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Customer Service Project Manager Jobs in Dallas, TX

EnerSys

Project Manager Service II

Carrollton, TX · On-site

With a focus on customer service, this position provides management oversight for all phases of the construction project, including coordinating workers, materials, and equipment. The Project Manager ...

Polk Mechanical Company

Be Seen First

Service Manager - Special Projects

Grand Prairie, TX · On-site

$120K - $150K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Service Project Manager will also develop and maintain long term customer relationships to foster better communications and develop future work. Key Responsibilities: * Prepares estimates for ...

Loenbro

Project Manager

Dallas, TX · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Project Management Location: Dallas, TX On-site Reports to: Regional Manager Employment Type ... customers across the U.S. Our service offerings include Critical Electrical, Mechanical ...

Loenbro

Project Manager

Dallas, TX

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Project Management Location: Dallas, TX On-site Reports to: Regional Manager Employment Type ... customers across the U.S. Our service offerings include Critical Electrical, Mechanical ...

Compass Group

PROJECT MANAGER

Fort Worth, TX

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

MECHANICAL PROJECT MANAGER - FORT WORTH, TX SSC Services for Education is known for our expertise ... service department within the assigned region, ensuring efficiency, safety, and customer ...

Compass Group

PROJECT MANAGER

Fort Worth, TX · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

MECHANICAL PROJECT MANAGER - FORT WORTH, TX SSC Services for Education is known for our expertise ... service department within the assigned region, ensuring efficiency, safety, and customer ...

Compass Group

PROJECT MANAGER

Fort Worth, TX · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

MECHANICAL PROJECT MANAGER - FORT WORTH, TX SSC Services for Education is known for our expertise ... service department within the assigned region, ensuring efficiency, safety, and customer ...

SolveNow

Project Manager

Dallas, TX · On-site

Manage all aspects of small Engineering Procurement Construction (EPC)/Service projects, including risk to cost, schedule, quality * Be responsible for the day-to-day successful execution of ...

Customer Service | Full-Time

Inbound Customer Care Agent

Dallas, TX · On-site

$15.50 - $20.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

We're hiring Customer Care Representatives to support inbound service projects for a wide range of ... Able to multitask, stay organized, and self-manage * Comfortable in a fast-paced, dynamic ...

Paul Davis of North Dallas

Be Seen First

Reconstruction Project Manager

Carrollton, TX · On-site

$65K - $75K/yr

  • Medical

  • Dental

  • Vision

  • PTO

Manage customer service, project documentation, subcontractors, and suppliers * Document work, supplements and change orders * Assist other team members when needed and foster a positive working ...

Dashiell Corportaion

Project Manager

Dallas, TX · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

High Voltage Services * Projects * Careers * News * Contact Home - Company Job Opportunities My Account Openings >> Project Manager Project Manager Summary Title: Project Manager ID: 8349 Department:

Equinix

Customer Project Manager, Hyperscale

Dallas, TX · Remote

$83K - $107K/yr

  • Medical

  • Life

  • Retirement

  • PTO

As a Hyperscale Customer Project Manager, you will own the end-to-end delivery of large, complex ... Experience with order management, book-to-bill processes, or service delivery operations The ...

Equinix, Inc.

Customer Project Manager, Hyperscale

Dallas, TX · On-site

$80K - $103K/yr

  • Medical

  • Life

  • Retirement

  • PTO

As a Hyperscale Customer Project Manager, you will own the end-to-end delivery of large, complex ... Experience with order management, book-to-bill processes, or service delivery operations The ...

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All JobsCustomer Service Project JobsCustomer Service Project Manager JobsCustomer Service Project Manager Jobs in Dallas, TX

Customer Service Project Manager information

See Dallas, TX salary details

$36.1K

$90K

$112.8K

How much do customer service project manager jobs pay per year?

As of Aug 16, 2026, the average yearly pay for customer service project manager in Dallas, TX is $89,987.00, according to ZipRecruiter salary data. Most workers in this role earn between $80,700.00 and $103,400.00 per year, depending on experience, location, and employer.

How does a customer service project manager typically collaborate with cross-functional teams to ensure project success?

Customer Service Project Managers frequently work alongside teams from IT, product development, and operations to deliver seamless customer service initiatives. They act as a bridge between customer-facing staff and technical departments, ensuring that project requirements meet both business objectives and customer needs. Regular meetings, clear communication, and detailed documentation are essential for aligning priorities and resolving issues quickly. This collaborative approach helps ensure projects are delivered on time and with the desired impact on customer satisfaction.

What are the key skills and qualifications needed to thrive as a customer service project manager, and why are they important?

A Customer Service Project Manager needs expertise in project management, customer service operations, and a relevant bachelor's degree, often supported by experience in both fields. Familiarity with project management tools (like Asana or Trello), CRM software (such as Salesforce or Zendesk), and certifications like PMP or Six Sigma are typical. Strong leadership, problem-solving, and communication skills help build rapport with teams and clients while ensuring projects stay on track. These competencies ensure successful project delivery, enhanced customer satisfaction, and effective team coordination in a dynamic service environment.

What is the difference between Customer Service Project Manager vs Customer Support Specialist?

AspectCustomer Service Project ManagerCustomer Support Specialist
CredentialsTypically requires project management certifications (e.g., PMP), relevant experience in customer serviceUsually requires customer service training or certifications, high school diploma or equivalent
Work EnvironmentManages projects across teams, coordinates resources, and oversees customer service initiativesProvides direct support to customers via calls, emails, or chat
Employer & Industry UsageUsed in industries like tech, retail, and service sectors to improve customer experienceCommon in call centers, retail, and service industries for daily customer interactions

The Customer Service Project Manager focuses on managing customer service projects, coordinating teams, and implementing strategies to enhance customer satisfaction. In contrast, the Customer Support Specialist handles direct customer interactions, resolving issues and providing support. Both roles are essential but differ in scope and responsibilities.

What does a customer service project manager do?

A customer service project manager oversees projects aimed at improving customer support processes, ensuring timely delivery and quality standards. They coordinate between teams, manage budgets, and use tools like CRM software to meet customer satisfaction goals and organizational objectives.

What cities near Dallas, TX are hiring for Customer Service Project Manager jobs?

Cities near Dallas, TX with the most Customer Service Project Manager job openings:

Customer Service Project Manager jobs near you
Infographic showing various Customer Service Project Manager job openings in Dallas, TX as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 17% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $89,987 per year, or $43.3 per hour.

Project Manager Service II

EnerSys

Carrollton, TX • On-site

Full-time

Re-posted 17 days ago

EnerSys rating

7.7

Company rating: 7.7 out of 10

Based on 55 frontline employees who took The Breakroom Quiz

199th of 540 rated manufacturers

Job description

EnerSys is an industrial technology leader serving the global community with mission critical stored energy solutions that meet the growing demand for energy efficiency, reliability and sustainability. We are driven by a passion to provide people everywhere with accessible power to help them work and live better. Our people are our strength, an endless resource for innovation, insight and enthusiasm.

This position will report to our EnerSys Energy Systems business, which serves the telecom, cable broadband, industrial, renewable, and data center markets. Our portfolio combines our stored energy expertise with power systems, enclosures, and renewable energy products to deliver world-class solutions for diverse applications such as 5G, broadband, Internet of Things (IoT), data center, and solar power. Our cutting-edge technology includes Lithium batteries, Fault Managed Power Systems, and Extended Run Time battery backup systems that improve the reliability and resiliency of broadband networks.

EnerSys has over thirty manufacturing and assembly plants worldwide servicing over 10,000 customers in more than 100 countries. Worldwide headquarters are located in Reading, PA, USA with regional headquarters in Europe and Asia. Some of our brands include PowerSafe, DataSafe, and Genesis batteries; Cordex power; and Outback Power renewable energy products. With sales and service locations throughout the world, and over 100 years of battery experience, EnerSys is the power/full solution for stored DC power products. 

Learn More About Energy Systems

Job Purpose

Join the Reserve Power and Engineered Services Project Management team, supporting today's fast-moving digital world. EnerSys has an immediate need for a Project Manager for its growing services division. With a focus on customer service, this position provides management oversight for all phases of the construction project, including coordinating workers, materials, and equipment. The Project Manager II Service typically manages multiple higher revenue projects, multiple high revenue projects, with the total value of projects exceeding $5 million dollars, ensuring that specifications and safety procedures are followed and that the work is proceeding on schedule and within budget.


 

Essential Duties and Responsibilities
  • Oversee all aspects of multiple projects from start to finish, developing and executing detailed project schedules and monitoring on-time delivery, revenue, KPIs, and margin quality
  • Meet with customers to review project scope and timeline and create customer estimates and quotes, as needed
  • Maintain a close interface with the customer, project management office, and service group stakeholders, and other departments, regarding schedules, quality, and standards; schedule meetings, prepare materials, and draft minutes
  • Manage all service representatives, subcontractors, vendors, and contractors for compliance to quality, safety, cost, and timeliness requirements
  • Write method of procedure and scope of work project documents
  • Approve maintenance operation procedure project documents for region
  • Create and transmit all kickoff and closeout documentation, floor plans, schematics, and specifications relevant to projects
  • Collaborate with design professionals, subject matter experts and other resources to ensure the timely and cost-effective completion of all projects 
  • Manage project change orders, and timely, accurate invoicing
  • Communicate change orders to the customer and/or management in a timely manner
  • Understand and implement customers' standards of safety, installation quality, processes, and communication methods
  • Understand and enforce Enersys standards of professionalism, quality, safety, metrics, and processes
  • Track all time, expenses, and report accurately, using the approved methods
  • Cultivate customer relationships, and identify new business opportunities
Qualifications

Education:     

  • 2-year degree or 2 years of equivalent training

Experience:    

  • 6-8 years of related industry/construction experience
  • 2-4 years of supervisory experience

Other Requirements

  • Knowledge of code requirements for specialty trade systems and their integration into overall facility or project plans
  • Advanced proficiency/understanding of CAD drawings, Gantt charts, MS Project, Excel, and Visio
  • Ability to work with limited direct supervision
  • Ability and willingness to learn and grow within the organization
  • Strong verbal, telephone, and written communications skills
  • Intermediate knowledge of Microsoft Office applications and the Internet

Desirable Qualifications and Skills

  • PMP certification acquired or in process
General Job Requirements
  • This position will work in an office setting, expect minimal physical demands.

EnerSys provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.  

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We use artificial intelligence to screen, assess and select applicants for open positions, including for the purposes of reviewing and ranking application materials and scoring answers to application questions. Accordingly, decisions about your application and eligibility for employment with EnerSys may be made based exclusively on the automated processing of the personal information that you submit in your application materials.

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