - $22.25/hr

Customer Service Specialists are tasked with achieving excellent customer service, while ... be supervised or unsupervised. The Company therefore has determined that a review of criminal ...

Community Veterinary Partners

CSR

Rochester, NY · On-site

$16 - $17.50/hr

Customer Service Representative The Customer Service Representative (CSR) is an ambassador of the ... Performs other duties as deemed necessary Supervisory Responsibilities NA Preferred Education ...

Sherwin-Williams

Customer Service Specialist

Geneseo, NY · On-site

$16.50 - $21.75/hr

Customer Service Specialist This position is essential to the success of our retail stores ... be supervised or unsupervised. The Company therefore has determined that a review of criminal ...

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Showing results 21-40

All JobsCustomer Service Supervisor JobsCustomer Service Supervisor Jobs in Rochester, NY

Customer Service Supervisor information

See Rochester, NY salary details

$23.7K

$56.1K

$97.7K

How much do customer service supervisor jobs pay per year?

As of Aug 6, 2026, the average yearly pay for customer service supervisor in Rochester, NY is $56,129.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,700.00 and $67,700.00 per year, depending on experience, location, and employer.

What are the most common challenges faced by customer service supervisors, and how can they be addressed?

Customer Service Supervisors often encounter challenges such as managing high call volumes, handling difficult customer escalations, and maintaining team morale under pressure. Effective supervisors address these issues by implementing efficient workflow processes, providing ongoing training and support for their team, and fostering open communication to resolve concerns quickly. Building a collaborative environment and recognizing team achievements can also help in boosting motivation and overall performance.

What skills do you need to be a customer service supervisor?

A customer service supervisor needs strong communication, leadership, and problem-solving skills to manage a team and address customer issues effectively. They should also have good organizational abilities, conflict resolution skills, and familiarity with customer service tools and software. Experience in customer service and the ability to train and motivate staff are essential for success in this role.

What is the difference between Customer Service Supervisor vs Customer Service Manager?

AspectCustomer Service SupervisorCustomer Service Manager
ResponsibilitiesOversees daily customer service operations, manages team members, ensures quality serviceDevelops customer service strategies, manages larger teams, handles escalations, and sets policies
Required CredentialsHigh school diploma or equivalent; some roles prefer customer service certificationsTypically requires a bachelor's degree; relevant certifications are a plus
Work EnvironmentCall centers, retail, or service departmentsCorporate offices, call centers, or retail management settings
Employer & Industry UsageCommon in retail, hospitality, and call centersFound in larger organizations across various industries

The main difference between a Customer Service Supervisor and a Customer Service Manager lies in scope and responsibilities. Supervisors focus on daily team oversight, while Managers develop strategies and handle higher-level issues. Both roles require strong communication skills and customer service experience, but Managers typically have more advanced credentials and broader responsibilities.

What are the key skills and qualifications needed to thrive as a customer service supervisor, and why are they important?

To thrive as a Customer Service Supervisor, you need strong leadership abilities, experience in customer service, and often a relevant associate or bachelor’s degree. Familiarity with customer relationship management (CRM) systems, call center software, and performance monitoring tools is typically required. Outstanding communication, problem-solving, and conflict resolution skills help supervisors motivate teams and address escalated issues effectively. These skills and qualifications are crucial for ensuring high team performance, customer satisfaction, and efficient resolution of service challenges.

What does a customer service supervisor do?

A Customer Service Supervisor oversees a team of customer service representatives, ensuring they provide excellent service to customers. They are responsible for training new staff, monitoring performance, handling escalated customer issues, and implementing policies to improve service quality. They also evaluate team metrics and feedback to make recommendations for process improvements. Their role is crucial in maintaining customer satisfaction and supporting the goals of the company.
More about Customer Service Supervisor jobs
What are the most commonly searched types of Customer Service Supervisor jobs in Rochester, NY? The most popular types of Customer Service Supervisor jobs in Rochester, NY are:
What job categories do people searching Customer Service Supervisor jobs in Rochester, NY look for? The top searched job categories for Customer Service Supervisor jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Customer Service Supervisor jobs? Cities near Rochester, NY with the most Customer Service Supervisor job openings:
Customer Service Supervisor jobs near you
Infographic showing various Customer Service Supervisor job openings in Rochester, NY as of July 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $57,225 per year, or $27.5 per hour.

Customer Service Specialist

Sherwin-Williams

Rochester, NY

$16.75 - $22.25/hr

Full-time

Medical, Retirement, PTO

Re-posted 28 days ago

Sherwin-Williams rating

7.6

Company rating: 7.6 out of 10

Based on 677 frontline employees who took The Breakroom Quiz

224th of 536 rated manufacturers

Job description

Description

This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the products and store. Customer Service Specialists are tasked with achieving excellent customer service, while consistently meeting the store’s sales goals.

 Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company’s customers, staff, employees, vendors, contractors, and the general public. The individual selected for this role will be expected to work at Store #1678 located at: 4400 Dewey Ave, Rochester, NY 14616  This position is eligible for health benefits, such as prescription savings and virtual physician visits, retirement and saving benefits, and more. Additional benefits include a generous time away from work package, including vacation, holidays, and military leave, among other benefits. For more information about our benefits, visit http://www.myswbenefits.com/ 

Responsibilities

  • Ensure high levels of customer satisfaction through excellent sales service
  • Assist customers in person and over the phone by determining needs and presenting appropriate products and services
  • Build productive trust relationships with wholesale and retail customers
  • Process sales transactions accurately and consistently with policies and procedures
  • Follow and achieve sales goals on a monthly, quarterly, and yearly basis
  • Maintain precise work order files and formulas
  • Pull appropriate products from the sales floor or warehouse
  • Tint and mix products, as needed, to customer specifications
  • Stock shelves and set up displays
  • Clean store equipment
  • Load/unload delivery trucks
  • Assist in making deliveries, as needed
  • Maintain in-stock and presentable condition assigned areas
  • Remain knowledgeable on products offered and discuss available options
  • Comply with inventory control procedures
  • Suggest ways to improve sales 

Qualifications
Minimum Requirements:

  • Must be at least eighteen (18) years of age 
  • Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
  • Must have a valid, unrestricted Driver’s License
  • Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
  • Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation
  • If internal to Sherwin-Williams, you must have received at least a “meets expectations” (3) rating on your most recent performance appraisal
  • If internal to Sherwin-Williams, you must have completed all HR Cloud eLearning courses required for your current position 

Preferred Qualifications:

  • Have at least a High School diploma or GED
  • Have at least one (1) year of experience working in a delivery, retail, or customer service position
  • Have previous work experience selling paint and paint-related products
  • Have previous work experience operating tinting and mixing equipment
  • Ability to read, write, comprehend, and communicate in more than one language
  • Ability to read, write, comprehend, and communicate in Spanish

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