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Customer Service Representative Jobs in Miami, FL

Seaway Plumbing Inc

Be Seen First

Customer Service Representative (CSR)

Princeton, FL · On-site

$17 - $22/hr

Customer Service Representative (CSR) Plumbing & HVAC | Family-Owned | Growth Opportunity Location: Princeton, FL (On-Site) Employment Type: Full-Time Join a company that's building something bigger.

Seaway Plumbing Inc

Be Seen First

Customer Service Representative (CSR)

Princeton, FL · On-site

$17 - $22/hr

Customer Service Representative (CSR) Plumbing & HVAC | Family-Owned | Growth Opportunity Location: Princeton, FL (On-Site) Employment Type: Full-Time Join a company that's building something bigger.

5th HQ

Customer Service Representative

Hollywood, FL

$17 - $18/hr

Customer Service Representative Location: Pembroke Park, FL Schedule: Monday - Friday, 8:00 AM - 5:00 PM Pay: $18 per hour We are seeking a dedicated and customer-focused Customer Service ...

Consider Posh Pro

Customer Service Representative

Miami, FL · On-site

$15.25 - $20.75/hr

Customer Service Representative Location: Miami, FL Job Type: Full-Time Job Summary: As a Customer Service Representative, you will be the first point of contact for our customers, providing ...

ABC Imaging

Customer Service Representative

Miami, FL · On-site

$25 - $30/hr

Customer Service Representative (Print Production & Client Support) Position Summary As a Customer Service Representative at ABC Imaging, you will serve as the primary point of contact for clients ...

EAir LLC

Customer Service Representative

Medley, FL · On-site

$19 - $21/hr

Customer Service Representative We are looking for a detail-oriented and customer-focused Customer Service Representative to join our fast-paced team. The ideal candidate will be experienced in using ...

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All JobsCustomer Service Representative JobsCustomer Service Representative Jobs in Miami, FL

Customer Service Representative information

See Miami, FL salary details

$9

$17

$25

How much do customer service representative jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for customer service representative in Miami, FL is $17.98, according to ZipRecruiter salary data. Most workers in this role earn between $14.71 and $20.00 per hour, depending on experience, location, and employer.

What is a customer service representative?

Customer service representatives are professionals who interact with customers on behalf of a company to address inquiries, resolve issues, and provide information about products or services. They may communicate with customers via phone, email, live chat, or in person. Their primary goal is to ensure customer satisfaction, handle complaints effectively, and maintain a positive company image. These representatives often work in call centers, retail stores, or remotely. Good communication and problem-solving skills are essential for success in this role.

What does a customer service representative do?

As a customer service representative, you are a liaison between customers and the company. You answer customer questions, resolve customer complaints, and address emergency issues. If a customer needs help placing an order or wants to change their order, you walk them through the proper steps. Customer service representatives may also offer additional sales and products, or sell products or services directly.

What are the key skills and qualifications needed to thrive as a customer service representative, and why are they important?

To thrive as a Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and basic office applications is commonly required. Patience, active listening, and a positive attitude are crucial soft skills that help build rapport with customers. These skills and qualities ensure efficient resolution of customer issues, foster customer loyalty, and contribute to overall business success.

What are some common challenges customer service representatives face, and how can they be overcome?

Customer Service Representatives often encounter challenges such as handling difficult customers, managing high call volumes, and staying updated on product or service changes. Effective communication, active listening, and patience are essential for resolving conflicts and maintaining professionalism. Regular training, support from team leads, and using knowledge bases can help representatives stay informed and deliver accurate assistance. Building strong relationships with colleagues also fosters a supportive environment where challenges can be addressed collaboratively.

What is the difference between Customer Service Representative vs Call Center Agent?

AspectCustomer Service RepresentativeCall Center Agent
Required CredentialsHigh school diploma or equivalent; customer service skillsHigh school diploma or equivalent; communication skills
Work EnvironmentOffice, retail, or remote settings; direct customer interactionCall centers, remote or office; primarily phone-based
Employer & Industry UsageRetail, telecom, banking, healthcareTelecom, tech support, insurance
Common Search & ComparisonCustomer Service RepresentativeCall Center Agent

Customer Service Representatives and Call Center Agents both handle customer interactions, often via phone or in person. While they share similar skills and work environments, Customer Service Representatives typically provide broader support across multiple channels, whereas Call Center Agents focus mainly on phone-based support. Understanding these differences helps job seekers find roles aligned with their skills and preferences.

What are the 5 skills of a customer service representative?

A customer service representative needs strong communication skills to effectively interact with customers, problem-solving abilities to address issues, patience to handle difficult situations, active listening to understand customer needs, and technical proficiency with customer management tools. These skills help ensure positive customer experiences and efficient service delivery.

What is the work of a customer service representative?

A customer service representative assists customers by answering questions, resolving issues, and providing information about products or services. They often communicate via phone, email, or chat and use customer management software to track interactions. Strong communication skills and patience are essential for success in this role.
More about Customer Service Representative jobs

What are the most commonly searched types of Customer Service Representative jobs in Miami, FL?

The most popular types of Customer Service Representative jobs in Miami, FL are:

What are popular job titles related to Customer Service Representative jobs in Miami, FL?

For Customer Service Representative jobs in Miami, FL, the most frequently searched job titles are:

What job categories do people searching Customer Service Representative jobs in Miami, FL look for?

The top searched job categories for Customer Service Representative jobs in Miami, FL are:

What cities near Miami, FL are hiring for Customer Service Representative jobs?

Cities near Miami, FL with the most Customer Service Representative job openings:

Customer Service Representative jobs near you
Infographic showing various Customer Service Representative job openings in Miami, FL as of August 2026, with employment types broken down into 92% Full Time, and 8% Part Time. Highlights an 100% In-person job distribution, with an average salary of $37,395 per year, or $18 per hour.

Customer Service Representative (CSR)

Mr. Handyman

Miami, FL • On-site

$18 - $23/hr

Full-time

Medical, PTO

Re-posted 4 days ago

Job description

Customer Service Representative (CSR)
Join One of Miami's Highest-Rated Home Repair Companies!
Mr. Handyman is an award-winning home repair and maintenance company with a reputation for exceptional customer service, quality workmanship, and professionalism. We are looking for a highly organized, friendly, and detail-oriented Customer Service Representative (CSR) to become the voice of our company and help deliver an outstanding experience for every customer.
If you enjoy helping people, thrive in a fast-paced environment, and love staying organized while juggling multiple tasks, we'd love to meet you.
Position Summary
As a Customer Service Representative, you will be responsible for managing customer communications, scheduling appointments, supporting our field technicians, and ensuring every customer receives exceptional service from the first phone call through project completion.
This is a critical role within our office that requires excellent communication skills, attention to detail, and the ability to prioritize multiple tasks throughout the day.
Primary Responsibilities
Customer Service & Scheduling
  • Answer inbound customer calls professionally and courteously
  • Respond promptly to website leads and online service requests
  • Gather detailed information regarding customers' repair and maintenance needs
  • Ask pertinent questions to accurately determine the scope of work
  • Schedule estimates, inspections, and service appointments while optimizing technician routes and availability
  • Confirm appointments and communicate schedule changes when necessary

Customer Follow-Up
  • Conduct customer satisfaction calls following completed jobs
  • Follow up with prospective customers regarding outstanding estimates
  • Build long-term relationships with customers through excellent communication
  • Resolve customer concerns and escalate issues when appropriate

Administrative Support
  • Review completed work orders for accuracy
  • Verify scope of work completed with technicians
  • Prepare, clean up, and send customer invoices
  • Maintain accurate customer records within our CRM
  • Assist with daily office operations and administrative tasks

Project Coordination
  • Help source materials for upcoming jobs
  • Coordinate with vendors and suppliers
  • Request Certificates of Insurance (COIs) as needed
  • Send COIs to condominium associations and property management offices
  • Coordinate building access requirements for upcoming projects

Relationship Management
  • Build and maintain strong relationships with condominium management companies
  • Communicate effectively with property managers, building engineers, and HOA representatives
  • Support our commercial and residential clients with professionalism and urgency

Qualifications
  • Previous customer service experience required
  • Call center, dispatch, scheduling, or administrative experience preferred
  • Excellent verbal and written communication skills
  • Strong organizational and multitasking abilities
  • Comfortable working in a fast-paced office environment
  • Detail-oriented with excellent follow-through
  • Professional phone etiquette
  • Proficient with Microsoft Office and Google Workspace
  • Ability to quickly learn scheduling and CRM software (Service Titan experience is a plus but not required)
  • Bilingual (English/Spanish) preferred

Desired Traits
We're looking for someone who is:
  • Friendly and positive
  • Professional under pressure
  • Highly organized
  • Dependable and punctual
  • A team player
  • Solutions-oriented
  • Comfortable speaking with customers throughout the day
  • Able to prioritize multiple responsibilities without sacrificing quality

What We Offer
  • Competitive hourly pay based on experience ($18 - $23/hr)
  • Performance bonus opportunities
  • Paid holidays
  • Paid vacation
  • Company contribution toward employee health insurance
  • Professional development and ongoing training
  • Supportive team environment
  • Opportunity for advancement within a growing company
  • Stable, year-round employment

Schedule
  • Full-time
  • Monday through Friday
  • Occasional Saturdays as business needs require

Why Mr. Handyman?
Our mission is simple: Deliver an exceptional customer experience while helping homeowners and businesses care for their properties.
Every phone call, every appointment, and every interaction matters. As our Customer Service Representative, you'll play a key role in making sure our customers receive the professionalism and care that have earned us our outstanding reputation throughout Miami-Dade County.

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