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Customer Service Representative Work From Home Jobs in Rome, NY

Booz Allen Hamilton, Inc.

Cyber Test Engineer

Rome, NY · On-site +1

$55K - $126K/yr

The estimate displayed represents the typical salary range for this position and is just one ... You may also be required to work from or visit a customer facility. * Onsite : If this position is ...

Booz Allen Hamilton, Inc.

Software Engineer

Rome, NY · On-site +1

$69K - $158K/yr

The estimate displayed represents the typical salary range for this position and is just one ... You may also be required to work from or visit a customer facility. * Onsite : If this position is ...

Booz Allen Hamilton, Inc.

Software Engineer

Rome, NY · On-site +1

$69K - $158K/yr

The estimate displayed represents the typical salary range for this position and is just one ... You may also be required to work from or visit a customer facility. * Onsite : If this position is ...

Booz Allen Hamilton, Inc.

Software Engineer

Rome, NY · On-site +1

$69K - $158K/yr

The estimate displayed represents the typical salary range for this position and is just one ... You may also be required to work from or visit a customer facility. * Onsite : If this position is ...

Booz Allen Hamilton, Inc.

Software Engineer

Rome, NY · On-site +1

$69K - $158K/yr

The estimate displayed represents the typical salary range for this position and is just one ... You may also be required to work from or visit a customer facility. * Onsite : If this position is ...

Booz Allen Hamilton, Inc.

Software Engineer

Rome, NY · On-site +1

$69K - $158K/yr

The estimate displayed represents the typical salary range for this position and is just one ... You may also be required to work from or visit a customer facility. * Onsite : If this position is ...

Booz Allen Hamilton, Inc.

Software Engineer

Rome, NY · On-site +1

$69K - $158K/yr

The estimate displayed represents the typical salary range for this position and is just one ... You may also be required to work from or visit a customer facility. * Onsite : If this position is ...

Booz Allen Hamilton, Inc.

Software Engineer

Rome, NY · On-site +1

$69K - $158K/yr

The estimate displayed represents the typical salary range for this position and is just one ... You may also be required to work from or visit a customer facility. * Onsite : If this position is ...

PenBay Media LLC

Remote Pilot Operator

Syracuse, NY · On-site +1

Exceptional customer service orientation Ability to work productively with a wide range of people ... representative will observe their performance and determine if certification will be granted. The ...

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Customer Service Representative Work From Home information

See Rome, NY salary details

$9

$17

$25

How much do customer service representative work from home jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for customer service representative work from home in Rome, NY is $17.80, according to ZipRecruiter salary data. Most workers in this role earn between $14.57 and $19.81 per hour, depending on experience, location, and employer.

What does a work from home customer service representative do?

As a work from home customer service representative, your duties are to take customer calls, answer their questions, confirm customer orders, and respond to customer feedback via phone, emails, or chat platforms. Your responsibilities require you to be familiar with the different services and products your company provides. You may deal specifically with ordering and billing issues, or you may provide more product support and technical help to customers. If you do not have answers, you forward them to a manager or more senior representative.

What are the main challenges of working as a customer service representative from home, and how can I overcome them?

Working remotely as a Customer Service Representative often involves challenges such as maintaining focus in a home environment, managing time effectively, and staying connected with your team. To overcome these, it's important to set up a dedicated workspace, follow a structured schedule, and use communication tools like chat or video calls to stay in touch with colleagues and supervisors. Employers often provide training and resources to help you succeed, and proactively reaching out for support can make a big difference.

What are the key skills and qualifications needed to thrive as a customer service representative working from home?

To thrive as a Customer Service Representative working from home, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with CRM (Customer Relationship Management) software, live chat systems, and basic computer applications is often required. Outstanding soft skills include patience, active listening, and self-motivation to effectively handle customer concerns independently. These competencies are vital to ensure customer satisfaction and maintain productivity in a remote environment.

What does a customer service representative do when working from home?

A Customer Service Representative working from home assists customers by answering their questions, resolving issues, and providing information about products or services via phone, email, or chat. They use specialized software and communication tools to handle inquiries, process orders, and troubleshoot problems. Working remotely, they must maintain a quiet workspace, reliable internet connection, and strong communication skills to deliver a positive customer experience.

What is a customer service representative work from home?

The job duties of a work from home customer service representative focus on providing support for patrons who contract a company with questions or support requests. In this position, you work on your home computer and use a telephone cell phone to field calls. Your responsibilities usually include answering inbound phone calls, though some virtual customer service reps also help customers troubleshoot via email or over a chat application. You assess the needs of each customer, answer relevant questions, and respond to any service requests. In these jobs, you follow employer or client guidelines and procedures when responding to issues.

What is the difference between Customer Service Representative Work From Home vs Customer Support Specialist?

AspectCustomer Service Representative Work From HomeCustomer Support Specialist
CredentialsHigh school diploma or equivalent; customer service experience often preferredHigh school diploma or equivalent; technical knowledge may be required
Work EnvironmentRemote, home-based setting with computer and phoneRemote or on-site, depending on company; may involve technical tools
Industry UsageCommon across retail, telecom, finance, and service sectorsCommon in tech, software, and product-based companies
Search & Comparison IntentPeople looking for remote customer service rolesPeople seeking specialized customer support roles with technical focus

While both roles involve assisting customers, Customer Service Representatives Work From Home typically handle general inquiries and support across various industries remotely. Customer Support Specialists often focus on technical issues or product-specific support, sometimes requiring additional technical knowledge. The choice depends on your skills and career focus within customer support.

More about Customer Service Representative Work From Home jobs
What are popular job titles related to Customer Service Representative Work From Home jobs in Rome, NY? For Customer Service Representative Work From Home jobs in Rome, NY, the most frequently searched job titles are:
What job categories do people searching Customer Service Representative Work From Home jobs in Rome, NY look for? The top searched job categories for Customer Service Representative Work From Home jobs in Rome, NY are:
What cities near Rome, NY are hiring for Customer Service Representative Work From Home jobs? Cities near Rome, NY with the most Customer Service Representative Work From Home job openings:
Customer Service Representative Work From Home jobs near you
Infographic showing various Customer Service Representative Work From Home job openings in Rome, NY as of July 2026, with employment types broken down into 1% As Needed, 79% Full Time, 16% Part Time, 1% Temporary, and 3% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $37,018 per year, or $17.8 per hour.

Cyber Test Engineer

Booz Allen Hamilton, Inc.

Rome, NY • On-site, Remote

$55K - $126K/yr

Full-time, Part-time

Medical, Life, Retirement, PTO

Re-posted 2 days ago

Booz Allen Hamilton rating

8.9

Company rating: 8.9 out of 10

Based on 49 frontline employees who took The Breakroom Quiz

9th of 72 rated business consultants

Job description


Remote Work:
No
Job Number:
R0241786
Location:
Rome,NY,US
Share job via:
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Cyber Test Engineer
The Opportunity:
Collaborate with a team of creative problem solvers to test and evaluate systems through a Whitebox adversarial approach for the DoD in support of our Air Force clients. Work with systems that are assessed based on NIST 800-53 Risk Management Framework security controls. Focus on filtering capabilities and data flows such as low levels, within the architecture of the system, including Mandatory Access Controls and Discretionary Access Controls. Build capabilities by learning from others' expertise within our skilled team.
You Have:
  • Experience with Linux command line, including scripting in Ruby, Python, or Bash, and automating basic tasks
  • Experience with networking concepts
  • Experience with virtualization
  • Ability to travel up to 25% of the time
  • Secret clearance
  • HS diploma or GED
  • Ability to obtain a DoD IAT Level II Compliant Security+ CE Certification within 120 days of start date

Nice If You Have:
  • Experience analyzing and executing test plans and procedures
  • Experience developing or analyzing technical documentation
  • Experience with penetration testing or adversarial emulation
  • Experience with NIST 800-53 security controls
  • Knowledge of cyber threats and how to appropriately harden a system to prevent them
  • Knowledge of vulnerability assessment tools, including Kali Linux, Wireshark, Tripwire, Burp Suite, and Metasploit
  • TS/SCI clearance
  • Master's degree
  • OSCP, CISSP, CASP, Red Hat CSA, or GPEN Certification

Clearance:
Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; Secret clearance is required.
Compensation
At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen's benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.
Salary at Booz Allen is determined by various factors, including but not limited to location, the individual's particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $55,200.00 to $126,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen's total compensation package for employees. This posting will close within 90 days from the Posting Date.
Identity Statement
As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.
Candidate AI Usage Policy
AI is a part of our daily work at Booz Allen, and we are committed to the responsible and ethical use of AI tools. However, we want to ensure a fair candidate process based on your own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) or other tools to assist with responses during interviews (whether in-person or virtual) is prohibited unless permission is explicitly provided.
Work Model
Our people-first culture prioritizes the benefits of collaboration, whether it occurs in person or virtually. To support engagement and effective communication, employees working virtually are generally expected to have their cameras on during meetings.
  • Remote: If this position is listed as remote, there may still be occasions when you are required to work in person at a Booz Allen or customer facility.
  • Hybrid: If this position is listed as hybrid, you will be expected to work from a Booz Allen facility frequently, in alignment with leadership expectations and the needs of the role. You may also be required to work from or visit a customer facility.
  • Onsite: If this position is listed as onsite, work will primarily be performed at a Booz Allen office or customer facility, where employees will collaborate directly with colleagues and customers as required by the role.

Commitment to Non-Discrimination
All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, local, or international law.
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About Booz Allen Hamilton

Sourced by ZipRecruiter

Booz Allen Hamilton is a leading provider of management and technology consulting services to the US government in defense, intelligence, and civil markets. Headquartered in McLean, Virginia, the firm also serves major corporations, institutions, and not-for-profit organizations. Founded in 1914 by Edwin G. Booz, the company has a long-standing tradition of helping clients achieve success by delivering a wide range of consulting services that include strategic planning, human capital and learning, communication, systems development, and others. The company's mission is to empower people to change the world, and it has a reputation for maintaining the highest standards of integrity and-excellence.

Industry

It services

Company size

10,000+ Employees

Headquarters location

McLean, VA, US

Year founded

1914

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