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Customer Service Representative Jobs in Calgary, AB

FCT

Representative, Customer Service

Calgary, AB · On-site

As a Customer Service Representative, you will be responsible for inbound and outbound calls. You will the first point of contact for your customers and you will be required to provide an exceptional ...

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Customer Service Representative information

See Calgary, AB salary details

$8

$17

$29

How much do customer service representative jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for customer service representative in Calgary, AB is $17.61, according to ZipRecruiter salary data. Most workers in this role earn between $13.46 and $19.71 per hour, depending on experience, location, and employer.

What is a customer service representative?

Customer service representatives are professionals who interact with customers on behalf of a company to address inquiries, resolve issues, and provide information about products or services. They may communicate with customers via phone, email, live chat, or in person. Their primary goal is to ensure customer satisfaction, handle complaints effectively, and maintain a positive company image. These representatives often work in call centers, retail stores, or remotely. Good communication and problem-solving skills are essential for success in this role.

What does a customer service representative do?

As a customer service representative, you are a liaison between customers and the company. You answer customer questions, resolve customer complaints, and address emergency issues. If a customer needs help placing an order or wants to change their order, you walk them through the proper steps. Customer service representatives may also offer additional sales and products, or sell products or services directly.

What are the key skills and qualifications needed to thrive as a customer service representative, and why are they important?

To thrive as a Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and basic office applications is commonly required. Patience, active listening, and a positive attitude are crucial soft skills that help build rapport with customers. These skills and qualities ensure efficient resolution of customer issues, foster customer loyalty, and contribute to overall business success.

What are some common challenges customer service representatives face, and how can they be overcome?

Customer Service Representatives often encounter challenges such as handling difficult customers, managing high call volumes, and staying updated on product or service changes. Effective communication, active listening, and patience are essential for resolving conflicts and maintaining professionalism. Regular training, support from team leads, and using knowledge bases can help representatives stay informed and deliver accurate assistance. Building strong relationships with colleagues also fosters a supportive environment where challenges can be addressed collaboratively.

What is the difference between Customer Service Representative vs Call Center Agent?

AspectCustomer Service RepresentativeCall Center Agent
Required CredentialsHigh school diploma or equivalent; customer service skillsHigh school diploma or equivalent; communication skills
Work EnvironmentOffice, retail, or remote settings; direct customer interactionCall centers, remote or office; primarily phone-based
Employer & Industry UsageRetail, telecom, banking, healthcareTelecom, tech support, insurance
Common Search & ComparisonCustomer Service RepresentativeCall Center Agent

Customer Service Representatives and Call Center Agents both handle customer interactions, often via phone or in person. While they share similar skills and work environments, Customer Service Representatives typically provide broader support across multiple channels, whereas Call Center Agents focus mainly on phone-based support. Understanding these differences helps job seekers find roles aligned with their skills and preferences.

What are the 5 skills of a customer service representative?

A customer service representative needs strong communication skills to effectively interact with customers, problem-solving abilities to address issues, patience to handle difficult situations, active listening to understand customer needs, and technical proficiency with customer management tools. These skills help ensure positive customer experiences and efficient service delivery.

What is the work of a customer service representative?

A customer service representative assists customers by answering questions, resolving issues, and providing information about products or services. They often communicate via phone, email, or chat and use customer management software to track interactions. Strong communication skills and patience are essential for success in this role.
More about Customer Service Representative jobs

What are the most commonly searched types of Customer Service Representative jobs in Calgary, AB?

The most popular types of Customer Service Representative jobs in Calgary, AB are:

What are popular job titles related to Customer Service Representative jobs in Calgary, AB?

For Customer Service Representative jobs in Calgary, AB, the most frequently searched job titles are:

What job categories do people searching Customer Service Representative jobs in Calgary, AB look for?

The top searched job categories for Customer Service Representative jobs in Calgary, AB are:

What cities near Calgary, AB are hiring for Customer Service Representative jobs?

Cities near Calgary, AB with the most Customer Service Representative job openings:

Customer Service Representative jobs near you
Infographic showing various Customer Service Representative job openings in Calgary, AB as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 2% Hybrid, and 8% Remote job distribution, with an average salary of $36,627 per year, or $17.6 per hour.

Customer Service Representative

The Hertz Corporation

Calgary, AB

CA$17.50/hr

Part-time

Re-posted 13 days ago

Hertz rating

6.3

Company rating: 6.3 out of 10

Based on 197 frontline employees who took The Breakroom Quiz

139th of 175 rated vehicle equipment hire

Job description

We are looking for a part time Customer Service and Sales Associate with a passion to drive customer satisfaction through providing outstanding service. If this is you and you're ready for your next destination then you have cruised to the right spot!


Hertz offers a Competitive Compensation package! You have the potential to earn a bonus incentive which averages an additional $7.96 per hour in addition to your hourly pay!

Wage: $17.50 per hour


Benefits and Perks:
Not only do you get to be part of an organization where you Drive your Potential, Power your Passion!! Below are a few perks and discounts:

  • Up to 40% off the base rate of any standard Hertz rental
  • Discounted Travel and Food
  • Career Growth with hands-on learning

Essential Requirements
The Customer Service Sales Associate consults with customers on their Hertz rental. Maximizing revenue opportunities by actively offering products and services and overcoming customer objections. Ensures that the customer receive world class customer service and sales support.


Qualifications:
Strong oral and written communication skills. Must have the ability to build relationships with customers. This position requires strong multitasking. The ability to upsell and overcome customer objections. Display a high level of ownership, accountability, and initiative. 
 

Apply today and shift your career into drive for tomorrow!

The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.

What Hertz employees say

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