ZipRecruiter

Log In

1

Customer Service Rep Jobs in Montclair, CA (NOW HIRING)

Helpmates

Be Seen First

Customer Service Representative

Irvine, CA · On-site

$23 - $24/hr

Customer Service Representative - SAP Order Management -- Urgently hiring in Irvine, CA! Job Title: Customer Service Representative Pay: $23.00-$24.00 per hour Hours: 8:00 am - 5:00 pm (Monday-Friday ...

dbi

Customer Service Representative

Brea, CA

$16.50 - $22.50/hr

The Customer Service Representative (CSR) is responsible for interacting with all customers, maintaining a friendly, positive, authentic, empathetic, and professional approach, to deliver a ...

next page

Showing results 1-20

All JobsCustomer Service Rep JobsCustomer Service Rep Jobs in Montclair, CA

Customer Service Rep information

See Montclair, CA salary details

$9

$18

$27

How much do customer service rep jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for customer service rep in Montclair, CA is $18.98, according to ZipRecruiter salary data. Most workers in this role earn between $15.53 and $21.11 per hour, depending on experience, location, and employer.

What does a customer service rep do?

A Customer Service Representative (CSR) assists customers by answering questions, resolving issues, and providing information about products or services. They communicate with customers via phone, email, chat, or in person to ensure satisfaction and handle complaints or returns. CSRs often work in call centers, retail stores, or offices, and play a key role in maintaining positive customer relationships.

What are the key skills and qualifications needed to thrive as a customer service rep, and why are they important?

To thrive as a Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, telephone systems, and email platforms is typically required. Patience, active listening, and a positive attitude help representatives build rapport and resolve customer concerns effectively. These skills and qualities are crucial for delivering excellent service, retaining customers, and supporting overall business reputation.

How does a customer service rep typically handle high call volumes or challenging customer situations?

Customer Service Reps often encounter periods of high call volume and may handle upset or frustrated customers. To manage these situations effectively, reps rely on strong organizational skills, active listening, and empathy to address customer concerns while maintaining professionalism. Many companies also provide scripts, escalation protocols, and team support to help reps resolve issues efficiently. Collaborating with supervisors and other departments is common when a resolution requires additional expertise or authority.

What is the difference between Customer Service Rep vs Call Center Agent?

AspectCustomer Service RepCall Center Agent
Required CredentialsHigh school diploma or equivalent; customer service trainingHigh school diploma or equivalent; call handling training
Work EnvironmentOffice, retail, or remote; direct customer interactionCall centers; primarily phone-based interactions
Employer & Industry UsageRetail, telecom, banking, healthcareTelecom, tech support, insurance
Common Search & ComparisonCustomer Service Rep vs Call Center Agent

Both roles involve assisting customers, but Customer Service Reps often handle a broader range of issues across multiple channels, while Call Center Agents primarily focus on phone-based support. The skills and training are similar, making these roles closely related but distinct in their work environment and scope.

What are popular job titles related to Customer Service Rep jobs in Montclair, CA?

For Customer Service Rep jobs in Montclair, CA, the most frequently searched job titles are:

What job categories do people searching Customer Service Rep jobs in Montclair, CA look for?

The top searched job categories for Customer Service Rep jobs in Montclair, CA are:

What cities near Montclair, CA are hiring for Customer Service Rep jobs?

Cities near Montclair, CA with the most Customer Service Rep job openings:

Customer Service Rep jobs near you
Infographic showing various Customer Service Rep job openings in Montclair, CA as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $39,476 per year, or $19 per hour.

CSR -- Customer Service Representative

Kitsch LLC

Los Angeles, CA • Remote

$16.50 - $22.25/hr

Full-time

Posted 22 days ago

Job description

About Kitsch

Kitsch is a certified female and minority-owned global beauty brand. Our products are in 32,000+ retailers across 92 countries. We make essentials that make you feel exceptional — and that starts with how we treat our customers.

The Role

We're looking for a Customer Service Representative to join our growing Customer Support Team. You'll respond to customer service tickets, help customers with order-related requests using our Shopify connected apps, and share personalized product info tailored to each customer's beauty needs.

What You'll Do
  • Respond to customer service tickets via email, chat, and phone in a timely and efficient manner.
  • Troubleshoot and resolve complex customer issues like shipping delays, product defects, missing packages, and payment problems.
  • Escalate unresolved issues to the right department and follow up until they're resolved.
  • Work closely with other Customer Service Representatives to solve customer needs.
  • Maintain in-depth knowledge of our product offerings, promotions, and policies.
  • Recommend products based on what each customer actually needs.
  • In your application, let us know if you have experience in social media community management, and share a list of the customer service and order management software you've used professionally.
What You Bring
  • 2-3 years of experience in customer service.
  • A track record of solving complex customer issues.
  • Experience with customer service software and tools.
  • A high school diploma or equivalent (a college degree is a plus).
  • Background in beauty or retail is a plus.
  • Experience with Shopify tools or ecommerce is a plus.
  • Empathy, strong communication skills, and a knack for problem-solving.

Full-time, remote (Philippines)

Powered by JazzHR

zyfJTJTkvX