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Customer Service Representative Jobs in Springfield, VA

Business Integra

Customer Service Representative

Lanham, MD · On-site

$16 - $21.75/hr

Customer Service Representative Location: 10210 Greenbelt Road, Suite 200, Lanham, MD 20706 (2-3 days onsite) Client: NASA Job Summary: Business Integra Inc. is seeking a skilled Customer Service ...

AHU Technologies Inc

Customer Service Rep

Washington, DC

$18 - $24.50/hr

TITLE: Customer Service Rep LOCATION: Washington, DC/Hybrid Employment type: Contract w2/1099/C2C MINIMUM EDUCATION: Bachelor's degree in IT, related field, or equivalent experience. REQUIRED ...

John C Flood Inc

CSR

Alexandria, VA · On-site

$24 - $27/hr

As a Customer Service Representative (CSR), you will be responsible for providing exceptional customer service to our clients. You will be the first point of contact for our customers, and your ...

SMO Energy

Customer Service Representative

La Plata, MD

$16 - $21.75/hr

As a Customer Service Representative, you will take incoming calls from our customers and make outbound customer calls for follow-up and upselling purposes. Above all, you will use your communication ...

SMO Energy

Customer Service Representative

La Plata, MD

$16 - $21.75/hr

As a Customer Service Representative, you will take incoming calls from our customers and make outbound customer calls for follow-up and upselling purposes. Above all, you will use your communication ...

SMO Energy

Customer Service Representative

La Plata, MD · On-site

$16 - $21.75/hr

As a Customer Service Representative, you will take incoming calls from our customers and make outbound customer calls for follow-up and upselling purposes. Above all, you will use your communication ...

AHU Technologies, Inc.

Customer Service Rep

Washington, DC · On-site

$20 - $23/hr

Customer Service Rep LOCATION: Washington, DC/Hybrid Employment type: Contract w2/1099/C2C MINIMUM EDUCATION: Bachelor's degree in IT, related field, or equivalent experience. REQUIRED EXPERIENCE: 3 ...

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All JobsCustomer Service Representative JobsCustomer Service Representative Jobs in Springfield, VA

Customer Service Representative information

See Springfield, VA salary details

$10

$19

$28

How much do customer service representative jobs pay per hour?

As of Jun 13, 2026, the average hourly pay for customer service representative in Springfield, VA is $19.63, according to ZipRecruiter salary data. Most workers in this role earn between $16.06 and $21.83 per hour, depending on experience, location, and employer.

What Does a Customer Service Representative Do?

As a customer service representative, you are a liaison between customers and the company. You answer customer questions, resolve customer complaints, and address emergency issues. If a customer needs help placing an order or wants to change their order, you walk them through the proper steps. Customer service representatives may also offer additional sales and products, or sell products or services directly.

What does a customer service representative do?

A customer service representative assists customers by answering questions, resolving issues, and providing information about products or services. They often communicate via phone, email, or chat and use tools like customer management software to track interactions. Strong communication skills and patience are essential for success in this role.

What are customer service representatives?

Customer service representatives are professionals who interact with customers on behalf of a company to address inquiries, resolve issues, and provide information about products or services. They may communicate with customers via phone, email, live chat, or in person. Their primary goal is to ensure customer satisfaction, handle complaints effectively, and maintain a positive company image. These representatives often work in call centers, retail stores, or remotely. Good communication and problem-solving skills are essential for success in this role.

What job makes $10,000 a month without a degree?

A Customer Service Representative typically does not earn $10,000 a month without additional experience or specialized skills. High earnings in customer service roles are uncommon without management responsibilities, sales commissions, or working in high-paying industries, and most such roles require relevant experience or certifications. Achieving this income level usually involves advanced roles or supplementary income sources beyond standard customer service positions.

How can I make 2000 a week working from home?

A Customer Service Representative can earn $2000 a week by working full-time, often requiring strong communication skills, experience, and sometimes specialized tools or certifications. Achieving this income level may involve handling high call volumes, working for companies with higher pay rates, or taking on additional shifts or roles with performance bonuses.

What is the difference between Customer Service Representative vs Call Center Agent?

AspectCustomer Service RepresentativeCall Center Agent
Required CredentialsHigh school diploma or equivalent; customer service skillsHigh school diploma or equivalent; communication skills
Work EnvironmentOffice, retail, or remote settings; direct customer interactionCall centers, remote or office; primarily phone-based
Employer & Industry UsageRetail, telecom, banking, healthcareTelecom, tech support, insurance
Common Search & ComparisonCustomer Service RepresentativeCall Center Agent

Customer Service Representatives and Call Center Agents both handle customer interactions, often via phone or in person. While they share similar skills and work environments, Customer Service Representatives typically provide broader support across multiple channels, whereas Call Center Agents focus mainly on phone-based support. Understanding these differences helps job seekers find roles aligned with their skills and preferences.

What are some common challenges Customer Service Representatives face, and how can they be overcome?

Customer Service Representatives often encounter challenges such as handling difficult customers, managing high call volumes, and staying updated on product or service changes. Effective communication, active listening, and patience are essential for resolving conflicts and maintaining professionalism. Regular training, support from team leads, and using knowledge bases can help representatives stay informed and deliver accurate assistance. Building strong relationships with colleagues also fosters a supportive environment where challenges can be addressed collaboratively.

What are the key skills and qualifications needed to thrive as a Customer Service Representative, and why are they important?

To thrive as a Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and basic office applications is commonly required. Patience, active listening, and a positive attitude are crucial soft skills that help build rapport with customers. These skills and qualities ensure efficient resolution of customer issues, foster customer loyalty, and contribute to overall business success.

What's the highest paying customer service job?

The highest paying customer service roles are often in management or specialized fields such as customer success managers, client relations directors, or technical support managers, with salaries reaching six figures in some industries. These positions typically require extensive experience, strong communication skills, and industry-specific knowledge or certifications.
More about Customer Service Representative jobs
What are the most commonly searched types of Customer Service Representative jobs in Springfield, VA? The most popular types of Customer Service Representative jobs in Springfield, VA are:
What are popular job titles related to Customer Service Representative jobs in Springfield, VA? For Customer Service Representative jobs in Springfield, VA, the most frequently searched job titles are:
What job categories do people searching Customer Service Representative jobs in Springfield, VA look for? The top searched job categories for Customer Service Representative jobs in Springfield, VA are:
What cities near Springfield, VA are hiring for Customer Service Representative jobs? Cities near Springfield, VA with the most Customer Service Representative job openings:
Customer Service Representative jobs near you
Infographic showing various Customer Service Representative job openings in Springfield, VA as of June 2026, with employment types broken down into 89% Full Time, and 11% Part Time. Highlights an 100% In-person job distribution, with an average salary of $40,838 per year, or $19.6 per hour.
Customer Service Representative

Customer Service Representative

Business Integra

Lanham, MD

$16 - $21.75/hr

Other

Posted yesterday

Job description

Job Title: Customer Service Representative
Location: 10210 Greenbelt Road, Suite 200, Lanham, MD 20706 (2-3 days onsite)
Client: NASA
Job Summary:
Business Integra Inc. is seeking a skilled Customer Service Representative (CSR) to support NASA SEWP's award-winning customer service team. This role focuses on delivering an exceptional customer experience to Federal Government customers by providing effective support through phone, email, and live chat. The CSR will be cross-trained in the Customer Care and Order Management departments to provide comprehensive and backup support.
Key Responsibilities:
  • Triage and manage incoming calls, emails, and live chats to resolve customer inquiries promptly.
  • Communicate clearly, listen actively, and present solutions effectively to meet customer needs.
  • Document and track tickets using the customer support application (ServiceNow).
  • Review and enter orders into the database with a high level of accuracy and attention to detail.
  • Serve as a customer advocate, providing feedback to improve processes and resolve issues.
  • Deliver the highest level of service, exceeding customer expectations with a surprise and delight approach.
  • Flexibility to work extended hours during peak times, particularly in August and September.
  • Option to participate in customer training and event support (less than 10% travel).
Qualifications:
  • High School diploma plus 4 years of customer service experience in a business environment, or a college degree.
  • Strong problem-solving skills and ability to learn quickly.
  • Proficiency in Microsoft Office and web-based applications.
  • Familiarity with customer support tools like ServiceNow and US Government contracting experience is a plus.

Business Integra, Inc. and our affiliates are equal opportunity employers, committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, sex, sexual orientation, gender identity or expression, religion, age, pregnancy, disability, work-related injury, covered veteran status, political ideology, marital status, or any other factor that the law protects from employment discrimination.
Business Integra requires new employees to be fully vaccinated for COVID-19 as defined by the CDC, subject to applicable, verified accommodation requests.
We utilize e-Verify to check employment authorization.
EEO/AA/F/M/Vet/Disabled

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