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Customer Service Rep Jobs in Sun Prairie, WI (NOW HIRING)

U-Haul

Customer Service Representative

Madison, WI · On-site

$16 - $22/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

U-Haul

Customer Service Representative

Madison, WI · On-site

$16 - $22/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

U-Haul

Customer Service Representative

Madison, WI · On-site

$16 - $22/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

U-Haul

Customer Service Representative

Madison, WI · On-site

$16 - $22/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

U-Haul

Customer Service Representative

Madison, WI · On-site

$16 - $22/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

U-Haul

Customer Service Representative

Madison, WI · On-site

$16 - $22/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

U-Haul

Customer Service Representative

Madison, WI · On-site

$16 - $22/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

Promachbuilt

Customer Service Representative

Middleton, WI · On-site

$16 - $21.75/hr

The CSR is responsible for interfacing with customers while providing enhanced customer satisfaction and meeting company revenue and profit goals. The Customer Service Representative reports to the ...

Aire Serv

Customer Service Representative

Mcfarland, WI · On-site

$21/hr

Customer Service Representative & Dispatcher Monday-Friday | 8:30 AM-5:00 PM | No Nights or Weekends A Workplace Where You're Actually Part of the Team At Aire Serv of Madison , we do things ...

Ruffin' It Resort

Customer Service Rep

Madison, WI

$15/hr

Customer Service Representative Love people and pets? Join our team and be the welcoming face of our luxury pet resort. We're looking for a Part-Time Customer Service Representative (internally ...

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All JobsCustomer Service Rep JobsCustomer Service Rep Jobs in Sun Prairie, WI

Customer Service Rep information

See Sun Prairie, WI salary details

$9

$18

$26

How much do customer service rep jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for customer service rep in Sun Prairie, WI is $18.29, according to ZipRecruiter salary data. Most workers in this role earn between $14.95 and $20.34 per hour, depending on experience, location, and employer.

What does a customer service rep do?

A Customer Service Representative (CSR) assists customers by answering questions, resolving issues, and providing information about products or services. They communicate with customers via phone, email, chat, or in person to ensure satisfaction and handle complaints or returns. CSRs often work in call centers, retail stores, or offices, and play a key role in maintaining positive customer relationships.

What are the key skills and qualifications needed to thrive as a customer service rep, and why are they important?

To thrive as a Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, telephone systems, and email platforms is typically required. Patience, active listening, and a positive attitude help representatives build rapport and resolve customer concerns effectively. These skills and qualities are crucial for delivering excellent service, retaining customers, and supporting overall business reputation.

How does a customer service rep typically handle high call volumes or challenging customer situations?

Customer Service Reps often encounter periods of high call volume and may handle upset or frustrated customers. To manage these situations effectively, reps rely on strong organizational skills, active listening, and empathy to address customer concerns while maintaining professionalism. Many companies also provide scripts, escalation protocols, and team support to help reps resolve issues efficiently. Collaborating with supervisors and other departments is common when a resolution requires additional expertise or authority.

What is the difference between Customer Service Rep vs Call Center Agent?

AspectCustomer Service RepCall Center Agent
Required CredentialsHigh school diploma or equivalent; customer service trainingHigh school diploma or equivalent; call handling training
Work EnvironmentOffice, retail, or remote; direct customer interactionCall centers; primarily phone-based interactions
Employer & Industry UsageRetail, telecom, banking, healthcareTelecom, tech support, insurance
Common Search & ComparisonCustomer Service Rep vs Call Center Agent

Both roles involve assisting customers, but Customer Service Reps often handle a broader range of issues across multiple channels, while Call Center Agents primarily focus on phone-based support. The skills and training are similar, making these roles closely related but distinct in their work environment and scope.

What are the most commonly searched types of Customer Service Rep jobs in Sun Prairie, WI?

The most popular types of Customer Service Rep jobs in Sun Prairie, WI are:

What are popular job titles related to Customer Service Rep jobs in Sun Prairie, WI?

For Customer Service Rep jobs in Sun Prairie, WI, the most frequently searched job titles are:

What job categories do people searching Customer Service Rep jobs in Sun Prairie, WI look for?

The top searched job categories for Customer Service Rep jobs in Sun Prairie, WI are:

What cities near Sun Prairie, WI are hiring for Customer Service Rep jobs?

Cities near Sun Prairie, WI with the most Customer Service Rep job openings:

Customer Service Rep jobs near you
Infographic showing various Customer Service Rep job openings in Sun Prairie, WI as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $38,040 per year, or $18.3 per hour.

Customer Service Representative

ROCKET INDUSTRIAL INC

Monona, WI

$22 - $24/hr

Full-time

Posted 26 days ago

Job description

ABOUT US:

Rocket Industrial is a leader in the packaging industry, serving a diverse range of industries with a comprehensive portfolio of products and services. Our tagline, "Package With Less," reflects our mission to help businesses achieve more with less waste, less cost, and less complexity. Join us on our journey as we continue to lead the way in packaging innovation and help our customers achieve their goals with the best possible solutions.

SCOPE OF ROLE:

The Customer Service Representative plays a critical role at Rocket Industrial. This position is responsible for binding all aspects of our customer experience together to guarantee that every interaction a client has with our organization is excellent, simple, easy, and enjoyable. The Customer Service Representative will partner with customers, business partners, and internal teams to provide an outstanding customer experience.

KEY RESPONSIBILITIES:

  • Efficient and accurate data collection and entry of customer orders
  • Respond to incoming customer service phone calls and emails
  • Assist in managing large strategic accounts
  • Work alongside sales reps in designing appropriate solutions based on clients' needs
  • Partner with sales reps in presenting the Rocket Value Proposition to customers
  • Prioritize and escalate customer needs and issues appropriately
  • Build long-term relationships with clients

KNOWLEDGE, SKILLS AND ABILITIES (KSA’S):

  • College Degree, preferred
  • Customer Service experience, preferred
  • Strong communication and collaboration skills
  • Problem solving and decision making abilities

BENEFITS:

To learn more about our benefits, please visit our careers page.

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