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Customer Service Representative Manager Jobs in Seattle, WA

NVA

Customer Service Representative II

Sumner, WA · On-site

$17 - $21/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Job Responsibilities • Performs all duties of a CSR, including answering incoming calls, managing GP schedule, and handling incoming Emergency patients. • Works with CSR Staff to ensure that all ...

Bosch Group Inc

Customer Service Representative

Fife, WA · On-site

$17.25 - $23.25/hr

  • Medical

  • Life

  • Retirement

  • PTO

The CSR manages and coordinates job orders, including order entry, delivery coordination, and ongoing customer communication. The role is responsible for processing warranty, returns, damaged ...

Retail Management Inc

Customer Service Representative

Kent, WA

$18 - $24.50/hr

  • Medical

  • Dental

  • Vision

  • PTO

RMI is a retail management company that operates retail locations such as convenience stores (with ... To successfully deliver services to our clients and customers, a CSR must be: * familiar with and ...

Fleet Service Auto & Truck Repair

Customer Service Rep

Everett, WA · On-site

$40K - $60K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

WHAT WE OFFER OUR CUSTOMER SERVICE REP: We offer a competitive salary of $40,000 to $60,000 per ... You'll be involved in scheduling service appointments, entering data, and managing customer records.

Fleet Service Auto & Truck Repair

Customer Service Rep

Everett, WA · On-site

$40K - $60K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

WHAT WE OFFER OUR CUSTOMER SERVICE REP: We offer a competitive salary of $40,000 to $60,000 per ... You'll be involved in scheduling service appointments, entering data, and managing customer records.

Fleet Service Auto & Truck Repair

Customer Service Rep

Everett, WA · On-site

$40K - $60K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

WHAT WE OFFER OUR CUSTOMER SERVICE REP:We offer a competitive salary of $40,000 to $60,000 per year ... You'll be involved in scheduling service appointments, entering data, and managing customer records.

Fischer Services

Customer Service Rep.

Mountlake Terrace, WA · On-site

$27 - $32/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Customer Service Representative (CSR) Fischer Services | Join a Team That Truly Cares At Fischer ... Dispatching technicians and managing daily route adjustments * Providing updates and communication ...

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All JobsCustomer Service Representative JobsCustomer Service Representative Manager JobsCustomer Service Representative Manager Jobs in Seattle, WA

Customer Service Representative Manager information

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How much do customer service representative manager jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for customer service representative manager in Seattle, WA is $21.39, according to ZipRecruiter salary data. Most workers in this role earn between $17.50 and $23.80 per hour, depending on experience, location, and employer.

What is the difference between Customer Service Representative Manager vs Customer Service Supervisor?

AspectCustomer Service Representative ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor's degree and management experienceOften requires high school diploma or associate degree, with supervisory experience
Work EnvironmentOversees multiple teams, involved in strategic planningSupervises daily operations of customer service reps
Employer UsageCommon in larger organizations with multiple customer service teamsFound in various industries, often in call centers or retail
Search & Comparison IntentPeople looking for managerial roles in customer serviceIndividuals seeking supervisory roles or team lead positions

The Customer Service Representative Manager typically holds a higher-level position with strategic responsibilities and requires more advanced credentials. The Customer Service Supervisor focuses on daily team supervision and operational tasks. Both roles are essential in customer service operations but differ mainly in scope and level of responsibility.

What is the role of a customer service representative manager?

A customer service representative manager oversees a team of customer service agents, ensuring they provide effective support to customers. They handle team training, performance monitoring, conflict resolution, and implement policies to improve service quality, often using customer management tools and metrics. The role requires strong leadership, communication skills, and knowledge of customer service standards.

What are the most commonly searched types of Customer Service Representative jobs in Seattle, WA?

The most popular types of Customer Service Representative jobs in Seattle, WA are:

What cities near Seattle, WA are hiring for Customer Service Representative Manager jobs?

Cities near Seattle, WA with the most Customer Service Representative Manager job openings:

Customer Service Representative Manager jobs near you

Customer Service Representative II

National Veterinary Associates

Sumner, WA • On-site

$17 - $21/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 24 days ago

Job description

In addition to the responsibilities outlined below, the Customer Service Representative (CSR) is an invaluable member of the hospital team who works directly with the CSR Manager, supporting client services staff, members of the hospital, grooming, and lodging teams. This individual has oversight of the Receptionist staff to ensure productive and quality veterinary care are given at all times. This position entails a full time work schedule (minimum 32 hours), with the flexibility to attend monthly Leadership meetings and potentially off site training sessions.

Job Responsibilities

         Performs all duties of a CSR, including answering incoming calls, managing GP schedule, and handling incoming Emergency patients.

         Works with CSR Staff to ensure that all clients/patients are receiving quality care while maintaining a smooth flow of hospital operations.

o   Every client/patient is being added to EzyVet correctly, and verification of email and phone numbers are being conducted

o   Every client / patient is being added to the correct whiteboard in Smartflow in a timely manner

         Demonstrates and reinforces the highest level of client service

         Resolves client issues and escalations, and works with CSR Manager to ensure appropriate follow up is had

         Responsible for verifying the accuracy of logged cash transactions and ensuring staff is properly trained on cash management protocols

         Monitors computer systems and works with HelpDesk to resolve technical systems/equipment issues.

         Conducts self with the highest level of professionalism and discretion in regards to private information or coaching conversations.

         Must be able to work from a seated position for extended periods of time. The constant use of desktop computer and phone or headset is required.

         Occasionally must be able to assist clients into the building by either carrying pets or leading pets on a leash

         Position may require walking, standing or climbing stairs throughout the shift

         Skills and Basic Qualifications

          Must have 3 years Customer Service experience.

          Manage time and tasks appropriately and remain flexible with assigned duties.

          Along with a positive attitude and a high degree of energy, you will have excellent communication skills, and work effectively in a fast-paced environment.

         Takes personal accountability for mistakes, errors in judgement, and professionalism. Is able to take feedback on performance and move forward by correcting the behaviors or mistakes in the future.

          Demonstrable skills with complex problem solving, active listening, critical thinking, time management and decision making skills that are aligned with hospital policy, client and patient interest, and staff experience.

          Ability to effectively handle and control upset clients.

          Basic computer skills i.e. Microsoft Office suite (Previous practice management software knowledge preferred).

          Must be able to handle the physical and emotional aspect of work in a veterinary hospital environment.

          Commitment to ongoing educational development and growth

          Model a professional and courteous manner with staff and clients. Treats all staff and clients with respect, even in moments of high emotion or stress.

Compensation:

         Base hourly rate of $17.00 - $21.00 DOE

         Eligible for periodic bonus (where applicable)

Full Time Employees are eligible for benefits including:

         Medical, Vision, Dental insurance

         401(k)

         Health Savings Account

         Paid time off

         Employee discounts

NVA logo

About NVA

Sourced by ZipRecruiter

Nashville Veterinary Specialists + Animal Emergency (NVS) is a veterinary specialty and emergency hospital group with two locations in Nashville and Clarksville, Tennessee. Our Mission and primary focus is to honor the human-animal bond in all we do, focusing on patient care, client experience, and the health of our team. We believe we can never stop improving and strive to improve in all we do. Not only do we focus on patient care, but core to our hospital culture is also a focus on the health of our team, our community, and the environment. We are committed to sustainable environmental practices. NVS works in partnership with National Veterinary Associates-Compassion-First (NVA C-F). NVA-CF is the largest private owner of freestanding veterinary hospitals in North America with over 1400 locations worldwide.

Headquarters location

Agoura Hills, CA, US

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