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Customer Service Reservation Specialist Jobs (NOW HIRING)

Lyons HR

Reservation Specialist

Knoxville, TN · On-site

Reservation Specialist The Reservation Specialist is responsible for managing the reservation ... customer service. This role serves as the primary point of contact for all clients seeking ...

NashvilleHR

Reservation Specialist

Nashville, TN · On-site

$17/hr

Job Title: Reservation Specialist Department: Hospitality Reports to: Hospitality Manager ... Ticketing Associates have a passion for providing excellent customer service and a commitment to ...

Beds-n-Biscuits

Reservation Specialist

Wheat Ridge, CO · On-site

$20/hr

Reservation Specialist - Pet Care Concierge Wheat Ridge, CO | $20/hr + Tips + Bonus Potential | PTO ... If you love dogs, excel at customer service, and want to work for a stable, well-respected pet care ...

Lyons HR, LLC

Reservation Specialist

Knoxville, TN · On-site

Position SummaryThe Reservation Specialist is responsible for managing the reservation process from ... customer service. This role serves as the primary point of contact for all clients seeking ...

PO Enterprises

Reservation Specialist (Remote)

Reservation Specialist We are seeking a Reservation Specialist to assist with coordinating and ... Previous experience in administrative support, customer service, or reservations is a plus Work ...

Better Talent

Reservation Specialist

South Haven, MI

... Reservation Specialist to join our team in South Haven, MI. In this role, you will serve as the ... Required Qualifications * 1+ years previous customer service, hospitality, sales, reservations, or ...

Destination Knot

Cruise Reservation Specialist

$25K - $75K/yr

Title: Cruise Reservation Specialist Job Type: Full-time / Part-time / Remote Location: Remote ... Previous experience in travel sales, reservations, or customer service (preferred but not required)

Better Talent

Reservation Specialist

South Haven, MI · On-site

$21 - $25/hr

... Reservation Specialist to join our team in South Haven, MI. In this role, you will serve as the ... Required Qualifications * 1+ years previous customer service, hospitality, sales, reservations, or ...

Canine Cabana LLC

Reservation Specialist

Tampa, FL

A DAY IN THE LIFE AS A RESERVATION SPECIALIST * You are the "voice" of our business. * You are ... promote services that benefit each pet. * Your natural empathy helps you understand customers ...

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Customer Service Reservation Specialist information

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How much do customer service reservation specialist jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for customer service reservation specialist in the United States is $19.67, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $21.63 per hour, depending on experience, location, and employer.

What is the difference between Customer Service Reservation Specialist vs Customer Service Agent?

AspectCustomer Service Reservation SpecialistCustomer Service Agent
Primary RoleHandles reservations, bookings, and scheduling for clients or customersProvides general customer support, answers inquiries, and resolves issues
Work EnvironmentCall centers, travel agencies, hospitality, or transportation companiesRetail, telecom, banking, and various service industries
CredentialsOften requires customer service experience, basic computer skills, and reservation system knowledgeCustomer service experience, communication skills, and product knowledge

While both roles involve customer interaction, the Customer Service Reservation Specialist focuses on managing reservations and scheduling, whereas the Customer Service Agent provides broader support and assistance. Understanding these differences helps job seekers target the right roles based on their skills and career goals.

What does a customer service reservation specialist do?

A Customer Service Reservation Specialist is responsible for assisting customers with booking reservations for services such as hotels, flights, car rentals, or events. They handle inquiries, process bookings, make changes or cancellations, and provide information about availability, pricing, and policies. These specialists often work over the phone, via email, or through online chat, ensuring customers have a smooth and positive experience. Strong communication and problem-solving skills are essential for this role.

What are some common challenges faced by a customer service reservation specialist and how are they typically addressed?

Customer Service Reservation Specialists often encounter challenges such as managing high call volumes during peak periods, handling last-minute changes or cancellations, and navigating complex reservation systems. To address these, many organizations provide comprehensive training on their booking platforms and emphasize clear communication skills. Support from supervisors and collaborative teamwork also help specialists quickly resolve issues and deliver a seamless customer experience. Regular feedback sessions and ongoing learning opportunities are common industry practices to help specialists adapt and thrive in dynamic environments.

What are the key skills and qualifications needed to thrive as a customer service reservation specialist, and why are they important?

To thrive as a Customer Service Reservation Specialist, you need strong communication skills, attention to detail, and proficiency in managing reservations, often supported by a high school diploma or equivalent. Familiarity with reservation software systems, customer relationship management (CRM) tools, and telephone systems is typically required. Patience, problem-solving abilities, and a customer-focused attitude are essential soft skills for excelling in this role. These skills ensure accurate booking management, positive customer experiences, and efficient resolution of issues, which are critical for customer satisfaction and business success.
More about Customer Service Reservation Specialist jobs
What cities are hiring for Customer Service Reservation Specialist jobs? Cities with the most Customer Service Reservation Specialist job openings:
What states have the most Customer Service Reservation Specialist jobs? States with the most job openings for Customer Service Reservation Specialist jobs include:
What job categories do people searching Customer Service Reservation Specialist jobs look for? The top searched job categories for Customer Service Reservation Specialist jobs are:
Customer Service Reservation Specialist jobs near you
Infographic showing various Customer Service Reservation Specialist job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $40,910 per year, or $19.7 per hour.

Reservation Specialist

Lyons HR

Knoxville, TN • On-site

Other

Posted 27 days ago

Job description

Reservation Specialist

The Reservation Specialist is responsible for managing the reservation process from inquiry through move-out while delivering exceptional customer service. This role serves as the primary point of contact for all clients seeking furnished housing. The position requires strong communication, organization, problem-solving, sales, and customer service skills while collaborating closely with the Account Services Manager and Operations Team.

Essential Responsibilities
  • Respond promptly to phone, email, and online/portal housing inquiries.
  • Prepare housing quotes, proposals, and lease agreements.
  • Convert inquiries into confirmed reservations while achieving occupancy goals.
  • Perform daily follow-ups with leads to convert to reservations.
  • Coordinate move-ins, extensions, transfers, and move-outs.
  • Show apartments to prospective guests/walk-ins
  • Maintain accurate reservation information in company software.
  • Communicate with guests before, during, and after their stay to ensure satisfaction.
  • Coordinate with Field Team/Operations for any special requests, quick turns, bed requests, Housekeeping requests.
  • Build and maintain relationships with corporate clients and other partners.
  • Resolve guest concerns professionally and efficiently.
  • Monitor apartment availability, pricing, and occupancy.
  • Assist with renewals and inventory planning.
  • Maintain detailed notes and documentation on each reservation.
  • Work collaboratively with other departments to ensure seamless guest experiences.
  • Represent Corporate Quarters professionally in all interactions.
  • Perform other duties as assigned.
Qualifications
  • Excellent written and verbal communication skills.
  • Strong customer service and relationship-building abilities.
  • Highly organized with exceptional attention to detail.
  • Ability to manage multiple priorities in a fast-paced environment.
  • Professional, positive, and solution-oriented attitude.
  • Proficient with Microsoft Office and the ability to learn company software.
  • Previous experience in multi-family, hospitality, corporate housing, relocation, sales, or customer service preferred.
Core Competencies
  • Customer Service Excellence
  • Sales & Closing Skills
  • Communication
  • Organization
  • Problem Solving
  • Teamwork
  • Time Management
  • Professionalism
  • Adaptability
Work Schedule & Expectations

• Full-time, Monday through Friday, in office, 8am to 5pm

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About Lyons HR

Sourced by ZipRecruiter

Industry

Human resources consulting services

Company size

11 - 50 Employees

Headquarters location

Florence, AL, US

Year founded

1995

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