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Customer Service Rep Jobs in Springfield, TN (NOW HIRING)

QCHI

Customer Service Representative

Hendersonville, TN · On-site

$14/hr

The Customer Service Representative opportunity is a Full-Time position that has great potential for the right person! We are looking for a team player with a mature work ethic, integrity, achieving ...

QCHI

Customer Service Representative

Goodlettsville, TN · On-site

$14/hr

As a Customer Service Representative you will: * Complete cash transactions for our customers * Initiate customer loans * Contact customers about past due payments * Work rotating shifts and some ...

QCHI

Customer Service Representative

Springfield, TN · On-site

$13/hr

The Customer Service Representative opportunity is a Full time entry-level position that has great potential for the right person! We are looking for a team player with a mature work ethic, integrity ...

QCHI

Customer Service Representative

Hendersonville, TN · On-site

$15 - $20.25/hr

The Customer Service Representative opportunity is a Full-Time position that has great potential for the right person! We are looking for a team player with a mature work ethic, integrity, achieving ...

QCHI

Customer Service Representative

Springfield, TN · On-site

$15 - $20.50/hr

The Customer Service Representative opportunity is a Full time entry-level position that has great potential for the right person! We are looking for a team player with a mature work ethic, integrity ...

QCHI

Customer Service Representative

Goodlettsville, TN · On-site

$15 - $20.50/hr

As a Customer Service Representative you will: * Complete cash transactions for our customers * Initiate customer loans * Contact customers about past due payments * Work rotating shifts and some ...

Copart, Inc.

Customer Service Representative

Nashville, TN · On-site

$18 - $20.29/hr

The Customer Service Representative (CSR) provides exceptional customer service to internal and external customers of Copart. Through a thorough understanding of Copart practices, the CSR offers ...

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Customer Service Rep information

See Springfield, TN salary details

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$17

$25

How much do customer service rep jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for customer service rep in Springfield, TN is $17.75, according to ZipRecruiter salary data. Most workers in this role earn between $14.52 and $19.76 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer service rep, and why are they important?

To thrive as a Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, telephone systems, and email platforms is typically required. Patience, active listening, and a positive attitude help representatives build rapport and resolve customer concerns effectively. These skills and qualities are crucial for delivering excellent service, retaining customers, and supporting overall business reputation.

What does a customer service rep do?

A Customer Service Representative (CSR) assists customers by answering questions, resolving issues, and providing information about products or services. They communicate with customers via phone, email, chat, or in person to ensure satisfaction and handle complaints or returns. CSRs often work in call centers, retail stores, or offices, and play a key role in maintaining positive customer relationships.

What is the difference between Customer Service Rep vs Call Center Agent?

AspectCustomer Service RepCall Center Agent
Required CredentialsHigh school diploma or equivalent; customer service trainingHigh school diploma or equivalent; call handling training
Work EnvironmentOffice, retail, or remote; direct customer interactionCall centers; primarily phone-based interactions
Employer & Industry UsageRetail, telecom, banking, healthcareTelecom, tech support, insurance
Common Search & ComparisonCustomer Service Rep vs Call Center Agent

Both roles involve assisting customers, but Customer Service Reps often handle a broader range of issues across multiple channels, while Call Center Agents primarily focus on phone-based support. The skills and training are similar, making these roles closely related but distinct in their work environment and scope.

What is the job of a customer service representative?

A customer service representative assists customers by answering questions, resolving issues, and providing information about products or services. They often communicate via phone, email, or chat and need good communication and problem-solving skills to ensure customer satisfaction.

How does a customer service rep typically handle high call volumes or challenging customer situations?

Customer Service Reps often encounter periods of high call volume and may handle upset or frustrated customers. To manage these situations effectively, reps rely on strong organizational skills, active listening, and empathy to address customer concerns while maintaining professionalism. Many companies also provide scripts, escalation protocols, and team support to help reps resolve issues efficiently. Collaborating with supervisors and other departments is common when a resolution requires additional expertise or authority.
What are popular job titles related to Customer Service Rep jobs in Springfield, TN? For Customer Service Rep jobs in Springfield, TN, the most frequently searched job titles are:
What job categories do people searching Customer Service Rep jobs in Springfield, TN look for? The top searched job categories for Customer Service Rep jobs in Springfield, TN are:
What cities near Springfield, TN are hiring for Customer Service Rep jobs? Cities near Springfield, TN with the most Customer Service Rep job openings:
Customer Service Rep jobs near you
Infographic showing various Customer Service Rep job openings in Springfield, TN as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $36,923 per year, or $17.8 per hour.

Customer Service Representative

Associated Packaging, Inc.

Gallatin, TN • On-site

$15 - $20.50/hr

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 21 days ago

Job description

Customer Service Representative (CSR)

Associated Packaging is looking for amazing and talented people like you! Join our team today and become part of one of the fastest growing companies and industries in the country. Employees of Associated Packaging, Inc. enjoy an energetic and people-first company culture. We are excited to offer a premium benefits package including PTO, Employee Assistance Programs, 401k matching, Health Insurance, Medical Insurance, Dental Insurance, Vision Insurance, and much more.

As a Customer Service Representative (CSR), you are a key member of one of the nation's fastest growing companies. Rather than working in a call-center environment, here the CSR will form tactical business relationships with specific sales partners and customers to ensure that the needs of both are met in a timely and efficient manner. The CSR serves as a liaison to provide product information, solutions, and excellent customer service. With a focus on accuracy and efficiency, the CSR plays a vital role in maintaining the standards that have made Associated Packaging, Inc. an industry leader for many years.

The Customer Service Representative (CSR) will act as a liaison and provide product information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The CSR will resolve customer issues in a timely manner and provide exceptional customer service to all clients.

Responsibilities:

  • Answer customers' questions about products, prices, and availability.
  • Process customer invoices, bills of lading, and purchase orders relative to material and machinery.
  • Follow-up with customers and vendors regarding order confirmations, ship dates, and pricing.
  • Process invoices through customer portals and websites as they require
  • Obtain vendor quotes and communicate pricing to customers and salespeople.
  • Process vendor payables.
  • Research and resolve billing issues.
  • Confirm freight rates and invoicing with freight carriers.
  • Assist sales team in researching and resolving customer needs.
  • Participate in physical inventory and cycle counts of materials and parts.
  • Review purchasing reports and place stock orders accordingly.
  • Coordinate with vendors and customers to resolve problems on damaged items.
  • Verify outbound orders.
  • Monitor market conditions, product innovations, and competitors' products, prices, and sales.
  • Special projects as assigned.

Qualifications & Required Competencies:

  • Bachelor's Degree preferred
  • High School Diploma (or GED or High School Equivalence Certificate) required.
  • Knowledgeable of Microsoft Office products (Word, Excel, Outlook)
  • Understanding the implications of new information for both current and future problem-solving and decision-making.
  • Excellent written and verbal communication skills
  • Organized, multi-task, high-paced, team player.

Why work at Associated Packaging, Inc.?

Longevity - Associated Packaging, Inc. has been providing packaging solutions for companies since 1977.

Stability - Even during times of recession and economic uncertainty, Associated Packaging, Inc. has remained financially strong and experienced tremendous growth.

Customer Service - We focus on partnering with our customers to find and maintain the best solution possible for their packaging needs. Our customers consider us problem solvers and profit enhancers.

Our People - At Associated Packaging, Inc., people are our greatest asset. We value each employee and know that great success comes from a great team.

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