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Customer Service Representative Manager Jobs in Canton, MA

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Customer Service Representative Manager information

See Canton, MA salary details

$10

$19

$28

How much do customer service representative manager jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for customer service representative manager in Canton, MA is $19.88, according to ZipRecruiter salary data. Most workers in this role earn between $16.25 and $22.12 per hour, depending on experience, location, and employer.

What is the difference between Customer Service Representative Manager vs Customer Service Supervisor?

AspectCustomer Service Representative ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor's degree and management experienceOften requires high school diploma or associate degree, with supervisory experience
Work EnvironmentOversees multiple teams, involved in strategic planningSupervises daily operations of customer service reps
Employer UsageCommon in larger organizations with multiple customer service teamsFound in various industries, often in call centers or retail
Search & Comparison IntentPeople looking for managerial roles in customer serviceIndividuals seeking supervisory roles or team lead positions

The Customer Service Representative Manager typically holds a higher-level position with strategic responsibilities and requires more advanced credentials. The Customer Service Supervisor focuses on daily team supervision and operational tasks. Both roles are essential in customer service operations but differ mainly in scope and level of responsibility.

How much does a customer service representative manager get?

A customer service representative manager typically earns a median annual salary of around $60,000 to $80,000, depending on experience, location, and company size. They often oversee customer service teams, implement policies, and may require leadership skills and industry certifications.

What is the role of a customer service representative manager?

A customer service representative manager oversees a team of customer service agents, ensuring they provide effective support to customers, resolve issues, and meet performance targets. They handle staffing, training, and quality assurance, often using customer management tools and metrics to improve service quality.

What cities near Canton, MA are hiring for Customer Service Representative Manager jobs?

Cities near Canton, MA with the most Customer Service Representative Manager job openings:

Customer Service Representative Manager jobs near you
Infographic showing various Customer Service Representative Manager job openings in Canton, MA as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 21% Part Time, 1% Temporary, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $41,342 per year, or $19.9 per hour.

Customer Service Representative/Manager in Training (MIT)

Midas - AMG Enterprises

Raynham, MA • On-site

$60K - $80K/yr

Full-time

Retirement, PTO

Re-posted 22 days ago

Job description

Benefits:
  • 401(k)
  • Paid time off

Motivated to win? Want to work in a place you can grow? Enjoy talking to people and making them smile? You found the right place! Midas is looking for the next generation of leaders! Our Manager in Training program will provide with the skills you need to win professionally and personally! 
- Leadership
- Customer Experience
- Sales
 
Responsibilities
As a Midas Customer Service Representative, you will be performing the following duties:
  • Deliver exceptional customer service while listening and consulting with customers
  • Following up with customers, services requested, estimated completion times etc.
  • Deliver and discuss pricing estimates with customers as well as promoting shop service specials
  • Lead, manage, and train team while keeping in tune with our companies’ vision, purpose, core values, and employee creed
  • Oversee technicians’ inspections, diagnosing and repairing of domestic, European and Asian cars and light trucks
  • Maintain inventory counts
  • Overall cleanliness and organization of the facility
  • Other duties as assigned
Qualifications - (No Automotive Experience Required)
  • Excellent customer service disposition
  • Good communication skills
  • Leadership ability
  • Team building skills
  • Ability to work a flexible retail schedule including weekends, evenings and holidays
  • Valid driver’s license