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Customer Service Rep Jobs in Jackson, TN (NOW HIRING)

McNail Insurance Agency, Inc.

Be Seen First

Customer Service Representative

Milan, TN · On-site

$14 - $16/hr

Customer Service Representative McNail Insurance Agency, Inc. is seeking a dependable and customer-focused Customer Service Representative to join our team in Milan, TN . This is a full-time, in ...

McNail Insurance Agency, Inc.

Be Seen First

Customer Service Representative

Jackson, TN · On-site

$14 - $16/hr

Customer Service Representative McNail Insurance Agency, Inc. is seeking a dependable and customer-focused Customer Service Representative to join our team in Milan, TN . This is a full-time, in ...

McNail Insurance Agency, Inc.

Be Seen First

Customer Service Representative

Milan, TN · On-site

$14 - $16/hr

Customer Service Representative McNail Insurance Agency, Inc. is seeking a dependable and customer-focused Customer Service Representative to join our team in Milan, TN . This is a full-time, in ...

McNail Insurance Agency, Inc.

Be Seen First

Customer Service Representative

Bells, TN · On-site

$14 - $16/hr

Customer Service Representative McNail Insurance Agency, Inc. is seeking a dependable and customer-focused Customer Service Representative to join our team in Milan, TN . This is a full-time, in ...

U-Haul

Customer Service Representative

Jackson, TN · On-site

$15.25 - $20.75/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

U-Haul

Customer Service Representative

Jackson, TN · On-site

$15.25 - $20.75/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

U-Haul

Customer Service Representative

Jackson, TN · On-site

$15.25 - $20.75/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

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All JobsCustomer Service Rep JobsCustomer Service Rep Jobs in Jackson, TN

Customer Service Rep information

See Jackson, TN salary details

$8

$15

$22

How much do customer service rep jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for customer service rep in Jackson, TN is $15.74, according to ZipRecruiter salary data. Most workers in this role earn between $12.88 and $17.50 per hour, depending on experience, location, and employer.

What does a customer service rep do?

A Customer Service Representative (CSR) assists customers by answering questions, resolving issues, and providing information about products or services. They communicate with customers via phone, email, chat, or in person to ensure satisfaction and handle complaints or returns. CSRs often work in call centers, retail stores, or offices, and play a key role in maintaining positive customer relationships.

What are the key skills and qualifications needed to thrive as a customer service rep, and why are they important?

To thrive as a Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, telephone systems, and email platforms is typically required. Patience, active listening, and a positive attitude help representatives build rapport and resolve customer concerns effectively. These skills and qualities are crucial for delivering excellent service, retaining customers, and supporting overall business reputation.

How does a customer service rep typically handle high call volumes or challenging customer situations?

Customer Service Reps often encounter periods of high call volume and may handle upset or frustrated customers. To manage these situations effectively, reps rely on strong organizational skills, active listening, and empathy to address customer concerns while maintaining professionalism. Many companies also provide scripts, escalation protocols, and team support to help reps resolve issues efficiently. Collaborating with supervisors and other departments is common when a resolution requires additional expertise or authority.

What is the difference between Customer Service Rep vs Call Center Agent?

AspectCustomer Service RepCall Center Agent
Required CredentialsHigh school diploma or equivalent; customer service trainingHigh school diploma or equivalent; call handling training
Work EnvironmentOffice, retail, or remote; direct customer interactionCall centers; primarily phone-based interactions
Employer & Industry UsageRetail, telecom, banking, healthcareTelecom, tech support, insurance
Common Search & ComparisonCustomer Service Rep vs Call Center Agent

Both roles involve assisting customers, but Customer Service Reps often handle a broader range of issues across multiple channels, while Call Center Agents primarily focus on phone-based support. The skills and training are similar, making these roles closely related but distinct in their work environment and scope.

What are the most commonly searched types of Customer Service Rep jobs in Jackson, TN?

The most popular types of Customer Service Rep jobs in Jackson, TN are:

What are popular job titles related to Customer Service Rep jobs in Jackson, TN?

For Customer Service Rep jobs in Jackson, TN, the most frequently searched job titles are:

What job categories do people searching Customer Service Rep jobs in Jackson, TN look for?

The top searched job categories for Customer Service Rep jobs in Jackson, TN are:

What cities near Jackson, TN are hiring for Customer Service Rep jobs?

Cities near Jackson, TN with the most Customer Service Rep job openings:

Customer Service Rep jobs near you
Infographic showing various Customer Service Rep job openings in Jackson, TN as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 20% Part Time, and 4% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $37,100 per year, or $17.8 per hour.

Customer Service Representative

McNail Insurance Agency, Inc.

Milan, TN • On-site

$14 - $16/hr

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Customer Service Representative

McNail Insurance Agency, Inc. is seeking a dependable and customer-focused Customer Service Representative to join our team in Milan, TN. This is a full-time, in-office position for someone who enjoys helping customers, communicating professionally, and building a career in the insurance industry.

Pay

  • $14–$16 per hour
  • Full-time, in-office position

Responsibilities

  • Assist customers with questions and general service needs
  • Answer phone calls and respond to customer inquiries
  • Provide professional and friendly customer service
  • Maintain accurate customer information and documentation
  • Assist with insurance-related administrative tasks
  • Learn company procedures, products, and insurance services
  • Help ensure customers receive timely and accurate assistance

Requirements

  • Minimum 1 year of in-office, non-retail customer service experience
  • Strong communication and interpersonal skills
  • Professional, dependable, and customer-focused
  • Comfortable working in an office environment
  • Ability to pass a criminal background check
  • Willingness to obtain an insurance license if hired
  • Strong attention to detail and ability to learn new information
  • Insurance license preferred, but not required

Schedule

  • Full-time
  • Monday–Friday
  • In-office in Milan, TN

Why Join McNail Insurance Agency, Inc.?

This is a great opportunity for an experienced customer service professional to build a career in the insurance industry. Insurance experience or an active license is a plus, but we are willing to train the right candidate who is motivated to obtain their insurance license.

Apply today to join McNail Insurance Agency, Inc. as a Customer Service Representative!