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Customer Service Software Support Jobs in Atlanta, GA

Ed Voyles Automotive Group

Service Advisor

Marietta, GA · On-site

Proficiency with computer systems and service software. A positive attitude and a team-oriented mindset. Apply Today! If you're passionate about customer service and have a love for the automotive ...

Masterapp Labs

Customer Service Specialist

Conyers, GA · On-site

$15 - $19.75/hr

Two (2) years of full-time experience within the last seven (7) years providing call center support or customer service. * Proficiency with computer applications and standard business software.

Ed Voyles Automotive Group

Service Advisor

Marietta, GA · On-site

... customer service skills. ✅ Ability to multi-task in a fast-paced environment. ✅ Basic knowledge of automotive repairs and services . ✅ Proficiency with computer systems and service software ...

Ed Voyles Automotive Group

Service Advisor

Marietta, GA

... customer service skills. ✅ Ability to multi-task in a fast-paced environment. ✅ Basic knowledge of automotive repairs and services . ✅ Proficiency with computer systems and service software ...

TRC Talent Solutions

CS Rep

Norcross, GA

$14.25 - $18.50/hr

... support through various channels, including phone, email, and chat. - Resolve customer inquiries ... using customer service software and tools to manage inquiries efficiently. - Adaptability to ...

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All JobsCustomer Service Software Support JobsCustomer Service Software Support Jobs in Atlanta, GA

Customer Service Software Support information

See Atlanta, GA salary details

$11

$18

$27

How much do customer service software support jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for customer service software support in Atlanta, GA is $18.46, according to ZipRecruiter salary data. Most workers in this role earn between $15.72 and $20.10 per hour, depending on experience, location, and employer.

What is customer service software support?

Customer Service Software Support refers to professionals who assist users with technical issues, troubleshooting, and questions related to customer service software platforms. Their role typically includes resolving software glitches, guiding users through feature usage, and ensuring the software functions smoothly for customer service teams. They act as a bridge between the software provider and users, offering solutions and best practices to maximize the software’s effectiveness. This support can be provided via phone, email, chat, or other communication channels.

What are the key skills and qualifications needed to thrive as a customer service software support specialist?

To thrive as a Customer Service Software Support Specialist, you need strong problem-solving abilities, technical aptitude with software applications, and typically a background in IT or customer support. Familiarity with ticketing systems (like Zendesk or Freshdesk), remote troubleshooting tools, and sometimes certifications such as CompTIA A+ are valuable. Outstanding communication, patience, and active listening skills help you connect with users and resolve their issues efficiently. These skills ensure effective technical assistance, high customer satisfaction, and quick resolution of software-related problems.

What are some common challenges faced by customer service software support specialists, and how can they effectively overcome them?

Customer Service Software Support specialists often encounter challenges such as handling complex technical issues, managing high volumes of support tickets, and communicating technical information to non-technical users. To overcome these challenges, it's important to develop strong problem-solving skills, practice patience, and utilize knowledge bases or internal documentation. Collaborating closely with development teams can also help in resolving escalated issues more efficiently, while ongoing training ensures familiarity with product updates.

What is the difference between Customer Service Software Support vs Customer Support Specialist?

AspectCustomer Service Software SupportCustomer Support Specialist
CredentialsTypically requires technical certifications or knowledge of support softwareUsually needs customer service or communication skills, sometimes certifications in customer support
Work EnvironmentPrimarily technical, working with support tools and softwareCustomer-facing, handling inquiries via phone, email, or chat
Employer & IndustryTech companies, SaaS providers, software vendorsRetail, telecom, e-commerce, and various service industries
Search & Comparison IntentUnderstanding technical support roles for support softwareCustomer service roles focused on client interaction

Customer Service Software Support focuses on technical assistance related to support tools, while Customer Support Specialists handle direct customer interactions. Both roles require strong communication skills, but the former emphasizes technical knowledge, and the latter emphasizes customer service experience.

What are popular job titles related to Customer Service Software Support jobs in Atlanta, GA?

For Customer Service Software Support jobs in Atlanta, GA, the most frequently searched job titles are:

What job categories do people searching Customer Service Software Support jobs in Atlanta, GA look for?

The top searched job categories for Customer Service Software Support jobs in Atlanta, GA are:

Customer Service Software Support jobs near you
Infographic showing various Customer Service Software Support job openings in Atlanta, GA as of August 2026, with employment types broken down into 78% Full Time, and 22% Contract. Highlights an 78% In-person, and 22% Remote job distribution, with an average salary of $38,395 per year, or $18.5 per hour.

Customer Service Representative

Atosa USA, Inc.

Flowery Branch, GA

$20/hr

Full-time

Re-posted 14 days ago

Job description

Description

Atosa USA, Inc is a major manufacturer of commercial kitchen equipment, including everything from refrigeration, cooking equipment, to robotic fryers and more. For 10 years we have made a name for ourselves within the industry as a company that leads in innovation, in quality, and great service. Our company has an unyielding commitment to the society in which we operate and offers gratifying careers to self-motivated and talented individuals that can help us grow and set new standards in our field. We are actively recruiting the best and brightest candidates to join our company, and as a young and fast-growing company, we are presently searching for a new member to join our team.


Job Description

The Warranty Customer Service Representative is responsible for the accurate and efficient processing of customer orders for materials and merchandise for the Warranty Department. This role involves receiving and entering orders, tracking their progress, and notifying customers of any changes in delivery schedules. The representative maintains detailed records of pricing, inventory levels, delivery dates, and other transaction-related data using specialized software or tracking systems. In addition to addressing non-technical customer inquiries via phone or email, the role supports effective communication and issue resolution. The representative also collaborates with internal departments to ensure customer satisfaction and updates customer relationship databases as needed. 


Responsibilities

  • Receive and verify orders, ensuring availability and stock using accounting software.
  • Monitor customer credit terms and provide updates on order status, delivery dates, and freight charges.
  • Input orders accurately into accounting software and maintain effective communication with warehouse staff.
  • Offer freight quotations and generate Bill of Lading documents for outgoing shipments.
  • Process freight claims for damaged units.
  • Create sales orders and invoices using accounting software.
  • Issue credit memos for returned products and maintain accurate records.
  • Establish and maintain a systematic filing system for inventory and customer records.
  • Ensure electronic filing and cloud storage of documents.
  • Interact professionally with customers via phone and email, providing accurate information and addressing concerns.
  • Receive purchase orders and handle messages promptly and courteously.
  • Provide real-time inventory updates upon request.
  • Collaborate with Warranty Service Director and warehouse personnel to maintain accurate inventory records.
  • Perform additional duties as assigned by the hiring manager.

Requirements

Qualifications

  • At least 2 years of relevant experience in customer service, logistics, billing, or a related area.
  • Ability to prioritize, multitask, and thrive in a fast-paced environment. 
  • Strong attention to detail and high degree of accuracy. 
  • Excellent organizational and data management skills. 
  • Basic understanding of invoicing and crediting processes. 
  • Effective written and verbal communication skills with a strong customer service focus. 
  • Proficiency in 10-key and data entry, intermediate to advanced level. 
  • Proficient in English and MS Office suite. 
  • Strong problem-solving abilities. 
  • Ability to work efficiently within a team.

*This job description is not designed to cover or contain a comprehensive list of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. *

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About Atosa USA

Sourced by ZipRecruiter

Industry

Commercial and service industry machinery manufacturing

Company size

51 - 200 Employees

Headquarters location

Brea, CA, US

Year founded

2012

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