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Customer Service Representative Jobs in Columbus, MS

Avflight

Customer Service Representative

Columbus, MS · On-site

$15.75 - $21.25/hr

The Customer Service Representative is the first point of contact for customers arriving at our facility. You will have the opportunity to interact with many large business' flight departments and ...

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Customer Service Representative information

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$26

How much do customer service representative jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for customer service representative in Columbus, MS is $18.37, according to ZipRecruiter salary data. Most workers in this role earn between $15.05 and $20.43 per hour, depending on experience, location, and employer.

What is a customer service representative?

Customer service representatives are professionals who interact with customers on behalf of a company to address inquiries, resolve issues, and provide information about products or services. They may communicate with customers via phone, email, live chat, or in person. Their primary goal is to ensure customer satisfaction, handle complaints effectively, and maintain a positive company image. These representatives often work in call centers, retail stores, or remotely. Good communication and problem-solving skills are essential for success in this role.

What does a customer service representative do?

As a customer service representative, you are a liaison between customers and the company. You answer customer questions, resolve customer complaints, and address emergency issues. If a customer needs help placing an order or wants to change their order, you walk them through the proper steps. Customer service representatives may also offer additional sales and products, or sell products or services directly.

What are the key skills and qualifications needed to thrive as a customer service representative, and why are they important?

To thrive as a Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and basic office applications is commonly required. Patience, active listening, and a positive attitude are crucial soft skills that help build rapport with customers. These skills and qualities ensure efficient resolution of customer issues, foster customer loyalty, and contribute to overall business success.

What are some common challenges customer service representatives face, and how can they be overcome?

Customer Service Representatives often encounter challenges such as handling difficult customers, managing high call volumes, and staying updated on product or service changes. Effective communication, active listening, and patience are essential for resolving conflicts and maintaining professionalism. Regular training, support from team leads, and using knowledge bases can help representatives stay informed and deliver accurate assistance. Building strong relationships with colleagues also fosters a supportive environment where challenges can be addressed collaboratively.

What is the difference between Customer Service Representative vs Call Center Agent?

AspectCustomer Service RepresentativeCall Center Agent
Required CredentialsHigh school diploma or equivalent; customer service skillsHigh school diploma or equivalent; communication skills
Work EnvironmentOffice, retail, or remote settings; direct customer interactionCall centers, remote or office; primarily phone-based
Employer & Industry UsageRetail, telecom, banking, healthcareTelecom, tech support, insurance
Common Search & ComparisonCustomer Service RepresentativeCall Center Agent

Customer Service Representatives and Call Center Agents both handle customer interactions, often via phone or in person. While they share similar skills and work environments, Customer Service Representatives typically provide broader support across multiple channels, whereas Call Center Agents focus mainly on phone-based support. Understanding these differences helps job seekers find roles aligned with their skills and preferences.

What are the 5 skills of a customer service representative?

A customer service representative needs strong communication skills to effectively interact with customers, problem-solving abilities to address issues, patience to handle difficult situations, active listening to understand customer needs, and technical proficiency with customer management tools. These skills help ensure positive customer experiences and efficient service delivery.

What is the work of a customer service representative?

A customer service representative assists customers by answering questions, resolving issues, and providing information about products or services. They often communicate via phone, email, or chat and use customer management software to track interactions. Strong communication skills and patience are essential for success in this role.
More about Customer Service Representative jobs

What are the most commonly searched types of Customer Service Representative jobs in Columbus, MS?

The most popular types of Customer Service Representative jobs in Columbus, MS are:

What are popular job titles related to Customer Service Representative jobs in Columbus, MS?

For Customer Service Representative jobs in Columbus, MS, the most frequently searched job titles are:

What job categories do people searching Customer Service Representative jobs in Columbus, MS look for?

The top searched job categories for Customer Service Representative jobs in Columbus, MS are:

What cities near Columbus, MS are hiring for Customer Service Representative jobs?

Cities near Columbus, MS with the most Customer Service Representative job openings:

Customer Service Representative jobs near you
Infographic showing various Customer Service Representative job openings in Columbus, MS as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $38,206 per year, or $18.4 per hour.

Customer Service Representative

Avflight Corporation

Columbus, MS • On-site

$15.75 - $21.25/hr

Full-time

Posted 5 days ago

Avflight rating

4.1

Company rating: 4.1 out of 10

Based on 20 frontline employees who took The Breakroom Quiz

65th of 67 rated aviation services

Job description

General Purpose of Job: The Customer Service Representative is the first point of contact for customers arriving at our facility. You will have the opportunity to interact with many large business' flight departments and high profile clients. As a Customer Service Representative, you will provide customers with professional service and solutions.

Duties:

Provide superior customer service to crew members and passengers

Assist customers with requested services such as fuel, hangar space, catering, hotel accommodations, ground transportation, etc.

Resolve customer requests, questions and complaints regarding Avflight' s services or products

Process sales transactions, close out and balance daily inventory, fuel tickets and meter sheets

Perform other duties as assigned

Qualifications:

High school diploma or GED

Must be 18 years or older

Hotel/hospitality/customer service experience a plus

Must be comfortable learning how to answer multi-line phone system, email, filing, faxing and computer skills including Microsoft products

Must be able to lift 20lbs and carry up to 10lbs. Frequent sitting, standing, bending, reaching

Must pass background check, pre-employment drug test and obtain security clearance

Must have valid Driver's license

Competency/Behavioral Requirements:

Must be available for holidays and weekends if needed

Experience in aviation is a plus

Must be a self-starter, be reliable, responsible, and dependable, and fulfill obligations

Must have the ability to multitask; excellent communication and organizational skills.

Be pleasant with others on the job and display a good-natured, cooperative attitude

EEO/AA

What Avflight employees say

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Hours and flexibility

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