Customer Service Project Manager Jobs in Markham, ON

Why you'll love Softchoice:

We are a software-focused IT solutions and services provider that equips organizations to be agile and innovative, and for their people to be engaged, connected, and creative at work. That means moving them to the cloud, helping them build the workplace of tomorrow, and enabling them to make smarter decisions about their technology. By doing these things we help them create success for their customers and their people.
We stand proudly for our people and support their success through career development and advancement. We are recognized and respected for our culture of inclusion and belonging, continuously striving to do what's good for our people and communities. 
 

The impact you will have:          

We are on a mission to help our clients realize the full value of their technology investments-and we are looking for an Associate Project Manager to help make that happen.

There is so much more to being a great Associate Project Manager than project plans, timelines, and status reports. At Softchoice, our Associate Project Managers in the Professional Services PMO team act as an extension of the entire brand-focused on understanding and delighting our customers.  As a representative of Softchoice, you will be more than a coordinator.  You will guide customers and our partner community members through challenges, foster alignment among stakeholders, and serve as the trusted adviser both internally and externally.

What you'll do:

• Execute and support the delivery of customer projects in accordance with the approved Statement of Work (SOW)
• Coordinate project activities and collaborate with different stakeholders, both internally and externally
• Contribute to continuous improvement initiatives within the Professional Services PMO practice
• Help uncover the customer's broader business objectives and align project execution to deliver measurable outcomes
   

What you'll bring to the table:

• 2+ years of related work experience as a Project Coordinator, Associate Project Manager, Junior Project Manager, or within a professional services or consulting environment
• Strong organizational, communication, and stakeholder management skills
• Excellent business acumen with strong written and verbal communication in English and French
• Ability to build relationships and effectively navigate challenges in a fast-paced environment
• Knowledge of major business technologies is an asset (Microsoft 365, Azure, Cloud, Data & AI, Security, Infrastructure, or Managed Services)
• Post-secondary education preferred
• CAPM, CSM, PMP, Agile, or other project management certifications are considered an asset
• Ability to work occasional evenings and weekends to support project delivery requirements

Compensation:

Corporate/Pay Mix: A reasonable estimate of the current base pay range for this position in Canada is $62,400 to $78,000,annually + 8% as target incentives. 

Actual salary will be based on a variety of factors, including location, experience, skill set, education, and related certification. The range for this position in other geographic locations may differ. 

Softchoice offers a comprehensive and competitive benefit plan to all full-time employees, which includes: 

• Health and Wellbeing: Medical and Dental Care, Employee & Family Assistance Program 
• Financial Benefits: RRSP/DPSP Retirement Savings Plan with Company Matching, Life and Disability Insurance 
• Paid Time Off: Vacation and Sick Leave, Holidays, Parental Leave, Volunteer Days, Bereavement Leave 
• Additional Perks: Employee Discount Program 

Not sure if you qualify? Think about applying anyway:

We understand that not everyone brings 100% of the skills and experience for the role.
At Softchoice, we offer opportunities to a diverse group including those with a variety of workplace experiences and backgrounds.  Whether you are new to corporate tech, returning to work after a gap in employment, or looking to transition and take the next step in your career, we are excited to learn more about you and encourage you to apply.

Why You'll Love Working Here:

• The People: You'll thrive in our collaborative environment, surrounded by incredible colleagues who foster support and innovation, driving our collective success
• High-Performing Culture: At Softchoice, we are dedicated to achieving our goals and committed to success for our customers and each other
• Flexibility: Plan your workdays in a way that suits you best
• Award-Winning Workplace: Proudly recognized as a Great Place to Work for 20 consecutive years
• Inclusive Culture: We are committed to an inclusive culture where every team member can be their authentic self
• Competitive Benefits: Benefit from competitive perks that start on day one

Inclusion & Equal opportunity employment:

We are an equal opportunity employer committed to diversity, inclusion & belonging. People seeking employment at Softchoice are considered without regard to any protected category including but not limited to, race, color, religion, national origin, age, sex, marital status, ancestry, disability, veteran status, gender identity, or sexual orientation.

Require accommodation? We are ready to help:

We are proud to provide interview & employment accommodation during the recruitment and hiring process. If you require any accommodation to apply or interview for a position, please reach out directly to asktalentacquisition@softchoice.com. We are committed to working with you to best meet your needs.

Our commitment to your experience:

We are committed to the safety of all applicants and team members. With that in mind, we have implemented digital interviewing for everyone. We understand that you may need to interview with distractions around you (such as children or furry friends) and we will be doing the same.

Before you start with us, we will conduct a criminal record check, verify your education, and check your references.

When you join Softchoice, we will onboard you remotely. Don't worry. It's quick, simple and you'll be connected with your new team in no time.

Job Requisition ID: 7603 
EoE/M/F/Vet/Disability 

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