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Customer Service Rep Jobs in Modesto, CA (NOW HIRING)

Mechanics Bank

Customer Service Representative

Turlock, CA · On-site

$20 - $25/hr

Mechanics Bank is looking for a full time Customer Service Representative for the Turlock, CA Branch. Under general supervision, but in line with established policies and procedures, performs basic ...

Mechanics Bank

Customer Service Representative

Modesto, CA · On-site

$16.75 - $22.75/hr

Mechanics Bank is currently searching for a Customer Service Representative to join our team. Here at Mechanics Bank, we value connection, partnership, long term relationships and working together in ...

Mechanics Bank

Customer Service Representative

Turlock, CA · On-site

$20 - $25/hr

Mechanics Bank is looking for a full time Customer Service Representative for the Turlock, CA Branch. Under general supervision, but in line with established policies and procedures, performs basic ...

Galleher

Customer Service Representative

Tracy, CA · On-site

$19 - $22/hr

We are currently seeking a Customer Service Representative to join our team! As the first point of contact for customers, this role is key in providing outstanding service and technical support. You ...

Galleher

Customer Service Representative

Tracy, CA · On-site

$19 - $22/hr

We are currently seeking a Customer Service Representative to join our team! As the first point of contact for customers, this role is key in providing outstanding service and technical support. You ...

Lincare Holdings

Customer Service Rep

Modesto, CA · On-site

$16.90 - $23/hr

Customer Service Representative Offering $16.90 to $23 per hour This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and ...

Ferrotec Usa

Customer Service Representative

Livermore, CA · On-site

$18 - $24.50/hr

Participates with other customer service representatives to audit order entry in compliance with J-Sox requirements. * Coordinates with other functions as necessary to ensure that customers receive ...

dbi

Alterations Customer Service Representative

Modesto, CA · On-site

$17 - $23/hr

The Alterations Customer Service Representative (CSR) is a critical role for the successful operation of the Alterations department and completing tasks that contribute to providing superior customer ...

dbi

Alterations Customer Service Representative

Modesto, CA · On-site

$17 - $23/hr

The Alterations Customer Service Representative (CSR) is a critical role for the successful operation of the Alterations department and completing tasks that contribute to providing superior customer ...

Lincare

Customer Service Rep

Modesto, CA · On-site

$16.90 - $23/hr

Assesses customer need for additional products/services * Assesses customer compliance with physician orders * Answers questions and provides customer education regarding products/services

Lincare Holdings, Inc.

Customer Service Rep

Modesto, CA · On-site

$16.90 - $23/hr

Assesses customer need for additional products/services * Assesses customer compliance with physician orders * Answers questions and provides customer education regarding products/services

Americold

Customer Service Representative

Turlock, CA · On-site

$22/hr

What You'll Do You will respond to customer inquiries and complaints regarding work orders, shipments, and inventory counts while ensuring prompt and efficient service. You will act as a liaison ...

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Customer Service Rep information

See Modesto, CA salary details

$10

$19

$28

How much do customer service rep jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for customer service rep in Modesto, CA is $19.83, according to ZipRecruiter salary data. Most workers in this role earn between $16.25 and $22.07 per hour, depending on experience, location, and employer.

What does a customer service rep do?

A Customer Service Representative (CSR) assists customers by answering questions, resolving issues, and providing information about products or services. They communicate with customers via phone, email, chat, or in person to ensure satisfaction and handle complaints or returns. CSRs often work in call centers, retail stores, or offices, and play a key role in maintaining positive customer relationships.

What are the key skills and qualifications needed to thrive as a customer service rep, and why are they important?

To thrive as a Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, telephone systems, and email platforms is typically required. Patience, active listening, and a positive attitude help representatives build rapport and resolve customer concerns effectively. These skills and qualities are crucial for delivering excellent service, retaining customers, and supporting overall business reputation.

How does a customer service rep typically handle high call volumes or challenging customer situations?

Customer Service Reps often encounter periods of high call volume and may handle upset or frustrated customers. To manage these situations effectively, reps rely on strong organizational skills, active listening, and empathy to address customer concerns while maintaining professionalism. Many companies also provide scripts, escalation protocols, and team support to help reps resolve issues efficiently. Collaborating with supervisors and other departments is common when a resolution requires additional expertise or authority.

What is the difference between Customer Service Rep vs Call Center Agent?

AspectCustomer Service RepCall Center Agent
Required CredentialsHigh school diploma or equivalent; customer service trainingHigh school diploma or equivalent; call handling training
Work EnvironmentOffice, retail, or remote; direct customer interactionCall centers; primarily phone-based interactions
Employer & Industry UsageRetail, telecom, banking, healthcareTelecom, tech support, insurance
Common Search & ComparisonCustomer Service Rep vs Call Center Agent

Both roles involve assisting customers, but Customer Service Reps often handle a broader range of issues across multiple channels, while Call Center Agents primarily focus on phone-based support. The skills and training are similar, making these roles closely related but distinct in their work environment and scope.

What are the most commonly searched types of Customer Service Rep jobs in Modesto, CA?

The most popular types of Customer Service Rep jobs in Modesto, CA are:

What are popular job titles related to Customer Service Rep jobs in Modesto, CA?

For Customer Service Rep jobs in Modesto, CA, the most frequently searched job titles are:

What job categories do people searching Customer Service Rep jobs in Modesto, CA look for?

The top searched job categories for Customer Service Rep jobs in Modesto, CA are:

What cities near Modesto, CA are hiring for Customer Service Rep jobs?

Cities near Modesto, CA with the most Customer Service Rep job openings:

Customer Service Rep jobs near you
Infographic showing various Customer Service Rep job openings in Modesto, CA as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 24% Part Time, and 2% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $41,248 per year, or $19.8 per hour.

Customer Service Representative

Mechanics Bank

Turlock, CA • On-site

$20 - $25/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 8 days ago

Mechanics Bank rating

5.9

Company rating: 5.9 out of 10

Based on 16 frontline employees who took The Breakroom Quiz

160th of 174 rated banks

Job description

Mechanics Bank is looking for a full time Customer Service Representative for the Turlock, CA Branch.
Under general supervision, but in line with established policies and procedures, performs basic to moderately complex banking transactions. Delivers a high level of service by accurately processing transactions, resolving inquiries, and performing account maintenance. Actively assists customers, pays close attention to detail, and offers referrals for additional products and services. Responsible for the operational quality and accuracy of their work, including cash balancing processes. Follows all related policies and procedures and compliance with all banking regulations.
What you will do:
Transaction Processing
  • Performs routine teller transactions and works directly with clients. Accepts, verifies, and processes basic to more complex customer transactions according to established procedures and security guidelines. Transactions include deposits, withdrawals, check cashing, payments, transfers, and transactions received through the mail or the night drop.
  • Works quickly to service customers waiting in line but maintains close attention to detail and complies with all policies, procedures and regulatory guidelines.
  • Assists customers with account reconcilement, copies of statements and checks, orders checks, account closures, address changes, stop payments, debit card maintenance, and safe deposit box entrances.
  • Assists at other branches as needed.

Customer Services & Sales
  • Provides exemplary customer service both in person and over the phone. Represents the Bank to the customer both in conduct and attire in a courteous and professional manner. Responds to inquiries accurately, promptly, and efficiently.
  • Identifies additional customer needs and make recommendations through proactive conversations with customers. Defines features and benefits or products and services, as well as providing customers with information on rates, services charges, fees, and restrictions and other related information.
  • Educates customers on banking technology, such as mobile and online banking.

Cash Handling & Security
  • Responsible for maintaining and balancing a cash supply for transactions performed. Adheres to all cash handling policies and procedures and balances cash at the end of each shift.
  • Reviews customer transactions for red flags and fraudulent items. Maintains an awareness of criminal scams used against banking customers. Refers customers to Branch Management and the proper departments for issues that cannot be resolved at the teller line.
  • Assists in the opening and closing of the branch, following established security procedures.

Administrative & Compliance Tasks
  • Gathers data and processes various reports and forms (e.g., Currency Transaction Reports, Reg CC, holds, overdraft, etc.) to ensure compliance with Bank policies and procedures, Bank Secrecy Act/Anti-Money Laundering and regulatory compliance programs.
  • As requested, assists with branch audit functions.
  • Completes required compliance by assigned due dates.
  • Travel 0-10%.

Who you are:
  • High School Diploma or GED required.
  • 1 Year minimum Customer Service Experience required.
  • 1 year minimum Cash Handling Experience in Customer Facing Role required.
  • 1 year minimum Experience in a Banking Environment with Basic Knowledge of Bank Deposit Products and Services preferred.
  • Excellent interpersonal skills, attention to detail, and customer service.
  • Ability to work independently and collaborate effectively as a team member.
  • Ability to make decisions using information available.
  • Basic knowledge of Bank deposit products and services.
  • Ability to understand customer loan requests and make appropriate referrals.
  • Ability to understand customer requests for additional services and make appropriate referrals.
  • Ability to make customers aware of additional products and services and make appropriate referrals.
  • Knowledge of applicable Bank policies and procedure.

ADA Requirements:
  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
  • The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • While performing the duties of this job, the employee is regularly required to sit and talk or hear, and use hands to finger, handle, or feel objects, tools, or controls.
  • The employee is occasionally required to stand; walk; reach with hands and arms; and stoop, kneel, crouch, or crawl.
  • The employee must occasionally lift and/or move up to 10 pounds.
  • Specific vision abilities required by this job include close vision.
  • The noise level in the work environment is usually moderate.

#LI-AS1
Pay Range: $20.00 - $25.00 hourly
Eligible for Retail Incentive Plan
Our comprehensive employee benefits program is designed for you to live your best life at work, home, and everywhere in between. Employees working 25 hours or more per week are eligible for health benefits effective the first day of the month following or coinciding with their date of hire.
Benefits package includes[1]:
  • Medical, prescription, dental, and vision coverage for employees and their eligible family members
  • Employer paid Employee Assistance Program, Life Insurance, AD&D, and Disability benefits
  • Health Savings Account with employer contribution
  • Healthcare and Dependent Care Flexible Spending Accounts and Commuter/Parking Benefit
  • 401(k) and Roth 401(k) with company contribution
  • 529 Education Savings plan, Tuition Reimbursement Program and Student Loan Assistance Program
  • Supplemental Health plans, Voluntary Legal and Identity Theft Services
  • 11 paid holidays, paid Sick days (accrual of one hour for every 30 hours worked), up to 25 paid vacation days, and 16 hours of paid volunteer time throughout the calendar year
  • Free personal checking and savings account; Discounted rates on primary residence loan with $0 origination fees (restrictions apply)

Final compensation package will be determined by the work experience, education, and/or skill level of the applicant along with internal equity and alignment with geographic market data.
  • Mechanics Bank is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, religion, national origin, age, genetic information, veteran status, or on the basis of disability, gender identity, sexual orientation or other bases prohibited by applicable law.
  • Please view Equal Employment Opportunity Posters provided by OFCCP here.
  • To learn more about Mechanics Bank's California privacy and security policies, including your right to a Notice At Collection as a California Resident, please visit
    California Privacy Policy for Prospective Employees | Mechanics Bank

[1] The benefits listed in this job posting reflect the Bank's most reasonable and genuinely expected benefits offered for this position.

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