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Customer Service Representative Jobs in Stevens Point, WI

AROW Global

Customer Service Representative

Mosinee, WI · On-site

$15.75 - $21.50/hr

Customer Service Representative Reporting to the Customer Relations Manager, the Customer Service Representative I (CSR I) is the first of three levels of customer service work and is responsible for ...

Lincare

Customer Service Rep

Stevens Point, WI · On-site

$15.50 - $21/hr

Assesses customer need for additional products/services * Assesses customer compliance with physician orders * Answers questions and provides customer education regarding products/services

Lincare Holdings

Customer Service Rep

Stevens Point, WI · On-site

$15.50 - $21/hr

Assesses customer need for additional products/services * Assesses customer compliance with physician orders * Answers questions and provides customer education regarding products/services

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Customer Service Representative information

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How much do customer service representative jobs pay per hour?

As of Aug 24, 2026, the average hourly pay for customer service representative in Stevens Point, WI is $18.25, according to ZipRecruiter salary data. Most workers in this role earn between $14.95 and $20.29 per hour, depending on experience, location, and employer.

What is a customer service representative?

Customer service representatives are professionals who interact with customers on behalf of a company to address inquiries, resolve issues, and provide information about products or services. They may communicate with customers via phone, email, live chat, or in person. Their primary goal is to ensure customer satisfaction, handle complaints effectively, and maintain a positive company image. These representatives often work in call centers, retail stores, or remotely. Good communication and problem-solving skills are essential for success in this role.

What does a customer service representative do?

As a customer service representative, you are a liaison between customers and the company. You answer customer questions, resolve customer complaints, and address emergency issues. If a customer needs help placing an order or wants to change their order, you walk them through the proper steps. Customer service representatives may also offer additional sales and products, or sell products or services directly.

What are the key skills and qualifications needed to thrive as a customer service representative, and why are they important?

To thrive as a Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and basic office applications is commonly required. Patience, active listening, and a positive attitude are crucial soft skills that help build rapport with customers. These skills and qualities ensure efficient resolution of customer issues, foster customer loyalty, and contribute to overall business success.

What are some common challenges customer service representatives face, and how can they be overcome?

Customer Service Representatives often encounter challenges such as handling difficult customers, managing high call volumes, and staying updated on product or service changes. Effective communication, active listening, and patience are essential for resolving conflicts and maintaining professionalism. Regular training, support from team leads, and using knowledge bases can help representatives stay informed and deliver accurate assistance. Building strong relationships with colleagues also fosters a supportive environment where challenges can be addressed collaboratively.

What is the difference between Customer Service Representative vs Call Center Agent?

AspectCustomer Service RepresentativeCall Center Agent
Required CredentialsHigh school diploma or equivalent; customer service skillsHigh school diploma or equivalent; communication skills
Work EnvironmentOffice, retail, or remote settings; direct customer interactionCall centers, remote or office; primarily phone-based
Employer & Industry UsageRetail, telecom, banking, healthcareTelecom, tech support, insurance
Common Search & ComparisonCustomer Service RepresentativeCall Center Agent

Customer Service Representatives and Call Center Agents both handle customer interactions, often via phone or in person. While they share similar skills and work environments, Customer Service Representatives typically provide broader support across multiple channels, whereas Call Center Agents focus mainly on phone-based support. Understanding these differences helps job seekers find roles aligned with their skills and preferences.

What are the 5 skills of a customer service representative?

A customer service representative needs strong communication skills to effectively interact with customers, problem-solving abilities to address issues, patience to handle difficult situations, active listening to understand customer needs, and technical proficiency with customer management tools. These skills help ensure positive customer experiences and efficient service delivery.

What is the work of a customer service representative?

A customer service representative assists customers by answering questions, resolving issues, and providing information about products or services. They often communicate via phone, email, or chat and use customer management software to track interactions. Strong communication skills and patience are essential for success in this role.
More about Customer Service Representative jobs

What are the most commonly searched types of Customer Service Representative jobs in Stevens Point, WI?

The most popular types of Customer Service Representative jobs in Stevens Point, WI are:

What are popular job titles related to Customer Service Representative jobs in Stevens Point, WI?

For Customer Service Representative jobs in Stevens Point, WI, the most frequently searched job titles are:

What job categories do people searching Customer Service Representative jobs in Stevens Point, WI look for?

The top searched job categories for Customer Service Representative jobs in Stevens Point, WI are:

What cities near Stevens Point, WI are hiring for Customer Service Representative jobs?

Cities near Stevens Point, WI with the most Customer Service Representative job openings:

Customer Service Representative jobs near you
Infographic showing various Customer Service Representative job openings in Stevens Point, WI as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 22% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $37,967 per year, or $18.3 per hour.

Customer Service Representative

Mosinee, WI • On-site

AROW Global
Trucking • 51 - 200 employees
Learn more about AROW Globalexternal

$15.75 - $21.50/hr

Other

Re-posted 4 days ago

Job description

Customer Service Representative

Reporting to the Customer Relations Manager, the Customer Service Representative I (CSR I) is the first of three levels of customer service work and is responsible for providing exceptional service to the organization's customers by managing and maintaining contracts. The CSR I provides information to customers regarding order status, pricing, contract scheduling, etc., and serves as the customer's voice to the company.

This list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities as management may deem necessary from time to time.

  • Establish and maintain positive working relationships with customers through exceptional customer service.
  • Provide accurate and timely information regarding the status of open orders and resolve any potential issues relating to products, services, billing, etc.
  • Address and process the return of non-conformance material and issue credits to customers.
  • Organize and maintain multiple customer contracts simultaneously.
  • Utilize creative problem-solving skills to ensure on-time delivery of customer products.
  • Accurately enter all required information into computerized systems to create and maintain the customer database.
  • Provide support to the outside sales representatives as needed.
  • Build foundational skills of the customer service team.
  • As part of the AROW Global team you will need to understand the AROW Business System policy and objectives and how you affect conformance to them.

Qualifications:

  • High school diploma or two-year business administration degree/certification (or related program) preferred.
  • One to three years of related experience or a combination of education and experience.
  • Great communication skills.
  • Experience using Microsoft Office programs (Outlook, Word, Excel).
  • Strong decision-making skills.
  • Experience using an Enterprise Resource Planning (ERP) system; knowledge of IFS preferred.
  • Ability to multi-task and solve problems.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or touch objects, tools, or controls. The employee is frequently required to sit. The employee is occasionally required to stand, walk, talk, or hear.

AROW is an Equal Opportunity and Human Rights Employer and complies with Federal and State/Provincial regulations at all U.S. and Canadian locations.

The above statements reflect the general details necessary to describe the principle functions of the occupation described and shall not be construed as a detailed description of all the work requirements that may be inherent in the occupation.

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