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Customer Service Project Manager Jobs in Markham, ON

SNC-Lavalin

Project Manager

Pickering, ON · Hybrid

Serves as the primary customer point of contact, ensuring ongoing satisfaction. * The PM exercises ... Find out more. About AtkinsRealis We're AtkinsRealis, a world-class engineering services and ...

SNC-Lavalin

Project Manager

Mississauga, ON · Hybrid

Serves as the primary customer point of contact, ensuring ongoing satisfaction. * The PM exercises ... Find out more. About AtkinsRealis We're AtkinsRealis, a world-class engineering services and ...

SNC-Lavalin

Project Manager

Mississauga, ON

Serves as the primary customer point of contact, ensuring ongoing satisfaction. * The PM exercises ... Find out more. About AtkinsRealis We're AtkinsRealis, a world-class engineering services and ...

Foresters Financial Services

Project Manager

Toronto, ON · Hybrid

CA$81K - CA$130K/yr

Career Opportunity Role Title Project Manager Purpose of role The Project Manager will provide and apply high quality project management methodologies and techniques to manage a wide range of ...

franke

Project Manager (Bilingual)

Toronto, ON · On-site

CA$94K - CA$108K/yr

  • Medical

  • Dental

  • Vision

  • Life

Customer Service - Knowledge of principles and processes for providing customer service. This ... Project Manager II ranges from CA$94,000.00 to CA$108,000.00 per year, based on experience ...

New

StepStones For Youth

Project Manager

Toronto, ON

CA$75K - CA$100K/yr

... services (ideally related to topics such as child protection and youth homelessness) to oversee ... Experience with CRM or database implementations is an asset * Proficiency in Microsoft 365 and ...

Electric Power Engineers

Project Manager

Toronto, ON

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Ensures that required procurement activities for services, materials and equipment for the project ... Acts as key contact for the customer and escalation point for project issues. * Builds and ...

Electric Power Engineers

Project Manager

Toronto, ON

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Ensures that required procurement activities for services, materials and equipment for the project ... Acts as key contact for the customer and escalation point for project issues. * Builds and ...

Volatus Aerospace

Project Manager

Woodbridge, ON · On-site +1

  • Retirement

We specialize in delivering innovative, customer-focused solutions that integrate both piloted and ... advanced aerial services. As we continue to expand, we are seeking an Engineer to join our ...

Volatus Aerospace

Project Manager

Woodbridge, ON · On-site

  • Retirement

We specialize in delivering innovative, customer-focused solutions that integrate both piloted and ... advanced aerial services. As we continue to expand, we are seeking an Engineer to join our ...

CarePartners

Project Manager

Toronto, ON · Hybrid

CA$85K - CA$100K/yr

  • Medical

  • Dental

... services for patients of all ages. We care for approximately 72,000 patients each year in homes ... As a Project Manager, you will play a key role in facilitating collaboration between stakeholders ...

Themis

Project Manager

Mississauga, ON · Hybrid

CA$70K - CA$90K/yr

Support customer-facing projects (pilots, contracts), ensuring clear expectations and delivery * Work with engineering teams to track and report on progress without managing development directly

Enable

Project Manager

Toronto, ON

CA$291/day

  • Medical

  • Life

  • Retirement

  • PTO

Managing pricing and rebates shouldn't be a hassle. Enable's intelligent platform is built for the ... Acts as a conduit between Customers and Technical teams. * Works on multiple projects ...

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Showing results 21-40

All JobsCustomer Service Project JobsCustomer Service Project Manager JobsCustomer Service Project Manager Jobs in Markham, ON

Customer Service Project Manager information

How does a customer service project manager typically collaborate with cross-functional teams to ensure project success?

Customer Service Project Managers frequently work alongside teams from IT, product development, and operations to deliver seamless customer service initiatives. They act as a bridge between customer-facing staff and technical departments, ensuring that project requirements meet both business objectives and customer needs. Regular meetings, clear communication, and detailed documentation are essential for aligning priorities and resolving issues quickly. This collaborative approach helps ensure projects are delivered on time and with the desired impact on customer satisfaction.

What does a customer service project manager do?

A customer service project manager oversees projects aimed at improving customer support processes, ensuring timely delivery and quality standards. They coordinate between teams, manage budgets, and use tools like CRM software to meet customer satisfaction goals and organizational objectives.

What is the difference between Customer Service Project Manager vs Customer Support Specialist?

AspectCustomer Service Project ManagerCustomer Support Specialist
CredentialsTypically requires project management certifications (e.g., PMP), relevant experience in customer serviceUsually requires customer service training or certifications, high school diploma or equivalent
Work EnvironmentManages projects across teams, coordinates resources, and oversees customer service initiativesProvides direct support to customers via calls, emails, or chat
Employer & Industry UsageUsed in industries like tech, retail, and service sectors to improve customer experienceCommon in call centers, retail, and service industries for daily customer interactions

The Customer Service Project Manager focuses on managing customer service projects, coordinating teams, and implementing strategies to enhance customer satisfaction. In contrast, the Customer Support Specialist handles direct customer interactions, resolving issues and providing support. Both roles are essential but differ in scope and responsibilities.

What are the key skills and qualifications needed to thrive as a customer service project manager, and why are they important?

A Customer Service Project Manager needs expertise in project management, customer service operations, and a relevant bachelor's degree, often supported by experience in both fields. Familiarity with project management tools (like Asana or Trello), CRM software (such as Salesforce or Zendesk), and certifications like PMP or Six Sigma are typical. Strong leadership, problem-solving, and communication skills help build rapport with teams and clients while ensuring projects stay on track. These competencies ensure successful project delivery, enhanced customer satisfaction, and effective team coordination in a dynamic service environment.

What cities near Markham, ON are hiring for Customer Service Project Manager jobs?

Cities near Markham, ON with the most Customer Service Project Manager job openings:

Customer Service Project Manager jobs near you
Infographic showing various Customer Service Project Manager job openings in Markham, ON as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 92% Physical, 4% Hybrid, and 4% Remote job distribution.

Project Manager

SNC-Lavalin

Pickering, ON • Hybrid

Full-time

Re-posted 22 days ago

Job description

Job Description
Overview

The PM is responsible for the full leadership, planning, execution, and delivery of assigned projects or work scopes, with overall accountability for achieving objectives safely, on schedule, within budget, and in full compliance with contractual requirements. This role provides strong direction and integration across engineering, procurement, construction, project controls, quality assurance, commercial, and other key functions to ensure cohesive and efficient project delivery.

Your role

To perform this role successfully, the individual will be responsible for but not limited to the following:

  • Accountable for executing responsibilities in accordance with the Levels of Authority Policy and Nuclear Management System, such as approvals for timesheets, overtime, project changes, and procurement authorizations (RAPs).
  • Serves as the primary customer point of contact, ensuring ongoing satisfaction.
  • The PM exercises project management leadership, establishes and enforces project specific requirements, manages project staff, and drives adherence to all regulatory and quality program requirements.
  • Accountable for project performance, the PM applies sound project management practices to proactively manage scope, risks, resources, issues, and stakeholder expectations, ensuring successful outcomes and a high level of customer satisfaction.
  • Establish and lead the project organization, including resource planning, staffing decisions, performance management, and oversight of project team members.
  • Prepare and managing budgets and ensures scope is performed in accordance with contractual, quality, and technical requirements.
  • Lead and direct all daytoday project activities, ensuring performance across engineering, procurement, construction, project controls, quality, and commercial functions, in accordance with company policies and procedures.
  • Develop and manage project scope, work breakdown structures (WBS), deliverables, estimates, and execution plans.
  • Serves as the primary interface with internal teams, clients, suppliers, and partners, proactively resolves issues and ensures effective communication and stakeholder alignment. Responsible for representing the company with customers and suppliers.
  • Drive project execution in accordance with the project execution plan, providing clear direction and fostering effective collaboration across team
  • Lead contract and commercial activities, including contract development, and project change management.
  • Manage procurement, and subcontractor management scopes and processes.
  • Oversee and direct project controls, including scheduling, cost management, forecasting, KPI tracking, and risk management, taking proactive corrective actions to ensure delivery within approved baselines.
  • Ensure full compliance and accountability for safety, regulatory, and quality requirements.
  • Independently leads the activity; drives outcomes and supports or mentors others. Required to manage or direct the work of others.
  • Provides management, oversight, direction, and leadership
About you
  • University Degree (Business, Engineering relevant to project scope)
  • PMP recommended
  • P. Eng and Engineering / Applied Science Honours Degree recommended for Engineering projects
  • 2-3 Years Experience in project engineering, project coordination, or project management related functions.
  • 5-8 years total experience recommended
Rewards & benefits

Explore the rewards and benefits that help you thrive - at every stage of your life and your career at AtkinsRealis in Canada.

Enjoy competitive compensation, employee recognition, and a brilliant range of flexible benefits you can tailor to your health, wellbeing, financial and lifestyle needs.

Make the most of diverse opportunities for training and professional development to grow your skills and expertise.

And take advantage of our hybrid working culture and generous time-off policies to balance a fulfilling career with your personal life.

Be rewarded. Find out more.

About AtkinsRealis

We're AtkinsRealis, a world-class engineering services and nuclear organization. We connect people, data and technology to transform the world's infrastructure and energy systems. Together, with our industry partners and clients, and our global team of consultants, designers, engineers and project managers, we can change the world. We're committed to leading our clients across our various end markets to engineer a better future for our planet and its people.

Find out more.

Additional information

AtkinsRealis cares about your privacy. AtkinsRealis and other subsidiary or affiliated companies of AtkinsRealis (referred to throughout as "AtkinsRealis") are committed to protecting your privacy. Please consult ourPrivacy Noticeon our Careers site to know more about how we collect, use, and transfer your Personal Data.

By submitting your personal information to AtkinsRealis, you confirm that you have read and accept our Privacy Notice.

Appropriate accommodation will be provided upon request throughout the recruitment and hiring process as required by Company policy and the Accessibility for Ontarians with Disabilities Act (AODA).

Successful applicants will be notified about AtkinsRealis' accommodation policies at the time the employment offer is extended, and the information will be shared with new personnel during the onboarding process.

Worker TypeEmployeeJob TypeRegular

At AtkinsRealis, we seek to hire individuals with diverse characteristics, backgrounds and perspectives. We strongly believe that world-class talent makes no distinctions based on gender, ethnic or national origin, sexual identity and orientation, age, religion or disability, but enriches itself through these differences.

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