Tile Wholesale

4 jobs near Columbus, OH

Customer Service Representative CSR

Tile Wholesale

Aurora, CO • On-site

$23 - $27/hr

Full-time

Retirement, PTO

Posted 5 days ago


Job description

Customer Service Representative (CSR) – Aurora, CO Full-Time | On-Site


We are seeking a skilled Customer Service Representative with 2–3 years of CSR experience (tile & stone industry preferred). This role supports daily sales operations and requires accuracy in order processing, strong communication skills, and the ability to manage a high volume of phone calls and emails in a fast-paced wholesale distribution environment.


Key Responsibilities

● Process and enter sales orders accurately and efficiently

● Prepare and follow up on quotes

● Manage high volume of incoming phone calls and customer emails

● Coordinate deliveries and pickups with warehouse team

● Communicate order status, lead times, and backorders

● Handle returns, claims, and issue resolution professionally

● Support outside sales reps on project tracking and specifications

● Verify inventory availability and incoming shipments

● Maintain accurate customer records in ERP system

● Assist with submittals and documentation for commercial projects


Required Qualifications

● 2–3 years experience as a Customer Service Representative (tile/stone preferred)

● Experience with QuickBooks Online required

● Strong multitasking ability in a high-volume environment

● Professional written and verbal communication skills

● Proficiency in Microsoft Office (Excel and Outlook required)

● Experience with SOS Inventory a plus

● Strong organizational skills and attention to detail


Work Schedule & Expectations

● Monday–Friday, 7:30 AM – 4:00 PM

● On-site in Aurora warehouse/office

● Consistent punctuality required; employees are expected to be on time daily

● High responsiveness during business hours


Compensation & Benefits

● $23–$27 per hour depending on experience

● 10 PTO days annually

● 10 company-paid business holidays

● 401(k) plan