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Customer Service Rep Jobs in Jackson, TN (NOW HIRING)

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Customer Service Rep information

See Jackson, TN salary details

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How much do customer service rep jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for customer service rep in Jackson, TN is $15.74, according to ZipRecruiter salary data. Most workers in this role earn between $12.88 and $17.50 per hour, depending on experience, location, and employer.

What does a customer service rep do?

A Customer Service Representative (CSR) assists customers by answering questions, resolving issues, and providing information about products or services. They communicate with customers via phone, email, chat, or in person to ensure satisfaction and handle complaints or returns. CSRs often work in call centers, retail stores, or offices, and play a key role in maintaining positive customer relationships.

What are the key skills and qualifications needed to thrive as a customer service rep, and why are they important?

To thrive as a Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, telephone systems, and email platforms is typically required. Patience, active listening, and a positive attitude help representatives build rapport and resolve customer concerns effectively. These skills and qualities are crucial for delivering excellent service, retaining customers, and supporting overall business reputation.

How does a customer service rep typically handle high call volumes or challenging customer situations?

Customer Service Reps often encounter periods of high call volume and may handle upset or frustrated customers. To manage these situations effectively, reps rely on strong organizational skills, active listening, and empathy to address customer concerns while maintaining professionalism. Many companies also provide scripts, escalation protocols, and team support to help reps resolve issues efficiently. Collaborating with supervisors and other departments is common when a resolution requires additional expertise or authority.

What is the difference between Customer Service Rep vs Call Center Agent?

AspectCustomer Service RepCall Center Agent
Required CredentialsHigh school diploma or equivalent; customer service trainingHigh school diploma or equivalent; call handling training
Work EnvironmentOffice, retail, or remote; direct customer interactionCall centers; primarily phone-based interactions
Employer & Industry UsageRetail, telecom, banking, healthcareTelecom, tech support, insurance
Common Search & ComparisonCustomer Service Rep vs Call Center Agent

Both roles involve assisting customers, but Customer Service Reps often handle a broader range of issues across multiple channels, while Call Center Agents primarily focus on phone-based support. The skills and training are similar, making these roles closely related but distinct in their work environment and scope.

What are the most commonly searched types of Customer Service Rep jobs in Jackson, TN?

The most popular types of Customer Service Rep jobs in Jackson, TN are:

What are popular job titles related to Customer Service Rep jobs in Jackson, TN?

For Customer Service Rep jobs in Jackson, TN, the most frequently searched job titles are:

What cities near Jackson, TN are hiring for Customer Service Rep jobs?

Cities near Jackson, TN with the most Customer Service Rep job openings:

Infographic showing various Customer Service Rep job openings in Jackson, TN as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 20% Part Time, and 4% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $37,100 per year, or $17.8 per hour.

Customer Service Representative (6188) - Lexington, TN

Domino's Franchise

Lexington, TN • On-site

$12.25 - $16.75/hr

Full-time, Part-time

Re-posted 17 days ago


Domino's rating

4.8

Company rating: 4.8 out of 10

Based on 1,940 frontline employees who took The Breakroom Quiz

20th of 24 rated food delivery companies


Job description

Company Description

Being the best pizza delivery company in the world requires exceptional team members working together. At Domino's Pizza, our people come first!  

Domino’s is growing and we are looking to add Customer Service Representatives to our team! 

Job Description

IMMEDIATE HIRE! Short or Long shifts - YOUR CHOICE!  

Flexible Scheduling! Part time and Full-time hours available – Work the shifts that work for you!  

JOB REQUIREMENTS:  

Must be 16 years of age or older. Must be able to pass a background check. Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator). Must be able to make correct monetary change. Verbal, writing, and telephone skills to take and process orders. The ability to follow directives, perform repetitive tasks, work alone and well with others, work well under stress, meet strict quality control standards, provide excellent customer service, analyze and compile data, make good judgements and decisions. 

WORK CONDITIONS 

Exposure to: 

  • Varying and sometimes adverse weather conditions when removing trash and performing other outside tasks 

  • Sudden changes in temperature in work area and while outside - In-store temperatures range from 36 degrees in cooler to 90 degrees and above in some work areas 

  • Fumes from food odors 

  • Exposure to cornmeal dust 

  • Compact work areas including walk-in cooler 

  • Hot surfaces/tools including oven reaching 500 degrees or higher 

  • Sharp edges and moving mechanical parts 

PHYSICAL DUTIES & REQUIREMENTS 

Including but not limited to:  

Lifting 

Bulk product deliveries are made twice a week or more and are unloaded by the team member using a hand truck. Deliveries may include cases of ingredients and supplies weighing up to 50 pounds with dimensions of up to 3' x 1.5'. Cases are usually lifted from floor and stacked onto shelves up to 72" high. 

Climbing 

Team members must infrequently navigate stairs or climb a ladder to change prices on signs, wash walls, and perform maintenance.  

Stooping/Bending 

Forward bending at the waist is necessary at the pizza assembly station. Toe room is present, but workers are unable to flex their knees while standing at this station. Duration of this position is approximately 30 - 45 seconds at one time, repeated continuously during the day. Forward bending is also present at the front counter and when stocking ingredients. Crouching and bending peformed occasionally to stock shelves and clean low areas. 

Reaching  

Reaching is performed continuously; up, down and forward. Workers reach above 72" occasionally to turn on/off oven controls, change prices on sign, and lift and lower objects to and from shelves. Workers reaching down to perform such tasks as scooping cornmeal from a plastic barrel, or washing dishes. Workers reach forward when obtaining topping ingredients, cleaning work surfaces, or answering phones. 

Hand Tasks 

Eye-hand coordination is essential. Use of hands is continuous during the day. Frequent activities require use of one or both hands. Shaping pizza dough requires frequent and forceful use of forearms and wrists. Workers must manipulate a pizza peel when removing pizza from the oven, and when using the rolling cutter. Frequent and/or forceful pinching is required in the assembly of cardboard pizza boxes. Team Members must be able to grasp cans, the pizza cutter and pizza peel, and pizza boxes.  

Sensing 

Talking and hearing on telephone. Depth perception as well as Near and mid-range vision required for most in-store tasks. Ability to differentiate between hot and cold surfaces. Far and night vision required for driving 

What makes driving for Domino's different than our competition? 

OPPORTUNITY! Our Customer Service Representatives have the opportunity to work a schedule that works with their lives with flexible full-time and part-time shifts. Domino’s also offers a variety of promotional opportunities such as Shift Lead, Assistant Manager, General Manager and beyond! In fact, 90% of Domino's franchise owners started out as delivery drivers for Domino's!  

DIVERSITY 

Our mission is to recognize, appreciate, value and utilize the unique talents and contributions of all individuals. To create an environment where all team members, because of their differences, can reach their highest potential 

Ready to join our team? Submit your application today! 

Additional Information

This job posting is for a position in a store owned and operated by an independent franchisee, not Domino’s Pizza LLC, Domino’s Pizza Franchising LLC, or Domino’s Pizza, Inc. (“Domino’s Corporate”). This means, among other things, that the independent franchisee is alone responsible for and will independently make all decisions concerning employment matters for the store, including those relating to hiring, firing, discipline, supervision, compensation and benefits, staffing, and scheduling. Domino’s will not receive a copy of any application you submit for this job posting and will not have any control over whether you receive an interview and/or are ultimately hired. Further, Domino’s does not control and is not responsible for the employment policies and practices of independent franchisees. If you are hired for this job posting, the independent franchisee will be your only employer, and you will not be an employee of Domino’s.


What Domino's employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom


Domino's logo

About Domino's

Sourced by ZipRecruiter

Since 1960, we've grown from just one store to become the #1 pizza company in the world. To get there and continue to go above and beyond, it takes persistent passion, incredible vision, and bold thinking. It takes every one of our employees feeling like they have pizza sauce running through their veins. What's life like at Domino's Whatever your role at Domino’s, you’ll find life here is exciting, enormously fun, and always asks you to think on your feet. If you bring your passion, drive, and a purpose to perform, there are real growth opportunities across the brand. Many people find that what starts as a day job becomes a fulfilling career, surrounded by amazing people who make sure each new day tops the last. That’s what we mean by the power of possible. We are made better together In a Domino’s corporate job, our leaders work hard to create a level playing field where corporate team members can succeed, innovate, and above all, feel like they belong. See how different backgrounds make us better, and how your unique talents could power what’s possible in a Domino’s corporate career.

Industry

Food and beverage stores, real estate and food services and drinking places

Company size

10,000+ Employees

Headquarters location

Ann Arbor, MI, US