Customer Service Project Manager Jobs in Markham, ON

At CAA Club Group, we are passionate about keeping our Memberssafe - whether they are on the road, at home, or travelling abroad.As atrusted Member-based organization, we provide products and services that are essential to Members' safety and peace of mind. With over 2.6 million Members across Ontario and Manitoba, we advocate on issues such road safety and infrastructure, the environment, seniors' mobility, and consumer protection. Associates share in each other's successes, drive change and support each other while cultivating a great working environment to deliver on what is best for our Members. CAA SCO Systems & Services Inc. is a member of the CAA Club Group of Companies. 

Are you ready to join an award-winning, purpose-driven culture? Welcome to the CAA Club Group of Companies (CCG), where purpose leads to passion! 

At CCG, we are committed to delivering an exceptional Associate experience. We offer: 
Work-life harmony with access to an award-winning holistic wellness program, 
Continuous learning through our robust corporate curriculum and education reimbursement program, 
Incredible rewards, travel incentives, and product and service discounts, 
Pay-for-performance and best-in-class recognition programs, and 
Competitive benefits that include a defined contribution plan, personal spending account, and so much more. 

 
Join our growing team where everyone belongs! 

What Will You Do:

• Manage complex IT application development and infrastructure projects.
• Define and be accountable for the project - scope, schedule, budget, quality and project management plan.
• Monitor the budget, keep track of actual cost monthly, and initiate corrective actions before variances exceed approved thresholds.
• Ensure project delivery is as per standards and best practices defined in CCG's project management framework.
• Provide project management direction and guidance to teams, adhering to proven project management methodologies including Scrum agile.
• Create winning IT strategies to achieve the project goals and deliver all the mandates of the business case driving the project.
• Develop and support innovative solutions to meet the needs of the business and align the solution with the existing system architecture capabilities.
• Act as a communications conduit to business stakeholders/partners to ascertain the project is fulfilling the business needs.
• Monitor and respond swiftly to issues, risks, and decisions; escalate issues promptly when necessary.
• Management of project resources in collaboration with the functional managers/directors.
• Provide regular status updates to sponsors, stakeholders, steering committee members, C-level executives regarding progress and emerging issues.

Please note, salary range is not inclusive of total compensation. The expected salary range for this position will be impacted by factors such as the successful candidate's skills, experience and working location, as well as the specific position's business line, scope and level. Candidates with salary expectations outside of the range are encouraged to apply. 

Who You Are

• Must be a team player with an intrapreneurship mindset.
• Hands on, seasoned, and well-organized professional with effective time management skills.
• Can rally her/his team to focus on quality delivery, pays attention to the right details.
• Bachelor's degree in computer science or an analytical discipline.
• 7+ years of dedicated IT project management experience.
• Successfully managed and delivered complex IT projects (i.e., digital transformation, multi-year, multiple phases/deliverables, with cross functional dependencies, across lines of businesses etc.).
• Possess robust project management knowledge, practical technical knowledge, and strong business management skills.
• Excellent foundational skills in project management life cycle and with tools such as Microsoft Project, JIRA etc.
• Ability to multi-task and have resilience in dealing with shifting priorities or operating in an uncertain environment when all the details are not established (e.g., during the initiation phase).
• Solid leader who can rally teams towards the vision, mission, goals of the organization with ease.
• Ability to influence without authority through negotiation, interpersonal skills, and motivation skills.
• Strong ability to inspire others to build high performance teams and achieve extraordinary results in a fast paced (and rewarding) work culture
• Exemplary communications skills specifically in communicating complex/technical information to a wide audience.
• Experienced in creating SOW, contracts, and managing vendors.
• Strong understanding of technology concepts including SOA architecture, web services, data exchange standards, mobile development, data warehouse, B2B/B2C systems etc.
• Project Management Professional (PMP) certification an asset.
• Certified Scrum Master designation is an asset.
• Guidewire product knowledge is an asset.
• SAP product knowledge is an asset.

Please note that we may use AI tools to help us through the recruitment process.

We are an equal opportunity employer and are committed to providing employment accommodation in accordance with all applicable Provincial Human Rights and Accessibility Legislation.  CCG will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.