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Customer Service Representative Jobs in Bolingbrook, IL

Hire Frontier

Customer Service Representative - CSR

Chicago, IL · On-site

$60K - $65K/yr

  • Medical

  • Dental

  • Life

  • Retirement

Customer Service Representative - CSR The Customer Service Representative plays a vital and highly visible role as a front-line member of our team, serving as one of the first points of contact for ...

Hire Frontier

Customer Service Representative - CSR

Chicago, IL · On-site

$60K - $65K/yr

  • Medical

  • Dental

  • Life

  • Retirement

Customer Service Representative - CSR The Customer Service Representative plays a vital and highly visible role as a front-line member of our team, serving as one of the first points of contact for ...

AlphaGraphics

Customer Service Representative

Wood Dale, IL · On-site

$18.50/hr

  • Medical

  • Retirement

  • PTO

Company parties Our tight-knit team in Wood Dale is actively seeking a Customer Service Representative (CSR) to join us full time. The Customer Service Representative (CSR) is primarily responsible ...

Sila Services

Customer Service Representative

Niles, IL

$15 - $17/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

As a CSR on our team, you'll have the opportunity to showcase your expertise, tackle exciting projects, and make a real difference in the lives of our customers. From servicing systems to diagnosing ...

Nailor Industries, Inc.

Customer Service Rep.

Cicero, IL · On-site

$16 - $21.75/hr

Customer Service Representative Location: Cicero, IL 60804 Industry: Manufacturing We are seeking a dedicated and detail-oriented Customer Service Representative to join our manufacturing company ...

Nailor Industries

Customer Service Rep.

Cicero, IL · On-site

$16 - $21.75/hr

Customer Service Representative Location: Cicero, IL 60804 Industry: Manufacturing We are seeking a dedicated and detail-oriented Customer Service Representative to join our manufacturing company ...

Radiac Abrasives, Inc.

Customer Service Representative

Oswego, IL · On-site

$23 - $28/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Customer Service Representative Oswego, IL (Hybrid) $23.00-$28.00 per hour Shift: 8:00am CT - 4:30pm CT Radiac Abrasives, part of the global Tyrolit Group, is a leading manufacturer of engineered ...

Nailor Industries, Inc.

Customer Service Rep.

Cicero, IL

$16 - $21.75/hr

Customer Service Representative Location: Cicero, IL 60804 Industry: Manufacturing We are seeking a dedicated and detail-oriented Customer Service Representative to join our manufacturing company ...

WeatherTech

Customer Service Representative

Bolingbrook, IL · On-site

$22.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

* Retail Sales Customer Service Representative WeatherTech Direct is seeking well-qualified Customer Service Representative to ensure the overall satisfaction of customers in our Bolingbrook, IL call ...

Radiac Abrasives, Inc.

Customer Service Representative

Oswego, IL · On-site

$23 - $28/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Customer Service Representative Oswego, IL (Hybrid) $23.00-$28.00 per hour Shift: 8:00am CT - 4:30pm CT Radiac Abrasives, part of the global Tyrolit Group, is a leading manufacturer of engineered ...

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Showing results 1-20

All JobsCustomer Service Representative JobsCustomer Service Representative Jobs in Bolingbrook, IL

Customer Service Representative information

See Bolingbrook, IL salary details

$9

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$26

How much do customer service representative jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for customer service representative in Bolingbrook, IL is $18.59, according to ZipRecruiter salary data. Most workers in this role earn between $15.19 and $20.67 per hour, depending on experience, location, and employer.

What is a customer service representative?

Customer service representatives are professionals who interact with customers on behalf of a company to address inquiries, resolve issues, and provide information about products or services. They may communicate with customers via phone, email, live chat, or in person. Their primary goal is to ensure customer satisfaction, handle complaints effectively, and maintain a positive company image. These representatives often work in call centers, retail stores, or remotely. Good communication and problem-solving skills are essential for success in this role.

What does a customer service representative do?

As a customer service representative, you are a liaison between customers and the company. You answer customer questions, resolve customer complaints, and address emergency issues. If a customer needs help placing an order or wants to change their order, you walk them through the proper steps. Customer service representatives may also offer additional sales and products, or sell products or services directly.

What are the key skills and qualifications needed to thrive as a customer service representative, and why are they important?

To thrive as a Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and basic office applications is commonly required. Patience, active listening, and a positive attitude are crucial soft skills that help build rapport with customers. These skills and qualities ensure efficient resolution of customer issues, foster customer loyalty, and contribute to overall business success.

What are some common challenges customer service representatives face, and how can they be overcome?

Customer Service Representatives often encounter challenges such as handling difficult customers, managing high call volumes, and staying updated on product or service changes. Effective communication, active listening, and patience are essential for resolving conflicts and maintaining professionalism. Regular training, support from team leads, and using knowledge bases can help representatives stay informed and deliver accurate assistance. Building strong relationships with colleagues also fosters a supportive environment where challenges can be addressed collaboratively.

What is the difference between Customer Service Representative vs Call Center Agent?

AspectCustomer Service RepresentativeCall Center Agent
Required CredentialsHigh school diploma or equivalent; customer service skillsHigh school diploma or equivalent; communication skills
Work EnvironmentOffice, retail, or remote settings; direct customer interactionCall centers, remote or office; primarily phone-based
Employer & Industry UsageRetail, telecom, banking, healthcareTelecom, tech support, insurance
Common Search & ComparisonCustomer Service RepresentativeCall Center Agent

Customer Service Representatives and Call Center Agents both handle customer interactions, often via phone or in person. While they share similar skills and work environments, Customer Service Representatives typically provide broader support across multiple channels, whereas Call Center Agents focus mainly on phone-based support. Understanding these differences helps job seekers find roles aligned with their skills and preferences.

What are the 5 skills of a customer service representative?

A customer service representative needs strong communication skills to effectively interact with customers, problem-solving abilities to address issues, patience to handle difficult situations, active listening to understand customer needs, and technical proficiency with customer management tools. These skills help ensure positive customer experiences and efficient service delivery.

What is the work of a customer service representative?

A customer service representative assists customers by answering questions, resolving issues, and providing information about products or services. They often communicate via phone, email, or chat and use customer management software to track interactions. Strong communication skills and patience are essential for success in this role.
More about Customer Service Representative jobs

What are the most commonly searched types of Customer Service Representative jobs in Bolingbrook, IL?

The most popular types of Customer Service Representative jobs in Bolingbrook, IL are:

What are popular job titles related to Customer Service Representative jobs in Bolingbrook, IL?

For Customer Service Representative jobs in Bolingbrook, IL, the most frequently searched job titles are:

What job categories do people searching Customer Service Representative jobs in Bolingbrook, IL look for?

The top searched job categories for Customer Service Representative jobs in Bolingbrook, IL are:

What cities near Bolingbrook, IL are hiring for Customer Service Representative jobs?

Cities near Bolingbrook, IL with the most Customer Service Representative job openings:

Customer Service Representative jobs near you
Infographic showing various Customer Service Representative job openings in Bolingbrook, IL as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 19% Part Time, and 5% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $38,661 per year, or $18.6 per hour.

Customer Service Representative (CSR)

Carousel Checks Inc.

Palos Hills, IL

$17 - $21/hr

Full-time

Posted 6 days ago

Job description

Customer Service Representative (CSR)

The Customer Service Representative is primarily responsible for managing all customer interactions and follow-up activities, ensuring a positive customer experience before, during, and after each purchase. This role requires strong communication skills, professionalism, and the ability to multitask in a fast-paced environment while maintaining a customer-focused approach. The ideal candidate will excel at resolving customer concerns, processing orders, and building customer loyalty through exceptional service.

Primary Job Responsibilities

Core duties and responsibilities include the following:

  • Handles inbound and outbound customer calls in a professional and timely manner.
  • Engages with customers through live chat and email communication channels.
  • Processes customer orders and re-orders accurately and efficiently.
  • Promotes and solicits sales of new or additional products when appropriate. [
  • Answers customer questions regarding products, services, and ordering processes.
  • Makes corrections to existing orders and updates customer information as needed.
  • Resolves concerns related to current orders, shipping issues, and product delivery.
  • Reviews order information, shipping details, and customer data across multiple systems and web-based platforms.
  • Assists customers before, during, and after their purchases to ensure complete satisfaction.
  • Performs other related duties as assigned.
Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

  • Professional and customer-focused demeanor.
  • Strong active listening and interpersonal skills.
  • Analytical mindset with strong problem-solving abilities.
  • High attention to detail and accuracy.
  • Excellent written and verbal communication skills.
  • Ability to manage multiple tasks and prioritize effectively.
  • Proficiency in Microsoft Office applications, Gmail, and web-based systems.
  • Strong time management and organizational skills.
  • Sound judgment and decision-making abilities.
  • Dependable and reliable work ethic.
Qualifications
  • Associate's degree or higher preferred.
  • Strong customer service background required.
  • Prior leadership or management experience preferred.
Physical Requirements
  • Prolonged periods sitting at a desk and working on a computer.
  • Ability to communicate effectively via phone, chat, and email throughout the workday.

Pay Range: $17-$21/hour

This is a full-time, non-exempt position.

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