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Customer Service Reps Jobs in Indiana (NOW HIRING)

Lincare

Trainer, Customer Service Rep

Greenwood, IN

$14.75 - $19/hr

The Trainer provides training and support for all new Customer Service Representatives within a designated company area. * Responsible for providing excellent customer service support * Identifies ...

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All JobsCustomer Service Reps JobsCustomer Service Reps Jobs in Indiana

Customer Service Reps information

See Indiana salary details

$9

$17

$25

How much do customer service reps jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for customer service reps in Indiana is $17.89, according to ZipRecruiter salary data. Most workers in this role earn between $14.62 and $19.90 per hour, depending on experience, location, and employer.

What are some common challenges Customer Service Reps face, and how can they be effectively managed?

Customer Service Reps often encounter challenges such as handling difficult or upset customers, managing high call volumes, and maintaining product knowledge. Effective time management and active listening skills are crucial for resolving issues efficiently while keeping customers satisfied. Many companies provide training and support resources to help reps build resilience and de-escalation techniques, fostering a positive work environment. Collaborating with team leads and sharing best practices with colleagues can also help reps navigate challenging situations more smoothly.

What are Customer Service Representatives?

Customer Service Representatives (CSRs) are professionals who interact with customers on behalf of a company to address inquiries, resolve complaints, and provide information about products and services. They typically communicate through phone, email, live chat, or in-person interactions. CSRs play a vital role in ensuring customer satisfaction and maintaining a positive image for the company. Their responsibilities often include processing orders, handling returns, and troubleshooting issues.

What are the key skills and qualifications needed to thrive as a Customer Service Representative, and why are they important?

To thrive as a Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and basic computer applications is typically required. Patience, active listening, and emotional intelligence are crucial soft skills for handling customer inquiries and resolving complaints effectively. These skills ensure positive customer experiences, foster loyalty, and contribute to the overall success of the company.

What is the difference between Customer Service Reps vs Call Center Agents?

AspectCustomer Service RepsCall Center Agents
CredentialsHigh school diploma or equivalent; some roles may require customer service certificationsHigh school diploma or equivalent; training provided on call handling
Work EnvironmentOffice settings, retail stores, or remoteCall centers, customer support centers, or remote
Industry UsageRetail, banking, healthcare, techTelecommunications, tech support, sales
Primary FocusHandling customer inquiries, resolving issues, providing product infoAnswering calls, troubleshooting, sales, and support

Customer Service Reps and Call Center Agents both focus on assisting customers, but Customer Service Reps often handle a broader range of customer interactions across various channels, while Call Center Agents primarily manage inbound or outbound calls. Both roles require similar credentials and are common in many industries, with differences mainly in work environment and specific job functions.

What cities in Indiana are hiring for Customer Service Reps jobs? Cities in Indiana with the most Customer Service Reps job openings:
Customer Service Reps jobs near you
Infographic showing various Customer Service Reps job openings in Indiana as of June 2026, with employment types broken down into 94% Full Time, 3% Part Time, and 3% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $37,204 per year, or $17.9 per hour.
BMV Customer Service Representatives

BMV Customer Service Representatives

State of Indiana

Indianapolis, IN

$15.17/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 6 days ago

State Of Indiana rating

7.0

Company rating: 7.0 out of 10

Based on 181 frontline employees who took The Breakroom Quiz

40th of 50 rated states

Job description

BMV Customer Service Representatives

Date Posted: Jun 2, 2026

Requisition ID: 478478

Location:

Indianapolis, IN, US, 46227

Work for Indiana

Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits package and a commitment to work-life balance. Most importantly, you'll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana.

About the Bureau of Motor Vehicles (BMV):

The Indiana Bureau of Motor Vehicles has been named one of Indiana’s 2023 Top Workplaces by its employees.

Our mission is to serve all Hoosiers by providing best-in-class driver and vehicle services in a timely and accurate manner while ensuring security and transparency. The BMV team works throughout the state of Indiana and is dedicated to fostering an environment where we:

  • Invest in our employees

  • Engage our customers

  • Provide sustainable systems

  • Embrace product innovation

Role Overview:

Customer Service Representatives are the frontline contact for the Bureau of Motor Vehicles. You will provide timely and accurate customer service utilizing good communication skills, computer skills, and on-the-job training. You will assist Hoosiers with a broad scope of BMV needs.

This role will serve at the South BMV branch office in Indianapolis, Indiana. Branch hours are:

  • Sunday: Closed

  • Monday: Closed

  • Tuesday: 9:00 am - 6:30 pm

  • Wednesday: 9:00 am - 5:00 pm

  • Thursday: 9:00 am - 5:00 pm

  • Friday: 9:00 am - 5:00 pm

  • Saturday: 9:00 am - 12:30 pm

Pay Rate:

This position traditionally starts at an hourly rate of $15.17.

A Day in the Life:

The essential functions of this role are:

  • Use your job knowledge to conduct customer transactions.

  • Answer customer questions and provide guidance.

  • Assist with the daily opening and closing of the branch.

  • Check transactions to ensure accuracy, timeliness, and proper accounting.

  • Work with leadership to resolve escalated customer concerns and system problems.

  • File applications as completed throughout the day.

The job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Other duties, responsibilities, and activities may change or be assigned at any time.

What You'll Need for Success:

Individuals in this role should minimally be able to articulate or demonstrate the following:

  • Top-notch communication skills.

  • A high level of critical thinking and the ability to troubleshoot.

  • Ability to process cash and card transactions.

  • Ability to travel up to 20 percent of the time to branch. locations, training, or branch-related community activities.

  • Ability to perform essential functions with or without reasonable accommodation.

A degree is not required. However, a High School Diploma or High School Equivalent (HSE) and customer service experience applying the outlined knowledge, skills, and abilities in a similar role may be considered.

Supervisory Responsibilities/Direct Reports:

This role may be utilized in a supervisory capacity based on agency needs.

Benefits of Employment with the State of Indiana:

The State of Indiana offers a comprehensive benefits package for full-time employees that includes:

  • Three (3) medical plan options (including RX coverage) as well as vision and dental plans

  • Wellness Rewards Program: Complete wellness activities to earn gift card rewards

  • Health savings account, which includes bi-weekly state contribution

  • Deferred compensation 457(b) account (similar to 401(k) plan) with employer match

  • Two (2) fully-funded pension plan options

  • A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to:

  • 150 hours of paid New Parent Leave and up to eight weeks of paid Childbirth Recovery Leave for eligible mothers

  • Up to 15 hours of paid community service leave

  • Combined 180 hours of paid vacation, personal, and sick leave time off

  • 12 paid holidays, 14 in election years

  • Education Reimbursement Program

  • Group life insurance

  • Referral Bonus program

  • Employee assistance program that allows for covered behavioral health visits

  • Qualified employer for the Public Service Loan Forgiveness Program

  • Free Parking for most positions

  • Free LinkedIn Learning access

Equal Employment Opportunity:

The State of Indiana is an Equal Opportunity Employer and is committed to recruiting, selecting, developing, and promoting employees based on individual ability and job performance. Reasonable accommodations may be available to enable individuals with disabilities to complete the application and interview process as well as perform the essential functions of a role. If you require reasonable accommodations to complete this application, you can request assistance by contacting the Indiana State Personnel Department at jobs@spd.IN.gov.

Current Employee? Click here (https://performancemanager8.successfactors.com/sf/careers/jobsearch?bplte_company=indianaoff) to apply.

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