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Customer Service Project Manager Jobs in Baton Rouge, LA

Dashiell Corportaion

Project Manager

Gonzales, LA

High Voltage Services * Projects * Careers * News * Contact Home - Company Job Opportunities My Account Openings >> Project Manager Project Manager Summary Title: Project Manager ID: 8503 Department:

Pike Corporation

Project Manager

Baton Rouge, LA · On-site

... service agreements and site specific projects for transmission across a mix of customers for which ... Management of projects and master service agreements in accordance with Pike Policies and ...

Pike Corporation

Project Manager

Baton Rouge, LA · On-site

... service agreements and site specific projects for transmission across a mix of customers for which ... Management of projects and master service agreements in accordance with Pike Policies and ...

The Brock Group

Project Manager

Geismar, LA · On-site

... service and solutions. We view ourselves as partners with our customers, our employees and the ... Broad Function The Project Manager is responsible for planning, organizing and managing projects ...

Republic Finance

Project Manager

Baton Rouge, LA · On-site +1

We are driven by our shared mission to pursue excellence for our customers and are seeking a Project Manager to join our team. If you're passionate about managing projects, driving results, and ...

Republic Finance

Project Manager

Baton Rouge, LA · On-site

We are driven by our shared mission to pursue excellence for our customers and are seeking a Project Manager to join our team. If you're passionate about managing projects, driving results, and ...

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All JobsCustomer Service Project JobsCustomer Service Project Manager JobsCustomer Service Project Manager Jobs in Baton Rouge, LA

Customer Service Project Manager information

See Baton Rouge, LA salary details

$35K

$87.3K

$109.5K

How much do customer service project manager jobs pay per year?

As of Aug 16, 2026, the average yearly pay for customer service project manager in Baton Rouge, LA is $87,312.00, according to ZipRecruiter salary data. Most workers in this role earn between $78,300.00 and $100,300.00 per year, depending on experience, location, and employer.

How does a customer service project manager typically collaborate with cross-functional teams to ensure project success?

Customer Service Project Managers frequently work alongside teams from IT, product development, and operations to deliver seamless customer service initiatives. They act as a bridge between customer-facing staff and technical departments, ensuring that project requirements meet both business objectives and customer needs. Regular meetings, clear communication, and detailed documentation are essential for aligning priorities and resolving issues quickly. This collaborative approach helps ensure projects are delivered on time and with the desired impact on customer satisfaction.

What are the key skills and qualifications needed to thrive as a customer service project manager, and why are they important?

A Customer Service Project Manager needs expertise in project management, customer service operations, and a relevant bachelor's degree, often supported by experience in both fields. Familiarity with project management tools (like Asana or Trello), CRM software (such as Salesforce or Zendesk), and certifications like PMP or Six Sigma are typical. Strong leadership, problem-solving, and communication skills help build rapport with teams and clients while ensuring projects stay on track. These competencies ensure successful project delivery, enhanced customer satisfaction, and effective team coordination in a dynamic service environment.

What is the difference between Customer Service Project Manager vs Customer Support Specialist?

AspectCustomer Service Project ManagerCustomer Support Specialist
CredentialsTypically requires project management certifications (e.g., PMP), relevant experience in customer serviceUsually requires customer service training or certifications, high school diploma or equivalent
Work EnvironmentManages projects across teams, coordinates resources, and oversees customer service initiativesProvides direct support to customers via calls, emails, or chat
Employer & Industry UsageUsed in industries like tech, retail, and service sectors to improve customer experienceCommon in call centers, retail, and service industries for daily customer interactions

The Customer Service Project Manager focuses on managing customer service projects, coordinating teams, and implementing strategies to enhance customer satisfaction. In contrast, the Customer Support Specialist handles direct customer interactions, resolving issues and providing support. Both roles are essential but differ in scope and responsibilities.

What does a customer service project manager do?

A customer service project manager oversees projects aimed at improving customer support processes, ensuring timely delivery and quality standards. They coordinate between teams, manage budgets, and use tools like CRM software to meet customer satisfaction goals and organizational objectives.
Customer Service Project Manager jobs near you
Infographic showing various Customer Service Project Manager job openings in Baton Rouge, LA as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 21% Part Time, 1% Temporary, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $87,312 per year, or $42 per hour.

Program Service Project Manager

The Lemoine Compnay

Gonzales, LA • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 6 days ago

Job description

About LEMOINE:
LEMOINE, a Great Place to Work®-Certified company, is a leading Program Services/Owner's Representative firm, managing construction and infrastructure projects on behalf of public and private clients. We provide comprehensive project management services from concept through completion, ensuring quality, cost-efficiency, and schedule adherence.

Position Overview:
We are seeking a qualified and experienced Project Manager to oversee infrastructure projects based in the Baton Rouge / Gonzales area, with a particular focus on utility line and sewage treatment plant work. This individual will work closely with owners, designers, and contractors to lead projects through all phases of design and construction. The ideal candidate will bring a minimum 5 years of relevant industry experience and demonstrate strong leadership and coordination skills within the utility or wastewater sectors.

Key Responsibilities:

  • Manage all aspects of project execution including preconstruction, design coordination, procurement, construction oversight, and closeout

  • Serve as the primary point of contact between the owner and project stakeholders

  • Develop and manage project schedules, budgets, and quality control standards

  • Coordinate and lead progress meetings, contractor performance evaluations, and design reviews

  • Ensure regulatory compliance and permitting is achieved

  • Monitor project performance metrics and provide regular status reports to stakeholders

  • Support cost control efforts, change order negotiations, and contractor payment reviews

  • Facilitate communication between design consultants, regulatory agencies, and construction teams

Qualifications:

  • Bachelor's degree in Construction Management, Engineering, Architecture, or a related field

  • Minimum 5 years of experience in infrastructure or utility-based construction project management

  • Strong preference for experience in utility line work or sewage/wastewater plant construction

  • Excellent leadership, communication, and problem-solving skills

  • Proficiency with project management tools and scheduling software

  • Registered Architect (RA) or Professional Engineer (PE) license preferred, but not required

  • Based in Louisiana or willing to relocate to the Baton Rouge / Gonzales area

Benefits:

  • Competitive salary with performance-based bonuses

  • Health, dental, and vision insurance

  • 401(k) retirement plan with company match

  • Paid time off and holidays

  • Opportunities for continued education and professional growth

Equal Opportunity Employer

The Lemoine Company, L.L.C. is an Equal Opportunity Employer. All applications are considered without regard to race, color, sex, age, religion, national origin, or disability. Only job-related factors will be considered in deciding applicants' qualifications for positions.

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