ZipRecruiter

Log In

1

Customer Service Representative Manager Jobs in Needham, MA

Sila Services

Customer Service Representative

Littleton, MA · On-site

$21 - $25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

CUSTOMER SERVICE REPRESENTATIVE At Nashoba Air & BoilerWorks, we pride ourselves on customer ... Managing incoming calls and customer service inquiries. Generating sales leads that develop into ...

Western Pest Services

Customer Service Representative

Natick, MA · On-site

$23 - $26/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Customer Service Representative At Waltham Pest Services, our Customer Service Representatives are ... Build and manage daily schedules to keep tasks, projects, and service appointments running smoothly ...

next page

Showing results 1-20

All JobsCustomer Service Representative JobsCustomer Service Representative Manager JobsCustomer Service Representative Manager Jobs in Needham, MA

Customer Service Representative Manager information

See Needham, MA salary details

$10

$20

$29

How much do customer service representative manager jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for customer service representative manager in Needham, MA is $20.48, according to ZipRecruiter salary data. Most workers in this role earn between $16.78 and $22.79 per hour, depending on experience, location, and employer.

What is the difference between Customer Service Representative Manager vs Customer Service Supervisor?

AspectCustomer Service Representative ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor's degree and management experienceOften requires high school diploma or associate degree, with supervisory experience
Work EnvironmentOversees multiple teams, involved in strategic planningSupervises daily operations of customer service reps
Employer UsageCommon in larger organizations with multiple customer service teamsFound in various industries, often in call centers or retail
Search & Comparison IntentPeople looking for managerial roles in customer serviceIndividuals seeking supervisory roles or team lead positions

The Customer Service Representative Manager typically holds a higher-level position with strategic responsibilities and requires more advanced credentials. The Customer Service Supervisor focuses on daily team supervision and operational tasks. Both roles are essential in customer service operations but differ mainly in scope and level of responsibility.

How much does a customer service representative manager get?

A customer service representative manager typically earns a median annual salary of around $60,000 to $80,000, depending on experience, location, and company size. They often oversee customer service teams, implement policies, and may require leadership skills and industry certifications.

What is the role of a customer service representative manager?

A customer service representative manager oversees a team of customer service agents, ensuring they provide effective support to customers, resolve issues, and meet performance targets. They handle staffing, training, and quality assurance, often using customer management tools and metrics to improve service quality.

What are the most commonly searched types of Customer Service Representative jobs in Needham, MA?

The most popular types of Customer Service Representative jobs in Needham, MA are:

What cities near Needham, MA are hiring for Customer Service Representative Manager jobs?

Cities near Needham, MA with the most Customer Service Representative Manager job openings:

Customer Service Representative Manager jobs near you
Infographic showing various Customer Service Representative Manager job openings in Needham, MA as of July 2026, with employment types broken down into 1% As Needed, 73% Full Time, 23% Part Time, 1% Temporary, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $42,592 per year, or $20.5 per hour.

Customer Service Representative - CSR

vTech Solution

Canton, MA • On-site

$17 - $23/hr

Other

Re-posted 14 days ago

Job description

Customer Service Representative - CSR

Full-time

Company Description

vTech can help you avoid the daunting task of writing and posting job offers, shifting through resumes and laboring through the lengthy interview process. Our Staffing solutions will allow you to elude those tasks and place topnotch, high-caliber professionals in the position you need to fill.

We use our expertise, knowledge, and global resources to deliver top-quality candidates and tailor our IT and Non-IT recruitment services to your needs. This allows us to deliver the required results in a timely manner that meets your schedule at a substantially reduced cost.

We pride ourselves for having one of the fastest growth rate and also the lowest turnover rates in the industry just 2.5 percent annually. We focus on the training and retaining qualified professionals with high personal and work ethics. With the help of our extensive database of internal candidates and CATS applicants tracking system, we can provide quality resources within the limited time frame.

We have also successfully placed hundreds of candidates in the areas related to Information Technology, Engineering, professional, Scientific & Clinical, etc. for both our commercial and government clients.

1. Source: A recruiter sources candidates from various sources; the search starts from our proprietary database. Using advanced sourcing methods like social media, professional networking media, internal, and 3rd party job boards, we identify qualified candidates.

2. Validate: A recruiter validates the candidates' experience and skill sets against our client's position.

3. Initial Screening: Based on the position and the client's work culture, the recruiter uses initial screening questions to determine the most suitable candidates.

4. Submit: the recruiter will submit to the technical team qualified candidates who have passed the initial screening.

5. Technical Screening: The technical team then prepares a matrix of the particular requirements and required experience for the position and using a list of questions and the results, re-validates the candidates' technical skills.

6. Background Check: Administrative personnel will provide a detailed background check, as required, per client agreement.

7. On board: On successfully completing the above steps, the candidates are welcomed on board and assisted to ensure a smooth integration at the client's location.

Job Description

Position Details:

Client: ComputerShare

Job Title: Customer Service Representative - CSR

Location: 250 Royall Street Canton, MA 02021

Duration: 3+ months [Strong possibilities of extension]

We are recruiting for AM & PM Shift Call Center Customer Service Representatives in Canton, MA. Apply Today!

*PM Shift Hours: 06:00PM to 11:00PM (Mon – Thu), and 12:00PM to 6:00PM (Sat)

*Opportunity for extra hours are Friday nights and Sunday day shifts!

Successful Call Center Customer Service Representative candidates should have the following skills:

• Excellent verbal skills, personable over the phone, reliable and able to provide outstanding customer service.

• Ability to handle a high volume of calls with varying degrees of questions or concerns

• Solution driven and excellent customer service both internally and externally

• Team player and ability to adapt quickly to the needs of a busy call center

What you will need to have to be a successful Call Center Customer Service Representative:

• Minimum High School Diploma/GED

• At least 1 year of customer service experience

• Excellent verbal and written communication skills

• Able to work in a team environment

** Must successfully pass a background check and drug test **

Awaiting your positive & Prompt response

Additional Information

All your information will be kept confidential according to EEO guidelines.

vTech Solution logo

About vTech Solution

Sourced by ZipRecruiter

vTech is a Managed IT Services firm based out of Washington DC with a primary focus on Cloud Computing and Managed Network Security.

Industry

It services

Company size

51 - 200 Employees

Headquarters location

Washington, DC, US

Year founded

2006

Social media

FacebookTwitter

View All vTech Solution Jobs

Apply