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Customer Service Representative Work From Home Jobs in Addison, IL

Rise25

Customer Service Representative

Chicago, IL · Remote

$16.50 - $22.25/hr

Rise25 is looking for a Customer Service Representative to monitor and respond to client emails at ... You can work from anywhere with a good Internet connection. Ideally, we are looking for someone who ...

PainPoint

Customer Service Representative

Chicago, IL · On-site +1

$18/hr

... all from the comfort of home, with a consistent weekday schedule. Why You'll Love Working Here ... Meaningful work connecting patients to care * Growth and continuing education support

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Customer Service Representative Work From Home information

See Addison, IL salary details

$9

$18

$26

How much do customer service representative work from home jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for customer service representative work from home in Addison, IL is $18.83, according to ZipRecruiter salary data. Most workers in this role earn between $15.43 and $20.96 per hour, depending on experience, location, and employer.

What does a work from home customer service representative do?

As a work from home customer service representative, your duties are to take customer calls, answer their questions, confirm customer orders, and respond to customer feedback via phone, emails, or chat platforms. Your responsibilities require you to be familiar with the different services and products your company provides. You may deal specifically with ordering and billing issues, or you may provide more product support and technical help to customers. If you do not have answers, you forward them to a manager or more senior representative.

What are the main challenges of working as a customer service representative from home, and how can I overcome them?

Working remotely as a Customer Service Representative often involves challenges such as maintaining focus in a home environment, managing time effectively, and staying connected with your team. To overcome these, it's important to set up a dedicated workspace, follow a structured schedule, and use communication tools like chat or video calls to stay in touch with colleagues and supervisors. Employers often provide training and resources to help you succeed, and proactively reaching out for support can make a big difference.

What are the key skills and qualifications needed to thrive as a customer service representative working from home?

To thrive as a Customer Service Representative working from home, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with CRM (Customer Relationship Management) software, live chat systems, and basic computer applications is often required. Outstanding soft skills include patience, active listening, and self-motivation to effectively handle customer concerns independently. These competencies are vital to ensure customer satisfaction and maintain productivity in a remote environment.

What does a customer service representative do when working from home?

A Customer Service Representative working from home assists customers by answering their questions, resolving issues, and providing information about products or services via phone, email, or chat. They use specialized software and communication tools to handle inquiries, process orders, and troubleshoot problems. Working remotely, they must maintain a quiet workspace, reliable internet connection, and strong communication skills to deliver a positive customer experience.

What is a customer service representative work from home?

The job duties of a work from home customer service representative focus on providing support for patrons who contract a company with questions or support requests. In this position, you work on your home computer and use a telephone cell phone to field calls. Your responsibilities usually include answering inbound phone calls, though some virtual customer service reps also help customers troubleshoot via email or over a chat application. You assess the needs of each customer, answer relevant questions, and respond to any service requests. In these jobs, you follow employer or client guidelines and procedures when responding to issues.

What is the difference between Customer Service Representative Work From Home vs Customer Support Specialist?

AspectCustomer Service Representative Work From HomeCustomer Support Specialist
CredentialsHigh school diploma or equivalent; customer service experience often preferredHigh school diploma or equivalent; technical knowledge may be required
Work EnvironmentRemote, home-based setting with computer and phoneRemote or on-site, depending on company; may involve technical tools
Industry UsageCommon across retail, telecom, finance, and service sectorsCommon in tech, software, and product-based companies
Search & Comparison IntentPeople looking for remote customer service rolesPeople seeking specialized customer support roles with technical focus

While both roles involve assisting customers, Customer Service Representatives Work From Home typically handle general inquiries and support across various industries remotely. Customer Support Specialists often focus on technical issues or product-specific support, sometimes requiring additional technical knowledge. The choice depends on your skills and career focus within customer support.

More about Customer Service Representative Work From Home jobs
What are popular job titles related to Customer Service Representative Work From Home jobs in Addison, IL? For Customer Service Representative Work From Home jobs in Addison, IL, the most frequently searched job titles are:
What job categories do people searching Customer Service Representative Work From Home jobs in Addison, IL look for? The top searched job categories for Customer Service Representative Work From Home jobs in Addison, IL are:
What cities near Addison, IL are hiring for Customer Service Representative Work From Home jobs? Cities near Addison, IL with the most Customer Service Representative Work From Home job openings:
Customer Service Representative Work From Home jobs near you
Infographic showing various Customer Service Representative Work From Home job openings in Addison, IL as of July 2026, with employment types broken down into 1% As Needed, 75% Full Time, 20% Part Time, 1% Temporary, and 3% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $39,171 per year, or $18.8 per hour.

Customer Service Representative

Rise25

Chicago, IL • Remote

$16.50 - $22.25/hr

Part-time

Re-posted 3 days ago

Job description

Job Details: 

Want to help change the world, one relationship at a time? We help businesses build great relationships using podcasts and content marketing. 

Rise25 is looking for a Customer Service Representative to monitor and respond to client emails at lightning speed and provide support to the Rise25 team.  

Job Description: 

This customer service role is critical in helping Rise25 create successful and ROI-driven podcasts for our B2B clients. You must have 3+ years experience in a customer service role, quality assurance, trainer or operations supervisor. 

Key Responsibilities: 

  • Answer and filter emails, support the Rise25 team, and pay close attention to all details. 
  • Manage incoming support tickets from clients and send email updates. 
  • Coordinate appointments with our clients and prospects via Google Calendar. 
  • Organize documents in Google Drive and create Google spreadsheets. 
  • Attend regular check-ins and meetings with the team.
  • Assist the episode production team when needed. 

This position is remote and self-paced. You can work from anywhere with a good Internet connection. Ideally, we are looking for someone who can devote at least 20 or more hours per week, but if you have fewer hours available at least initially, that is OK.

You must be good at self-direction and taking initiative. In addition, it is important to us that all of our team members are detail-oriented and meticulous; therefore, in the application form, when it asks for your “favorite vegetable?” Please put the word “eggplant.”

Required Skills:

  • Quick with communication via email and phone during US business hours
  • Have flawless written and verbal English
  • Nice — we spend a lot of time working, so we want to be on a team with nice people
  • Loyal, dependable, detail-oriented, and friendly
  • Passionate about helping people
  • Have reliable internet, internet back-up and be able to work independently (speed tests and system tests to be conducted)
  • Bonus points if you have experience with ClickUp, Slack, and password sharing software tools
  • Scheduling flexibility is a must. Schedules may change but will be communicated ahead of time

Who We Are:

Rise25, LLC is a company on a mission to help businesses connect with their ideal prospects, referral partners, and strategic partners using a podcast.

Co-founders Dr. Jeremy Weisz, a chiropractor turned serial entrepreneur, and John Corcoran, a former White House writer and speechwriter, were early adopters of the podcasting medium and between them have over 22+ years of experience with podcasting. Today, Rise25 works with top-notch B2B businesses around the globe, including one of the nation’s largest ticket sellers, consulting firms, law firms, and more. Learn more at: www.Rise25.com/about

Why Rise25:

The team at Rise25 prioritizes flexibility, so you can work where and when you want, as long as you get your job done. Although we have team members all across the globe, we strive to build a culture of one team working together toward a common goal.

Monthly Book and Masterclass Club meetings - One of our core values is to Keep Learning, so we pay for our entire team to join our Book and Masterclass Club, where we have monthly meetings to discuss one book or masterclass we have all read or watched together.

Monthly video team meetings - We meet as a team once a month to celebrate each member’s personal and professional successes and participate in team-building activities.

New team member mentoring sessions - Experienced team members meet one-on-one or in small groups with new team members to help them get onboarded, answer questions, and welcome them to the team.

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