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Customer Service Representative Evening Jobs in Michigan

Ideal Tridon

Customer Service Representative

Auburn Hills, MI · On-site

$15.25 - $20.50/hr

We are seeking a Customer Service Representative for our Auburn Hills, MI Office. We are looking for a high energy, multi-tasker customer-oriented service representative that has experience working ...

dbi

Customer Service Representative

Saginaw, MI

$15 - $20.25/hr

The Customer Service Representative (CSR) is responsible for interacting with all customers, maintaining a friendly, positive, authentic, empathetic, and professional approach, to deliver a ...

U-Haul

Customer Service Representative

Saint Clair Shores, MI · On-site

$14.50 - $19.75/hr

Customer Service Representative Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a ...

Ritchie Bros.

Customer Service Representative

Flint, MI · On-site

$15.50 - $21.25/hr

Customer Service Representatives embody our "team player" values, by providing an outstanding customer experience both in person and through our various communication channels to help IAA focus on ...

Lakeside Surfaces

Customer Service Representative

Davison, MI · On-site

$14.50 - $19.75/hr

Customer Service Representative At Lakeside Surfaces, we do not just fabricate countertops. We help bring visions to life in homes, offices, and large-scale commercial projects across the Midwest. As ...

Wieland

Customer Service Representative

Roseville, MI

$49K - $62K/yr

The Customer Service Representative will serve as a customer-facing representative with advanced quoting, technical product knowledge, and revenue-impacting responsibilities. This role is located in ...

Wieland

Customer Service Representative

Roseville, MI · On-site

$14.50 - $19.75/hr

The Customer Service Representative will serve as a customer-facing representative with advanced quoting, technical product knowledge, and revenue-impacting responsibilities. This role is located in ...

Airgas

Customer Service Representative

Grandville, MI · On-site

$14.25 - $19.50/hr

R10096751 Customer Service Representative (Open) Location: Grandville, MI - Retail shop How will you CONTRIBUTE and GROW? We are committed to building a diverse and inclusive workplace that embraces ...

A-1 Mechanical

Customer Service Representative

Lansing, MI · On-site

$16.25 - $22/hr

Customer Service Representative Job Summary: A-1 Mechanical is currently looking for Customer Service Rep. This position offers the training necessary to establish you in a reputable trade, and ...

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Customer Service Representative Evening information

What is a customer service representative evening?

Customer Service Representative Evening positions are roles where individuals assist customers with inquiries, complaints, or support needs during evening hours, typically after standard business times. These representatives handle phone calls, emails, or chats, providing information, resolving issues, and ensuring customer satisfaction. The evening shift is ideal for those who need daytime flexibility or who thrive in later work hours. Often, these positions are found in call centers or companies with 24/7 customer support. Strong communication skills and patience are essential for success in this role.

What are the unique challenges of working as a customer service representative evening?

Evening Customer Service Representatives often handle customer inquiries outside of standard business hours, which can include managing urgent concerns or assisting clients from different time zones. This shift may mean working with fewer on-site supervisors or support staff, requiring strong problem-solving skills and a high degree of independence. Additionally, evening shifts can involve a different customer demographic, such as individuals needing after-hours support, making adaptability and patience especially important. Team communication is typically managed through digital tools and scheduled check-ins to ensure continuity and support across shifts.

What are the key skills and qualifications needed to thrive as a customer service representative evening, and why are they important?

To thrive as a Customer Service Representative Evening, you need excellent communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and online chat platforms is often required. Patience, resilience, and a positive attitude are essential soft skills for handling challenging customer interactions during off-peak hours. These skills ensure effective problem resolution, high customer satisfaction, and reliable support outside standard business hours.

What is the difference between Customer Service Representative Evening vs Customer Service Representative Day?

AspectCustomer Service Representative EveningCustomer Service Representative Day
Work HoursTypically evening shifts from 4 PM to 12 AMStandard daytime shifts from 8 AM to 4 PM or 9 AM to 5 PM
Work EnvironmentSame call centers or customer support offices, often quieter in eveningsSame environments, busier during regular business hours
Required CredentialsHigh school diploma or equivalent; customer service experienceSame as evening shift, often with more daytime availability
Employer & Industry UsageCommon in retail, telecom, and service industries with 24/7 supportStandard business hours support in similar industries

Both roles require similar skills and credentials, but the main difference lies in working hours. Evening shifts cater to customers outside regular business hours, while day shifts serve customers during standard hours. Your choice depends on your schedule preference and availability.

What are the most commonly searched types of Customer Service Representative jobs in Michigan?

The most popular types of Customer Service Representative jobs in Michigan are:

Customer Service Representative Evening jobs near you
Infographic showing various Customer Service Representative Evening job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 18% Part Time, 1% Temporary, and 4% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution.

Customer Service Representative

Flame Heating, Cooling and Electrical

Warren, MI • On-site

$15 - $20.50/hr

Other

Re-posted 26 days ago

Job description

Customer Service Representative

Looking for a customer service-oriented Customer Service Representative (CSR) to join our team. The ideal candidate will possess excellent customer service skills which include excellent communication, both verbal and written, and problem-solving skills. We are looking for a friendly, outgoing individual who enjoys working in a team environment. The ideal candidate must have a minimum of one year of call center experience and be comfortable working in a fast-paced environment.

Qualifications
  • High School diploma or equivalent required; some college preferred
  • Strong data entry skills with attention to detail and accuracy with at least 1 year call center experience
  • Must be able to pass a criminal background check and drug screening
  • Excellent phone etiquette and ability to communicate clearly and effectively
  • Proficient computer skills and ability to learn multiple new software
  • Ability to work in a fast-paced environment and handle high call volumes
  • Strong problem-solving skills and ability to build rapport with customers
  • Ability to stay calm and maintain a positive attitude even in challenging situations
  • 30 WPM+ typing
Responsibilities
  • Take calls and respond to customer inquiries in a professional and timely manner
  • Able to communicate clearly with customers and employees in a professional manner both verbally and in writing
  • Provide accurate information about products, services and company policies
  • Ability to sit for long periods of time
  • Handle customer complaints when possible and resolve issues to ensure customer satisfaction
  • Perform data entry tasks to update customer records and maintain accurate documentation
  • Always keep the customer information confidential
  • Adhere to the attendance policy of the Call Center
  • Other duties as assigned
Schedule
  • Monday through Friday
  • Saturdays as needed

Heartland Home Service is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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