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Virtual Customer Service Representative Jobs in Columbus, MS

Valmet

Customer Service Representative

Columbus, MS · On-site

$15.75 - $21.25/hr

Apply your expertise in new ways to continue on the path of growth as a Customer Service Representative in Columbus, MS Supporting customer projects, you will be responsible for preparing customer ...

Valmet

Customer Service Representative

Columbus, MS · On-site

$15.75 - $21.25/hr

Apply your expertise in new ways to continue on the path of growth as a Customer Service Representative in Columbus, MS . Supporting customer projects, you will be responsible for preparing customer ...

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All JobsCustomer Service Representative JobsVirtual Customer Service Representative JobsVirtual Customer Service Representative Jobs in Columbus, MS

Virtual Customer Service Representative information

See Columbus, MS salary details

$9

$18

$26

How much do virtual customer service representative jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for virtual customer service representative in Columbus, MS is $18.37, according to ZipRecruiter salary data. Most workers in this role earn between $15.05 and $20.43 per hour, depending on experience, location, and employer.

How do virtual customer service representatives typically manage communication and collaboration with remote team members?

Virtual Customer Service Representatives often use a variety of digital tools, such as instant messaging platforms, video conferencing, and shared documentation systems, to stay connected with their team. Regular check-ins and virtual meetings are essential for discussing customer concerns, sharing updates, and collaborating on solutions. This structure helps maintain a supportive work environment and ensures consistent service quality, even when working from different locations.

What are the key skills and qualifications needed to thrive as a virtual customer service representative?

To thrive as a Virtual Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, chat platforms, and help desk systems is often required. Patience, active listening, and adaptability are standout soft skills for building rapport and resolving customer issues remotely. These skills are essential for delivering high-quality service, maintaining customer satisfaction, and efficiently handling inquiries in a virtual environment.

What is a virtual customer service representative?

A Virtual Customer Service Representative is a professional who assists customers remotely, typically by phone, email, chat, or video call. They handle inquiries, resolve complaints, process orders, and provide information about products or services from a location outside of a traditional office, often working from home. This role requires strong communication skills, patience, and the ability to use various digital tools. Virtual representatives are essential for companies that want to offer support across different time zones and reduce overhead costs. The job often involves flexible hours and may require familiarity with customer service software.

What is the difference between Virtual Customer Service Representative vs Customer Support Specialist?

AspectVirtual Customer Service RepresentativeCustomer Support Specialist
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentRemote, home-basedRemote or on-site, depending on company
Industry UsageCommon in e-commerce, telecom, retailUsed across various industries including tech, healthcare
Job FocusHandling customer inquiries, troubleshooting, order processingResolving customer issues, providing product info, follow-up

The Virtual Customer Service Representative and Customer Support Specialist roles share similar credentials and work environments, often involving remote work and customer interaction. However, the Virtual Customer Service Representative typically focuses more on handling inquiries and order processing remotely, while the Customer Support Specialist may have a broader scope including technical support and detailed problem resolution across various industries.

What does a virtual customer service representative do?

A virtual customer service representative handles customer inquiries, provides support, and resolves issues remotely via phone, email, or chat. They use communication skills and customer management tools to assist clients and ensure satisfaction, often working from home or a remote location.

How to become a virtual customer service representative?

To become a virtual customer service representative, candidates typically need a high school diploma or equivalent, strong communication skills, and familiarity with computer and internet use. Many employers require experience in customer service and proficiency with tools like live chat or CRM software; some roles may also require specific certifications or training programs. Having a quiet workspace and reliable internet connection is essential for remote work in this role.
What are the most commonly searched types of Customer Service Representative jobs in Columbus, MS? The most popular types of Customer Service Representative jobs in Columbus, MS are:
What are popular job titles related to Virtual Customer Service Representative jobs in Columbus, MS? For Virtual Customer Service Representative jobs in Columbus, MS, the most frequently searched job titles are:
What job categories do people searching Virtual Customer Service Representative jobs in Columbus, MS look for? The top searched job categories for Virtual Customer Service Representative jobs in Columbus, MS are:
What cities near Columbus, MS are hiring for Virtual Customer Service Representative jobs? Cities near Columbus, MS with the most Virtual Customer Service Representative job openings:
Virtual Customer Service Representative jobs near you
Infographic showing various Virtual Customer Service Representative job openings in Columbus, MS as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 19% Part Time, 4% Contract, and 1% Nights. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $38,206 per year, or $18.4 per hour.

Customer Service Representative (Teller)

Citizens National Bank of Mississippi

Macon, MS

$14.25 - $19.25/hr

Full-time

Re-posted 3 days ago

Job description

Job Description
Customer Service Representative I

Classification: Non-Exempt

Reports to: Customer Service Representative Supervisor

Summary/Objective

The Customer Service Representative I (CSR) is responsible for providing exceptional customer service, including sales and service functions, and making qualified referrals in a fast paced, process driven team environment. The CSR I establishes relationships with customers and provides services that help customers achieve their financial dreams.

Essential Functions

  1. Accurately processes transactions including deposits, night drop deposits, withdrawals, transfers, loan payments, official checks, money orders and credit card advances.
  2. Adheres to the bank’s Vision, Core Competencies and Moments of Truth while listening for referral opportunities and referring customers to the appropriate areas of the bank.
  3. Safeguards the bank’s assets by efficiently operating a cash drawer while following the bank’s policies and procedures and adhering to the Bank Operations Manual.
  4. Assists with any other duties assigned which may include maintaining the vault or ATM, and preparing daily reports.
  5. Continued education of regulations, policies, procedures and product knowledge.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Supervisory Responsibility

This position has no supervisory responsibilities.

Work Environment

This job operates in a professional retail branch. This role routinely uses standard office equipment such as computers, phones, photocopiers, teller validators and scanners.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear. Frequent repetitive movements of the hands and fingers are required. This position requires manual dexterity including the ability to lift files, open filing cabinets, and lift coins or currency up to 40 pounds. This position requires maneuvering around the branch, bending, and stooping as necessary. Specific vision abilities required include close vision and ability to adjust focus.

Position Type/Expected Hours of Work
This is a full-time position. Days and hours vary according to the branch location. May include Saturdays.

Travel
Minimal travel is expected for this position with the exception of float CSRs.

Required Education and Experience

  1. High School graduate or GED.
  2. Working knowledge of computer software.
  3. High energy with strong interpersonal, oral and written communication skills.
  4. Works well in a team environment.

Preferred Education and Experience

  1. Customer service, cash handling or sales experience.

AAP/EEO Statement
Citizens National Bank is an equal employment opportunity employer and complies with all applicable laws and regulations regarding affirmative action and equal opportunity and does not illegally discriminate against anyone protected by law because of that person’s race, creed, color, age, sex, sexual orientation, gender identity, national origin, religion, status as an individual with a disability, or protected veteran status.

Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

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