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Customer Service Representative Evening Jobs in Iowa

Access Dubuque

Customer Service Representative

Dubuque, IA · On-site

$15 - $20.50/hr

Customer Service Representative Cottingham & Butler/ SISCO 1 Positions ID: 4614341008 Posted On 04/02/2025 Refreshed On 07/12/2026 Job Overview SISCO, a Cottingham & Butler company, is a leading ...

QPS

Customer Service Representative

Cedar Rapids, IA · On-site

$15.75 - $21.25/hr

Customer Service Representative QPS Employment Group is hiring a Customer Service Representative for a company in Cedar Rapids, IA. The Customer Service Representative will provide administrative and ...

U-Haul

Customer Service Representative

Urbandale, IA · On-site

$15 - $20.50/hr

Customer Service Representative Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a ...

Circle K

Customer Service Representative

Burlington, IA · On-site

$15.50 - $21/hr

Customer Service Representative We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your ...

Circle K

Customer Service Representative

Clinton, IA · On-site

$15.25 - $20.50/hr

Customer Service Representative We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your ...

U-Haul

Customer Service Representative

Waukee, IA · On-site

$15.25 - $20.75/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

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All JobsCustomer Service Representative Evening JobsCustomer Service Representative Evening Jobs in Iowa

Customer Service Representative Evening information

See Iowa salary details

$8

$21

$40

How much do customer service representative evening jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for customer service representative evening in Iowa is $21.52, according to ZipRecruiter salary data. Most workers in this role earn between $13.89 and $26.63 per hour, depending on experience, location, and employer.

What are the unique challenges of working as a customer service representative evening?

Evening Customer Service Representatives often handle customer inquiries outside of standard business hours, which can include managing urgent concerns or assisting clients from different time zones. This shift may mean working with fewer on-site supervisors or support staff, requiring strong problem-solving skills and a high degree of independence. Additionally, evening shifts can involve a different customer demographic, such as individuals needing after-hours support, making adaptability and patience especially important. Team communication is typically managed through digital tools and scheduled check-ins to ensure continuity and support across shifts.

What is a customer service representative evening?

Customer Service Representative Evening positions are roles where individuals assist customers with inquiries, complaints, or support needs during evening hours, typically after standard business times. These representatives handle phone calls, emails, or chats, providing information, resolving issues, and ensuring customer satisfaction. The evening shift is ideal for those who need daytime flexibility or who thrive in later work hours. Often, these positions are found in call centers or companies with 24/7 customer support. Strong communication skills and patience are essential for success in this role.

What are the key skills and qualifications needed to thrive as a customer service representative evening, and why are they important?

To thrive as a Customer Service Representative Evening, you need excellent communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and online chat platforms is often required. Patience, resilience, and a positive attitude are essential soft skills for handling challenging customer interactions during off-peak hours. These skills ensure effective problem resolution, high customer satisfaction, and reliable support outside standard business hours.

What is the difference between Customer Service Representative Evening vs Customer Service Representative Day?

AspectCustomer Service Representative EveningCustomer Service Representative Day
Work HoursTypically evening shifts from 4 PM to 12 AMStandard daytime shifts from 8 AM to 4 PM or 9 AM to 5 PM
Work EnvironmentSame call centers or customer support offices, often quieter in eveningsSame environments, busier during regular business hours
Required CredentialsHigh school diploma or equivalent; customer service experienceSame as evening shift, often with more daytime availability
Employer & Industry UsageCommon in retail, telecom, and service industries with 24/7 supportStandard business hours support in similar industries

Both roles require similar skills and credentials, but the main difference lies in working hours. Evening shifts cater to customers outside regular business hours, while day shifts serve customers during standard hours. Your choice depends on your schedule preference and availability.

What are the most commonly searched types of Customer Service Representative jobs in Iowa? The most popular types of Customer Service Representative jobs in Iowa are:
Customer Service Representative Evening jobs near you
Infographic showing various Customer Service Representative Evening job openings in Iowa as of July 2026, with employment types broken down into 1% As Needed, 78% Full Time, 17% Part Time, and 4% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $44,764 per year, or $21.5 per hour.

Customer Service Representative

McBride Executive Search and Selection

Waterloo, IA • On-site

$18 - $20/hr

Other

Re-posted 9 days ago

Job description

Customer Service Representative

Location: Waterloo, IA

Salary: $18-20/hour

The Customer Service Representative is responsible for providing support to the sales and service team in delivering professional and timely customer service to clients. This position requires a lot of attention to detail.

Job Duties & Responsibilities of the Customer Service Representative:

  • Complete tasks to service customers, such as renewal processing, processing of monthly reports, and certificate issuance.
  • Gather information for new business and renewal applications.
  • Prepare applications for submission to selected markets.
  • Process and follow up on insurance coverage change endorsements.
  • Initiate and monitor renewal processes.
  • Document all relevant contacts and developments to customer accounts on the Agency Management System.
  • Proactively communicate with customers as needed and establish follow-up procedures for outstanding items.
  • Perform any other duty relevant to agency functions as needed.

Education & Experience Requirements of Customer Service Representative:

  • 2+ years of Customer Service experience.
  • Must have strong organizational skills.
  • Must be a motivated professional who is able and willing to provide excellent customer service.
  • Must have a strong attention to detail.
  • Must have computer skills, including Windows, Outlook, Word, and Excel.

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