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Customer Service Representative Jobs in Lakewood, CO

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$9

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$26

How much do customer service representative jobs pay per hour?

As of May 28, 2026, the average hourly pay for customer service representative in Lakewood, CO is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What Does a Customer Service Representative Do?

As a customer service representative, you are a liaison between customers and the company. You answer customer questions, resolve customer complaints, and address emergency issues. If a customer needs help placing an order or wants to change their order, you walk them through the proper steps. Customer service representatives may also offer additional sales and products, or sell products or services directly.

What are the key skills and qualifications needed to thrive as a Customer Service Representative, and why are they important?

To thrive as a Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and basic office applications is commonly required. Patience, active listening, and a positive attitude are crucial soft skills that help build rapport with customers. These skills and qualities ensure efficient resolution of customer issues, foster customer loyalty, and contribute to overall business success.

What are some common challenges Customer Service Representatives face, and how can they be overcome?

Customer Service Representatives often encounter challenges such as handling difficult customers, managing high call volumes, and staying updated on product or service changes. Effective communication, active listening, and patience are essential for resolving conflicts and maintaining professionalism. Regular training, support from team leads, and using knowledge bases can help representatives stay informed and deliver accurate assistance. Building strong relationships with colleagues also fosters a supportive environment where challenges can be addressed collaboratively.

What are customer service representatives?

Customer service representatives are professionals who interact with customers on behalf of a company to address inquiries, resolve issues, and provide information about products or services. They may communicate with customers via phone, email, live chat, or in person. Their primary goal is to ensure customer satisfaction, handle complaints effectively, and maintain a positive company image. These representatives often work in call centers, retail stores, or remotely. Good communication and problem-solving skills are essential for success in this role.

Can I work in Amazon from home?

Customer Service Representatives at Amazon can often work remotely, depending on the role and location. Remote positions typically require good communication skills, a reliable internet connection, and sometimes specific equipment or certifications. Availability of work-from-home options varies by position and geographic region.

What is the difference between Customer Service Representative vs Call Center Agent?

AspectCustomer Service RepresentativeCall Center Agent
Required CredentialsHigh school diploma or equivalent; customer service skillsHigh school diploma or equivalent; communication skills
Work EnvironmentOffice, retail, or remote settings; direct customer interactionCall centers, remote or office; primarily phone-based
Employer & Industry UsageRetail, telecom, banking, healthcareTelecom, tech support, insurance
Common Search & ComparisonCustomer Service RepresentativeCall Center Agent

Customer Service Representatives and Call Center Agents both handle customer interactions, often via phone or in person. While they share similar skills and work environments, Customer Service Representatives typically provide broader support across multiple channels, whereas Call Center Agents focus mainly on phone-based support. Understanding these differences helps job seekers find roles aligned with their skills and preferences.

More about Customer Service Representative jobs
What are the most commonly searched types of Customer Service Representative jobs in Lakewood, CO? The most popular types of Customer Service Representative jobs in Lakewood, CO are:
What are popular job titles related to Customer Service Representative jobs in Lakewood, CO? For Customer Service Representative jobs in Lakewood, CO, the most frequently searched job titles are:
What job categories do people searching Customer Service Representative jobs in Lakewood, CO look for? The top searched job categories for Customer Service Representative jobs in Lakewood, CO are:
What cities near Lakewood, CO are hiring for Customer Service Representative jobs? Cities near Lakewood, CO with the most Customer Service Representative job openings:
Customer Service Representative jobs near you
Infographic showing various Customer Service Representative job openings in Lakewood, CO as of May 2026, with employment types broken down into 41% Full Time, 52% Part Time, and 7% Contract. Highlights an 86% Physical, 7% Hybrid, and 7% Remote job distribution, with an average salary of $39,103 per year, or $18.8 per hour.

Customer Service Representative CSR

Tile Wholesale

Aurora, CO • On-site

$23 - $27/hr

Full-time

Retirement, PTO

Posted 5 days ago

Job description

Customer Service Representative (CSR) – Aurora, CO Full-Time | On-Site


We are seeking a skilled Customer Service Representative with 2–3 years of CSR experience (tile & stone industry preferred). This role supports daily sales operations and requires accuracy in order processing, strong communication skills, and the ability to manage a high volume of phone calls and emails in a fast-paced wholesale distribution environment.


Key Responsibilities

● Process and enter sales orders accurately and efficiently

● Prepare and follow up on quotes

● Manage high volume of incoming phone calls and customer emails

● Coordinate deliveries and pickups with warehouse team

● Communicate order status, lead times, and backorders

● Handle returns, claims, and issue resolution professionally

● Support outside sales reps on project tracking and specifications

● Verify inventory availability and incoming shipments

● Maintain accurate customer records in ERP system

● Assist with submittals and documentation for commercial projects


Required Qualifications

● 2–3 years experience as a Customer Service Representative (tile/stone preferred)

● Experience with QuickBooks Online required

● Strong multitasking ability in a high-volume environment

● Professional written and verbal communication skills

● Proficiency in Microsoft Office (Excel and Outlook required)

● Experience with SOS Inventory a plus

● Strong organizational skills and attention to detail


Work Schedule & Expectations

● Monday–Friday, 7:30 AM – 4:00 PM

● On-site in Aurora warehouse/office

● Consistent punctuality required; employees are expected to be on time daily

● High responsiveness during business hours


Compensation & Benefits

● $23–$27 per hour depending on experience

● 10 PTO days annually

● 10 company-paid business holidays

● 401(k) plan