Customer Service Project Manager Jobs in Bolingbrook, IL

Company Overview:

Join Allied Universal® Technology Services, a global leader in transforming the security industry. We integrate advanced technology — video surveillance, electronic access control, alarm monitoring and augmented solutions with physical security to help people feel safe. Whether you’re an installation technician, service technician, engineer, or project manager, you’ll discover rewarding opportunities to grow your career as part of a valued team.

Apply today and be phenomenal—build a meaningful career while protecting what matters most through innovative security technology.

Allied Universal Technology Services is hiring a Project Manager to plan, organize, direct and control project-planning and performance activities for effective management of electronic security installation. Projects include, but are not limited to, all aspects of systems scheduling, field installation, commissioning QC/QA and financial success. Responsible for overall project budget management, project surveys, material procurement, project implementation and inspection scheduling. The Project Manager must be capable of executing portfolio of projects varying in size and complexity on time and within budget through effective communication, preparation and management.

RESPONSIBILITIES:

• Maintain an active and thoughtful communication pattern with vendors, internal and external customers while balancing time versus profits to make sure efforts reflect and anticipated return (revenue, growth and customer retention)
• Consistently and effectively determine, allocate, and maximize available resources through project planning to ensure the achievement of sales and project management objectives
• Establish and maintain an in-depth knowledge of the industry and competitive practices as they relate to multiple markets
• Implements changes in project, contract price and installation plans to include the estimation, development and submission of Change Orders
• Support company's invoicing and collection efforts by not only ensuring all contractual terms and conditions are met initially, but by ensuring all invoicing is completed accurately and on time by aggressively monitoring the reports in ERP System and following up with customers management and customers on a consistent basis
• Manage Project budget and project P&L responsibility
• Prepares the project installation plan, determines goals, manages the plan, prepares and implements job procedures
• Maintains construction schedules and coordinates task-scheduling with other trades
• Maintains all records of job status, job changes and material flow
• Defines project problems by working with financial, contract management and management tools to assure project profitability
• Plans and schedules engineering, installation and subcontracting activities
• Supervise installation labor and sub-contractors
• Prioritize team workload to ensure quality results are delivered on time and within budget
• Troubleshoot project issues and engage appropriate management and resources as needed to mitigate impacts
• Develop fallback and contingency plans

QUALIFICATIONS:

• High School Diploma required; Associates Degree preferred
• At least six years of project management experience, electronic security industry experience is preferred
• A proven track record and verified references relating to the ability to manager 4+ Million Dollar projects to schedule and budget.
• Expert knowledge of PM techniques and tools, general knowledge of contract laws and regulations.
• PMP from the Project Management Institute, preferred.
• Ability to work independently, and perform tasks of moderate to high complexity, which requires knowledge of technical and business environments.
• Factory certifications in relevant technology platforms is a plus (Software House, Lenel, Brivo, Open Options, Exacq, American Dynamics, Milestone, OnSSI, etc.).
• Proficient with MS Office Suite (Word, Excel, Outlook, PowerPoint, Project and SharePoint).
• Ability to establish and maintain effective working relationships with both internal and external customers
• Excellent verbal and written communication skills
• Team Player with strong work ethic
• Excellent follow-up and leadership skills
• Strong analytical decision-making capabilities
• Self-motivated with the ability to motivate and influence others
• Must be able to manage multiple tasks while meeting strict deadlines
• Experience in the security industry is preferred
• Ability to conduct site walks and attend onsite customer meeting

BENEFITS:

• Salary range: $90,000 - $115,000 annual
• Medical, dental, vision, basic life, AD&D, and disability insurance
• Eight paid holidays annually, five sick days, and four personal days
• Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.

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Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.