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Customer Service Project Manager Jobs in Ontario

Mace

Project Manager

Toronto, ON · On-site

You will lead on the cost management services including estimating, procurement and cost planning ... Display strong communication and negotiation skills to support the client/customer focus.

Versaterm

Project Manager

Ottawa, ON · On-site

Please note that specific customer contracts may impose additional security verification ... visit Public Services and Procurement Canada. Versaterm is committed to fair and equitable ...

SNC-Lavalin

Project Manager

Pickering, ON · Hybrid

Serves as the primary customer point of contact, ensuring ongoing satisfaction. * The PM exercises ... Find out more. About AtkinsRealis We're AtkinsRealis, a world-class engineering services and ...

SNC-Lavalin

Project Manager

Mississauga, ON · Hybrid

Serves as the primary customer point of contact, ensuring ongoing satisfaction. * The PM exercises ... Find out more. About AtkinsRealis We're AtkinsRealis, a world-class engineering services and ...

DefineHR Inc

Project Manager

Rosemont, ON · On-site

$65K - $90K/yr

Support project delivery from kickoff through customer acceptance * Build and maintain project ... Bachelor's degree in Engineering or a related field, or a project management certification * 2 to 5 ...

SNC-Lavalin

Project Manager

Mississauga, ON · On-site

Serves as the primary customer point of contact, ensuring ongoing satisfaction. * The PM exercises ... Find out more. About AtkinsRealis We're AtkinsRealis, a world-class engineering services and ...

Paul Davis Ottawa

Restoration Project Manager

Ottawa, ON · On-site

CA$65K - CA$85K/yr

This role ensures that jobs are executed efficiently, safely, and profitably while delivering exceptional customer service. The Project Manager coordinates field teams, subcontractors, vendors, and ...

Foresters Financial Services

Project Manager

Toronto, ON · Hybrid

CA$81K - CA$130K/yr

Career Opportunity Role Title Project Manager Purpose of role The Project Manager will provide and apply high quality project management methodologies and techniques to manage a wide range of ...

OFNTSC

Project Manager

Thunder Bay, ON · On-site

Reporting to the Manager of Engineering Services, the Project Manager is responsible for planning, coordinating, and delivering engineering and infrastructure projects that support the needs of First ...

OFNTSC

Project Manager

Thunder Bay, ON · On-site

Reporting to the Manager of Engineering Services, the Project Manager is responsible for planning, coordinating, and delivering engineering and infrastructure projects that support the needs of First ...

franke

Project Manager (Bilingual)

Toronto, ON

CA$94K - CA$108K/yr

Customer Service - Knowledge of principles and processes for providing customer service. This ... Project Manager II ranges from CA$94,000.00 to CA$108,000.00 per year, based on experience ...

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Customer Service Project Manager information

How does a customer service project manager typically collaborate with cross-functional teams to ensure project success?

Customer Service Project Managers frequently work alongside teams from IT, product development, and operations to deliver seamless customer service initiatives. They act as a bridge between customer-facing staff and technical departments, ensuring that project requirements meet both business objectives and customer needs. Regular meetings, clear communication, and detailed documentation are essential for aligning priorities and resolving issues quickly. This collaborative approach helps ensure projects are delivered on time and with the desired impact on customer satisfaction.

What are the key skills and qualifications needed to thrive as a customer service project manager, and why are they important?

A Customer Service Project Manager needs expertise in project management, customer service operations, and a relevant bachelor's degree, often supported by experience in both fields. Familiarity with project management tools (like Asana or Trello), CRM software (such as Salesforce or Zendesk), and certifications like PMP or Six Sigma are typical. Strong leadership, problem-solving, and communication skills help build rapport with teams and clients while ensuring projects stay on track. These competencies ensure successful project delivery, enhanced customer satisfaction, and effective team coordination in a dynamic service environment.

What is the difference between Customer Service Project Manager vs Customer Support Specialist?

AspectCustomer Service Project ManagerCustomer Support Specialist
CredentialsTypically requires project management certifications (e.g., PMP), relevant experience in customer serviceUsually requires customer service training or certifications, high school diploma or equivalent
Work EnvironmentManages projects across teams, coordinates resources, and oversees customer service initiativesProvides direct support to customers via calls, emails, or chat
Employer & Industry UsageUsed in industries like tech, retail, and service sectors to improve customer experienceCommon in call centers, retail, and service industries for daily customer interactions

The Customer Service Project Manager focuses on managing customer service projects, coordinating teams, and implementing strategies to enhance customer satisfaction. In contrast, the Customer Support Specialist handles direct customer interactions, resolving issues and providing support. Both roles are essential but differ in scope and responsibilities.

What does a customer service project manager do?

A customer service project manager oversees projects aimed at improving customer support processes, ensuring timely delivery and quality standards. They coordinate between teams, manage budgets, and use tools like CRM software to meet customer satisfaction goals and organizational objectives.

What are the most commonly searched types of Customer Service Project jobs in Ontario?

The most popular types of Customer Service Project jobs in Ontario are:

What cities in Ontario are hiring for Customer Service Project Manager jobs?

Cities in Ontario with the most Customer Service Project Manager job openings:

Customer Service Project Manager jobs near you
Infographic showing various Customer Service Project Manager job openings in Ontario as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 26% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution.

Project Manager - Infrastructure

Graham

Toronto, ON

CA$137K - CA$165K/yr

Full-time

Medical, Dental

Re-posted 19 days ago

Job description

Build What Matters

At Graham, one of North America’s largest general contractors, we don’t just build projects, we connect communities and create pathways for progress. As part of our Infrastructure Division, you’ll contribute to transformative work across the region, including roads, highways, bridges, interchanges, light rail transit systems, bus rapid transit systems, and airports.

Here, your work has purpose. Your safety and growth are supported. And your impact is lasting.

Join a team that builds with commitment, reliability, and integrity. Apply today and help us build what matters.

Your Impact Starts Here 

Graham is actively recruiting a Project Manager to support the Infrastructure Division. Reporting to the Project Director, this role is responsible for managing all buildings and architectural scopes on a transit project, ensuring timely delivery, profitability, and high‑quality outcomes. The Project Manager oversees the full project lifecycle from planning and pre‑construction through execution and close‑out while managing project financials, HSEQ requirements, and client relationships. This role also provides leadership and mentorship to junior project team members.  

 

Your Role in Building What Matters – From Office to Site 

  • Lead major project scopes: Lead the buildings and architectural scopes of a large heavy rail transit project from planning through close-out.
  • Own budget, estimating, and financial performance: Partner with Preconstruction to develop and manage budgets, cost reports, quantities, forecasting, and profit and loss.
  • Manage subcontracting and change control: Oversee subcontractor scoping, selection, execution, and the full change management process, including pricing and negotiations.
  • Drive day-to-day project execution: Manage schedules, milestones, staffing, subcontractors, materials, and daily project operations, escalating issues as required.
  • Ensure safety, quality, and performance: Maintain a safe and secure work environment while monitoring KPIs, quality standards, and team performance]

 

The Right Tools for the Job 

  • Education: Degree in Construction Management, Engineering, Business, or a related field.
  • Experience: Minimum of 10 years of direct construction experience, with experience varying based on project size, scope, and complexity.
  • Skills: Strong technical and leadership skills across project management, estimating, and field management, including budgeting, forecasting, scheduling, contract and risk/claim management, and profit and loss responsibility

Compensation

  • Salary Range $137,000 to $165,000 per annum
  • Compensation aligned to education and experience, ensuring fair and competitive placement
  • Three to five weeks of vacation, with additional credit for prior industry experience
  • Flexible, comprehensive Health & Dental benefits plan designed to support your well‑being

#LI-OFFICE #PM #OntarioJobs

Lay the Foundation for Your Next Career Move. Apply Today.

At Graham, we’re building more than structures, we’re building futures. Join a team that delivers excellence from the ground up and makes a lasting impact across Canada.

We’re proud to be an Equal Opportunity Employer and are committed to an inclusive, accessible workplace. Accommodations are available throughout the hiring process when requested. Please contact hiring@jardeg.com for accommodation requests.

Unsolicited resumes or candidate profiles will not be accepted and will become the property of Jardeg/Graham.

As Graham’s trusted recruitment partner, Jardeg supports the hiring of skilled professionals across Buildings, Industrial, Infrastructure, Water, Development, and Services projects nationwide.

Apply