ZipRecruiter

Log In

1

Customer Service Rep Jobs in Springfield, TN (NOW HIRING)

QCHI

Customer Service Representative

Goodlettsville, TN · On-site

$14/hr

As a Customer Service Representative you will: * Complete cash transactions for our customers * Initiate customer loans * Contact customers about past due payments * Work rotating shifts and some ...

QCHI

Customer Service Representative

Goodlettsville, TN · On-site

$15 - $20.50/hr

As a Customer Service Representative you will: * Complete cash transactions for our customers * Initiate customer loans * Contact customers about past due payments * Work rotating shifts and some ...

QCHI

Customer Service Representative

Portland, TN · On-site

$14.50 - $19.75/hr

The Customer Service Representative opportunity is a full-time entry-level position that has great potential for the right person! We are looking for a team player with a mature work ethic, integrity ...

Copart, Inc.

Customer Service Representative

Nashville, TN · On-site

$18 - $20.29/hr

The Customer Service Representative (CSR) provides exceptional customer service to internal and external customers of Copart. Through a thorough understanding of Copart practices, the CSR offers ...

CFS

Customer Service Representative

Goodlettsville, TN · On-site

$18 - $20/hr

Customer Service Representative Goodlettsville, TN $18-$20 per hour Financial Services / Credit Operations About the Opportunity - Customer Service Representative A reputable organization is seeking ...

Circle K

Customer Service Representative

Hendersonville, TN · On-site

$15 - $20.25/hr

Customer Service Representative We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your ...

next page

Showing results 1-20

All JobsCustomer Service Rep JobsCustomer Service Rep Jobs in Springfield, TN

Customer Service Rep information

See Springfield, TN salary details

$9

$17

$25

How much do customer service rep jobs pay per hour?

As of Jul 2, 2026, the average hourly pay for customer service rep in Springfield, TN is $17.75, according to ZipRecruiter salary data. Most workers in this role earn between $14.52 and $19.76 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Service Representative, and why are they important?

To thrive as a Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, telephone systems, and email platforms is typically required. Patience, active listening, and a positive attitude help representatives build rapport and resolve customer concerns effectively. These skills and qualities are crucial for delivering excellent service, retaining customers, and supporting overall business reputation.

How can I make 2000 a week working from home?

A customer service representative can potentially earn $2,000 a week by working full-time, handling high call volumes, and gaining experience or specialized skills such as technical support or sales. Some roles offer commission or performance-based bonuses that can increase earnings. Achieving this income level often requires consistent effort, excellent communication skills, and possibly working overtime or multiple shifts.

What jobs pay 4000 a week without a degree?

Customer Service Representatives typically do not earn $4,000 a week without advanced experience or specialized skills. High-paying roles that can reach this level often involve sales, real estate, or skilled trades where commissions or bonuses significantly boost income. Some independent contractors or entrepreneurs in service-based industries may also achieve this level through their own efforts and client base.

What does a Customer Service Representative do?

A Customer Service Representative (CSR) assists customers by answering questions, resolving issues, and providing information about products or services. They communicate with customers via phone, email, chat, or in person to ensure satisfaction and handle complaints or returns. CSRs often work in call centers, retail stores, or offices, and play a key role in maintaining positive customer relationships.

What is the difference between Customer Service Rep vs Call Center Agent?

AspectCustomer Service RepCall Center Agent
Required CredentialsHigh school diploma or equivalent; customer service trainingHigh school diploma or equivalent; call handling training
Work EnvironmentOffice, retail, or remote; direct customer interactionCall centers; primarily phone-based interactions
Employer & Industry UsageRetail, telecom, banking, healthcareTelecom, tech support, insurance
Common Search & ComparisonCustomer Service Rep vs Call Center Agent

Both roles involve assisting customers, but Customer Service Reps often handle a broader range of issues across multiple channels, while Call Center Agents primarily focus on phone-based support. The skills and training are similar, making these roles closely related but distinct in their work environment and scope.

How to make 80000 a year working from home?

A customer service representative can earn $80,000 annually by gaining experience, developing specialized skills such as technical support or sales, and working for companies that offer higher pay or performance-based bonuses. Advancing to supervisory or specialized roles, obtaining relevant certifications, and working full-time or handling multiple clients can also increase income potential.

How does a Customer Service Rep typically handle high call volumes or challenging customer situations?

Customer Service Reps often encounter periods of high call volume and may handle upset or frustrated customers. To manage these situations effectively, reps rely on strong organizational skills, active listening, and empathy to address customer concerns while maintaining professionalism. Many companies also provide scripts, escalation protocols, and team support to help reps resolve issues efficiently. Collaborating with supervisors and other departments is common when a resolution requires additional expertise or authority.

What does a customer service rep do?

A customer service representative assists customers by answering questions, resolving issues, and providing information about products or services. They often communicate via phone, email, or chat and use tools like customer management software to track interactions. Strong communication skills and patience are essential for success in this role.
What are popular job titles related to Customer Service Rep jobs in Springfield, TN? For Customer Service Rep jobs in Springfield, TN, the most frequently searched job titles are:
What job categories do people searching Customer Service Rep jobs in Springfield, TN look for? The top searched job categories for Customer Service Rep jobs in Springfield, TN are:
What cities near Springfield, TN are hiring for Customer Service Rep jobs? Cities near Springfield, TN with the most Customer Service Rep job openings:
Customer Service Rep jobs near you
Infographic showing various Customer Service Rep job openings in Springfield, TN as of June 2026, with employment types broken down into 36% Full Time, 60% Part Time, 2% Temporary, and 2% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $36,923 per year, or $17.8 per hour.
Customer Service Representative | CSR

Customer Service Representative | CSR

MMC Group

Nashville, TN • On-site

$17/hr

Full-time

Posted 10 days ago

Job description

Remote Human Resources Customer Service Representative | HR CSR
Location: Remote, Nashville, TN Area
Work From Home Opportunity
Pay: Competitive Hourly Pay
Are you passionate about helping others and providing exceptional customer service? Join a team where your communication skills and problem-solving abilities make a difference every day.
We are seeking professional, customer-focused Human Resources Customer Service Representatives to support employees and former employees with Human Resources and Benefits inquiries. This is an excellent opportunity for individuals with recent call center experience who enjoy working in a fast-paced, customer-focused environment.
Location Requirement
This is a 100% remote position; however, candidates must reside within 25 miles or approximately a 45-minute commute of Nashville, Tennessee.
What You'll Do
As a Human Resources Customer Service Representative, you will:
  • Answer inbound calls from employees and former employees regarding Human Resources and Benefits.
  • Provide accurate information and resolve customer inquiries in a timely, courteous, and professional manner.
  • Document all customer interactions and transactions within company systems.
  • Research outstanding issues and follow through until complete resolution.
  • Respond to customer inquiries submitted through the online Contact Us feature.
  • Explain HR policies, procedures, and benefits in a clear and easy to understand manner.
  • Maintain confidentiality while handling sensitive employee information.
  • Escalate recurring or technical issues to leadership when appropriate.
  • Navigate multiple software applications while assisting customers.
  • Meet quality, productivity, attendance, and customer service expectations.
  • Participate in required meetings, coaching sessions, and ongoing training.
  • Support peak business periods as needed.

Training & Schedule
Paid Training
Monday through Friday, 8:30 AM to 5:30 PM
Regular Schedule
  • Your assigned schedule will be provided during the final week of training.
  • Candidates must be available to work any shift Monday through Friday between 8:00 AM and 6:00 PM.
  • Perfect attendance during training is required.

Qualifications
  • Must be at least 18 years of age.
  • High School Diploma or GED required.
  • Minimum of 6 months of recent call center and/or employee benefits experience within the past 1 to 2 years.
  • Excellent verbal and written communication skills.
  • Strong customer service and problem-solving abilities.
  • Ability to multitask in a fast-paced call center environment.
  • Strong computer skills with the ability to navigate multiple software applications simultaneously.
  • Ability to work independently while contributing to a collaborative team environment.
  • Strong attention to detail and commitment to maintaining confidentiality.

Remote Work Requirements
To be successful in this role, you must have:
  • A dedicated, quiet workspace that is secure, free from distractions, and inaccessible to others during working hours.
  • A home workspace that will successfully pass a Work From Home audit and virtual workspace inspection.
  • Reliable wired high speed internet service. Wi-Fi, mobile hotspots, and 5G internet services are not permitted while working.
  • Minimum internet requirements:
    • Download Speed: 25 Mbps or higher
    • Upload Speed: 10 Mbps or higher
    • Ping: 175 ms or less
  • Ability to provide a screenshot of your internet speed test showing the date, location, and results during the hiring process.
  • Ability to participate in a virtual workspace review, including providing a photo of your workspace and a recent headshot during onboarding.

Company Equipment Provided
Company equipment will be shipped prior to your start date and includes:
  • Laptop
  • Monitor
  • Keyboard
  • Mouse
  • Headset
  • Required cables

An onboarding specialist will schedule a setup session 2 to 3 days before your first day to ensure your equipment is installed and functioning properly.
An adult age 18 or older must be available to sign for the UPS delivery.
Why Join Our Team?
  • 100% Remote position
  • Company provided equipment
  • Paid training
  • Monday through Friday schedule
  • Weekends off
  • Professional and supportive team environment
  • Opportunity to build valuable Human Resources and Benefits experience
  • Career growth opportunities
  • Meaningful work helping employees navigate important HR and benefits questions

If you're ready to grow your customer service career from the comfort of your home, we'd love to hear from you. Apply today!
Please Note: This position is remote, but applicants must reside within 25 miles or approximately a 45 minute commute of Nashville, Tennessee, meet all home office and internet requirements, and successfully complete the required Work From Home audit and criminal background check before beginning employment.
Job Requirements
REMOTE HR & Benefits Customer Support Representative Needed Now!!!
Pay: $$$$17.00hr
Start Date: 08/31/2026
Training Schedule: Monday-Friday, 8:30 AM - 5:30 PM CST
Work Schedule: Monday-Friday, between 8:00 AM - 6:00 PM CST (final schedule provided before training ends)
REMOTE Location: Must reside in Nashville TN.
Responsibilities/Qualifications:
  • Respond to incoming calls and emails from employees and former employees
  • Resolve HR and benefits-related inquiries with professionalism and empathy
  • Track, log, and follow up on all transactions and cases
  • Notify Technical Analysts and Team Managers of recurring issues
  • Apply and explain HR and benefits policies and regulations
  • Maintain confidentiality and adhere to data privacy standards
  • Stay flexible to support peak volume periods and attend all required training sessions
  • Follow established procedures and work independently on routine tasks
  • 6 months of call center and/or benefits experience
  • High School Diploma or GED

Tech Requirements:
  • Internet speed: Minimum 25 Mbps download / 10 Mbps upload / Ping ≤ 175
  • Must be hardwired to router (no Wi-Fi or 5G setups)
  • Complete a speed test at Google Fiber Speed Test and submit a screenshot
  • Participate in a visual workspace inspection prior to starting

We Provide:
  • All necessary equipment: Laptop, monitor, headset, cables, mouse, and keyboard
  • Pre-start setup session with onboarding team
  • Supportive team environment and structured training
  • Opportunity to grow your skills in HR and benefits support

Apply