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Virtual Customer Service Representative Jobs in Columbus, MS

Avflight

Customer Service Representative

Columbus, MS · On-site

$15.75 - $21.25/hr

The Customer Service Representative is the first point of contact for customers arriving at our facility. You will have the opportunity to interact with many large business' flight departments and ...

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Virtual Customer Service Representative information

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How much do virtual customer service representative jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for virtual customer service representative in Columbus, MS is $18.37, according to ZipRecruiter salary data. Most workers in this role earn between $15.05 and $20.43 per hour, depending on experience, location, and employer.

What is a virtual customer service representative?

A Virtual Customer Service Representative is a professional who assists customers remotely, typically by phone, email, chat, or video call. They handle inquiries, resolve complaints, process orders, and provide information about products or services from a location outside of a traditional office, often working from home. This role requires strong communication skills, patience, and the ability to use various digital tools. Virtual representatives are essential for companies that want to offer support across different time zones and reduce overhead costs. The job often involves flexible hours and may require familiarity with customer service software.

What are the key skills and qualifications needed to thrive as a virtual customer service representative?

To thrive as a Virtual Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, chat platforms, and help desk systems is often required. Patience, active listening, and adaptability are standout soft skills for building rapport and resolving customer issues remotely. These skills are essential for delivering high-quality service, maintaining customer satisfaction, and efficiently handling inquiries in a virtual environment.

How do virtual customer service representatives typically manage communication and collaboration with remote team members?

Virtual Customer Service Representatives often use a variety of digital tools, such as instant messaging platforms, video conferencing, and shared documentation systems, to stay connected with their team. Regular check-ins and virtual meetings are essential for discussing customer concerns, sharing updates, and collaborating on solutions. This structure helps maintain a supportive work environment and ensures consistent service quality, even when working from different locations.

What is the difference between Virtual Customer Service Representative vs Customer Support Specialist?

AspectVirtual Customer Service RepresentativeCustomer Support Specialist
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentRemote, home-basedRemote or on-site, depending on company
Industry UsageCommon in e-commerce, telecom, retailUsed across various industries including tech, healthcare
Job FocusHandling customer inquiries, troubleshooting, order processingResolving customer issues, providing product info, follow-up

The Virtual Customer Service Representative and Customer Support Specialist roles share similar credentials and work environments, often involving remote work and customer interaction. However, the Virtual Customer Service Representative typically focuses more on handling inquiries and order processing remotely, while the Customer Support Specialist may have a broader scope including technical support and detailed problem resolution across various industries.

What are the most commonly searched types of Customer Service Representative jobs in Columbus, MS?

The most popular types of Customer Service Representative jobs in Columbus, MS are:

What are popular job titles related to Virtual Customer Service Representative jobs in Columbus, MS?

For Virtual Customer Service Representative jobs in Columbus, MS, the most frequently searched job titles are:

What job categories do people searching Virtual Customer Service Representative jobs in Columbus, MS look for?

The top searched job categories for Virtual Customer Service Representative jobs in Columbus, MS are:

What cities near Columbus, MS are hiring for Virtual Customer Service Representative jobs?

Cities near Columbus, MS with the most Virtual Customer Service Representative job openings:

Virtual Customer Service Representative jobs near you
Infographic showing various Virtual Customer Service Representative job openings in Columbus, MS as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, 3% Contract, and 1% Nights. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $38,206 per year, or $18.4 per hour.

Customer Service Representative

Columbus, MS

Avflight Corporation
Aviation • 51 - 200 employees

3.7

Company rating: 3.7 out of 10

Based on 21 frontline employees who took The Breakroom Quiz

66th of 67 rated aviation services

Paid breaks

Learn more about Avflight Corporationexternal

$15.75 - $21.25/hr

Full-time

Posted 17 days ago

Job description

General Purpose of Job: The Customer Service Representative is the first point of contact for customers arriving at our facility. You will have the opportunity to interact with many large business' flight departments and high profile clients. As a Customer Service Representative, you will provide customers with professional service and solutions.

Duties:

Provide superior customer service to crew members and passengers

Assist customers with requested services such as fuel, hangar space, catering, hotel accommodations, ground transportation, etc.

Resolve customer requests, questions and complaints regarding Avflight' s services or products

Process sales transactions, close out and balance daily inventory, fuel tickets and meter sheets

Perform other duties as assigned

Qualifications:

High school diploma or GED

Must be 18 years or older

Hotel/hospitality/customer service experience a plus

Must be comfortable learning how to answer multi-line phone system, email, filing, faxing and computer skills including Microsoft products

Must be able to lift 20lbs and carry up to 10lbs. Frequent sitting, standing, bending, reaching

Must pass background check, pre-employment drug test and obtain security clearance

Must have valid Driver's license

Competency/Behavioral Requirements:

Must be available for holidays and weekends if needed

Experience in aviation is a plus

Must be a self-starter, be reliable, responsible, and dependable, and fulfill obligations

Must have the ability to multitask; excellent communication and organizational skills.

Be pleasant with others on the job and display a good-natured, cooperative attitude

EEO/AA

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