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Customer Service Representative Manager Jobs in Needham, MA

Lazy River Products

Customer Service Representative

Dracut, MA · On-site

$15.75 - $21.50/hr

... the General Manager. Core Responsibilities: * Upsell LRP products. * Process cash and debit ... Customer Service Representative Industry: Adult-Use Cannabis (MA) Starting Pay Rate: $18.00/hour ...

CFS

Customer Service Representative

West Bridgewater, MA · On-site

$50K - $55K/yr

Customer Service Representative Posted by Creative Financial Staffing Our client, a well ... Own day-to-day communication with assigned customer accounts, proactively managing open orders ...

Dependable Cleaners

Customer Service Representative

Boston, MA

$18.50 - $20.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Our CSR's welcome our customers and complete accurate transactions in a pleasant manner allowing ... Dependable Cleaners has excellent management. A++ Thank you!" - Joan K's customer review

TransCore

Customer Service Representative

East Boston, MA · On-site

$16.50 - $20/hr

Customer Service Representative TransCore (TRN), a subsidiary of ST Engineering, is seeking full-time Customer Service Representatives to join our teams in Auburn, Ludlow, Lee, Natick, East Boston ...

Dependable Cleaners

Customer Service Representative

Boston, MA · On-site

$18.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Our CSR's welcome our customers and complete accurate transactions in a pleasant manner allowing ... Dependable Cleaners has excellent management. A++ Thank you!" - Joan K's customer review

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All JobsCustomer Service Representative JobsCustomer Service Representative Manager JobsCustomer Service Representative Manager Jobs in Needham, MA

Customer Service Representative Manager information

See Needham, MA salary details

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How much do customer service representative manager jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for customer service representative manager in Needham, MA is $20.48, according to ZipRecruiter salary data. Most workers in this role earn between $16.78 and $22.79 per hour, depending on experience, location, and employer.

What is the difference between Customer Service Representative Manager vs Customer Service Supervisor?

AspectCustomer Service Representative ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor's degree and management experienceOften requires high school diploma or associate degree, with supervisory experience
Work EnvironmentOversees multiple teams, involved in strategic planningSupervises daily operations of customer service reps
Employer UsageCommon in larger organizations with multiple customer service teamsFound in various industries, often in call centers or retail
Search & Comparison IntentPeople looking for managerial roles in customer serviceIndividuals seeking supervisory roles or team lead positions

The Customer Service Representative Manager typically holds a higher-level position with strategic responsibilities and requires more advanced credentials. The Customer Service Supervisor focuses on daily team supervision and operational tasks. Both roles are essential in customer service operations but differ mainly in scope and level of responsibility.

How much does a customer service representative manager get?

A customer service representative manager typically earns a median annual salary of around $60,000 to $80,000, depending on experience, location, and company size. They often oversee customer service teams, implement policies, and may require leadership skills and industry certifications.

What is the role of a customer service representative manager?

A customer service representative manager oversees a team of customer service agents, ensuring they provide effective support to customers, resolve issues, and meet performance targets. They handle staffing, training, and quality assurance, often using customer management tools and metrics to improve service quality.

What are the most commonly searched types of Customer Service Representative jobs in Needham, MA?

The most popular types of Customer Service Representative jobs in Needham, MA are:

What cities near Needham, MA are hiring for Customer Service Representative Manager jobs?

Cities near Needham, MA with the most Customer Service Representative Manager job openings:

Customer Service Representative Manager jobs near you
Infographic showing various Customer Service Representative Manager job openings in Needham, MA as of July 2026, with employment types broken down into 1% As Needed, 73% Full Time, 23% Part Time, 1% Temporary, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $42,592 per year, or $20.5 per hour.

Customer Service Representative

Window World of Boston

Burlington, MA • On-site

$17.50 - $23.75/hr

Other

Re-posted 10 days ago

Job description

Company Overview

Window World is the largest exterior remodeler in the United States and we are looking for highly motivated professionals to offer a best-in-class customer experience in support of our wide array of residential exterior remodeling products. Our energy-efficient products are backed by industry-leading warranties, and we offer exceptional attention to detail and customer care. Our mission is simple: to combine exceptional quality and workmanship with superior service at affordable prices.

Job Summary

Window World Customer Service Representatives (CSR) will work with both current and potential customers in a variety of tasks. Day-to-day, CSRs will manage a high volume of inbound/outbound calls and work within a customer relations management system(CRM) to schedule appointments and record customer data. CSRs must be energetic and positive with a customer-first mentality to create positive experiences for all Window World customers. CSRs will also troubleshoot product and service issues across departments by clarifying and documenting customer concerns, determining the cause of the problem; selecting and expediting the best solution, and following up to ensure a resolution and customer understanding. Additionally, a CSR will work closely with Design Consultants to enter customer contracts. The CSR will complete introductory calls to customers, collect deposits, enter contracts into the CRM and set up all necessary paperwork for the installation process. The role also requires daily filing and other office duties.

Responsibilities

Handle inbound and outbound calls using proper phone etiquette.

Maintain strong knowledge of products, policies, and services of the organization.

Convert customer inquiries from various communication channels into sales appointments.

Schedule sales appointments, product installations, and/or service appointments with both customers and Window World team.

Resolve customer issues by determining cause of problem, facilitating a resolution, and timely following up with customers.

Accurately create and update customer accounts and input records of customer interactions into CRM.

Follow standard operating procedures.

Printing, scanning and uploading documents

Processing project documents

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