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Customer Service Project Manager Jobs in Ontario

Top Tier Talent Group

Project Manager

Toronto, ON · On-site

$105K - $115K/yr

We are seeking an experienced Project Manager to oversee the planning, coordination, and successful ... Strong customer service and relationship management skills. * Excellent written and verbal ...

Survalent

Project Manager

Mississauga, ON · Hybrid

CA$80K - CA$95K/yr

Project Manager (Hybrid) Mississauga, Ontario, Canada At Survalent, we're looking for a ... customer service. With our proven and reliable SCADA (Supervisory Control and Data Acquisition ...

Datavail

Project Manager

Toronto, ON · Remote

... services utilizing Asana as the primary task management platform to (1) Ensure customer satisfaction (2) Ensure project healthiness across multiple metrics. This role is a standalone project manager ...

Datavail

Project Manager

Toronto, ON · Remote

... services utilizing Asana as the primary task management platform to (1) Ensure customer satisfaction (2) Ensure project healthiness across multiple metrics. This role is a standalone project manager ...

Matchless Stove and chimney

Project Manager

Barrie, ON

$75K - $103K/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

... customer service and remarkable product quality. Our award-winning products offer a best-in-class ... Senior Project Manager, PMO Location: 9 Napoleon Road, Barrie (hybrid) Job Purpose: The Project ...

Napoleon Products

Project Manager

Barrie, ON

$75K - $103K/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

... customer service and remarkable product quality. Our award-winning products offer a best-in-class ... Senior Project Manager, PMO Location: 9 Napoleon Road, Barrie (hybrid) Job Purpose: The Project ...

BFG Enterprise Services

Project Manager

Toronto, ON · On-site

The Project Manager is accountable for maintaining strong stakeholder relationships and delivering a high standard of customer satisfaction. Key Responsibilities Project Management & Execution * Lead ...

Portfolio+, Inc.

Project Manager

Stouffville, ON · Hybrid

CA$90K - CA$110K/yr

  • Medical

  • PTO

... customer outcomes. Reporting to the Director of Professional Services, the Project Manager works closely with cross-functional teams and client stakeholders to define project goals, coordinate ...

Aecon Group Inc.

Project Manager

Pickering, ON · On-site

Ensure you and your family receive the services and benefits needed to support your mental ... Provide regular and accurate progress updates to the Project Manager, CanAtom Project Controls, and ...

Black & McDonald Limited

Project Manager

Pickering, ON

  • Medical

  • Dental

The Project Manager is located in Pickering and typically reports directly to the Program Manager ... business services. COMPETENCY REQUIREMENTS * Communicates Effectively * Customer Focus * Problem ...

SNC-Lavalin

Project Manager

Mississauga, ON

We have been providing a wide range of services to the nuclear industry in Canada and around the ... Serves as the primary customer point of contact, ensuring ongoing satisfaction. * The PM exercises ...

DMC Recruitment

Project Manager - Restoration

Toronto, ON · On-site

$70K - $100K/yr

  • PTO

The Right Fit We're looking for an organized, relationship-focused Project Manager who thrives in a fast-paced environment and enjoys balancing project management, customer service, and business ...

Radian Robotics

Project Manager

Hamilton, ON · On-site

CA$95K - CA$105K/yr

The key focus will be driving "Customer Excellence" through intuitive, simple, and effective project management systems of projects from PO to SAT. A strong emphasis will be directed to collaborating ...

BWXT

Project Manager

Cambridge, ON · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

... services. BWXT Canada's subsidiary, BWXT Medical Ltd. (BWXT Medical) provides its customers, who ... As our Project Manager, you will lead complex component projects from initiation through completion ...

Black & McDonald Limited

Project Manager

Pickering, ON · On-site

  • Medical

  • Dental

The Project Manager is located in Pickering and typically reports directly to the Program Manager ... business services. COMPETENCY REQUIREMENTS * Communicates Effectively * Customer Focus * Problem ...

BWXT

Project Manager

Cambridge, ON

  • Medical

  • Dental

  • Vision

  • Retirement

... services. BWXT Canada's subsidiary, BWXT Medical Ltd. (BWXT Medical) provides its customers, who ... As our Project Manager, you will lead complex component projects from initiation through completion ...

EMS-Tech

Project Manager

Belleville, ON

CA$70K - CA$110K/yr

  • Life

  • Retirement

Tenacity - The passion and commitment to excellence of our people is the foundation of good customer service. Qualifications * Post-secondary degree/diploma in project management or field relevant to ...

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All JobsCustomer Service Project JobsCustomer Service Project Manager JobsCustomer Service Project Manager Jobs in Ontario

Customer Service Project Manager information

How does a customer service project manager typically collaborate with cross-functional teams to ensure project success?

Customer Service Project Managers frequently work alongside teams from IT, product development, and operations to deliver seamless customer service initiatives. They act as a bridge between customer-facing staff and technical departments, ensuring that project requirements meet both business objectives and customer needs. Regular meetings, clear communication, and detailed documentation are essential for aligning priorities and resolving issues quickly. This collaborative approach helps ensure projects are delivered on time and with the desired impact on customer satisfaction.

What does a customer service project manager do?

A customer service project manager oversees projects aimed at improving customer support processes, ensuring timely delivery and quality standards. They coordinate between teams, manage budgets, and use tools like CRM software to meet customer satisfaction goals and organizational objectives.

What is the difference between Customer Service Project Manager vs Customer Support Specialist?

AspectCustomer Service Project ManagerCustomer Support Specialist
CredentialsTypically requires project management certifications (e.g., PMP), relevant experience in customer serviceUsually requires customer service training or certifications, high school diploma or equivalent
Work EnvironmentManages projects across teams, coordinates resources, and oversees customer service initiativesProvides direct support to customers via calls, emails, or chat
Employer & Industry UsageUsed in industries like tech, retail, and service sectors to improve customer experienceCommon in call centers, retail, and service industries for daily customer interactions

The Customer Service Project Manager focuses on managing customer service projects, coordinating teams, and implementing strategies to enhance customer satisfaction. In contrast, the Customer Support Specialist handles direct customer interactions, resolving issues and providing support. Both roles are essential but differ in scope and responsibilities.

What are the key skills and qualifications needed to thrive as a customer service project manager, and why are they important?

A Customer Service Project Manager needs expertise in project management, customer service operations, and a relevant bachelor's degree, often supported by experience in both fields. Familiarity with project management tools (like Asana or Trello), CRM software (such as Salesforce or Zendesk), and certifications like PMP or Six Sigma are typical. Strong leadership, problem-solving, and communication skills help build rapport with teams and clients while ensuring projects stay on track. These competencies ensure successful project delivery, enhanced customer satisfaction, and effective team coordination in a dynamic service environment.

What are the most commonly searched types of Customer Service Project jobs in Ontario?

The most popular types of Customer Service Project jobs in Ontario are:

What cities in Ontario are hiring for Customer Service Project Manager jobs?

Cities in Ontario with the most Customer Service Project Manager job openings:

Customer Service Project Manager jobs near you
Infographic showing various Customer Service Project Manager job openings in Ontario as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 26% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution.

Project Manager

Top Tier Talent Group

Toronto, ON • On-site

$105K - $115K/yr

Full-time

Re-posted 18 hours ago

Job description

We are seeking an experienced Project Manager to oversee the planning, coordination, and successful execution of construction and capital projects. This individual will be responsible for managing project schedules, budgets, resources, stakeholder relationships, and project risks while ensuring projects are delivered safely, efficiently, and in accordance with quality standards.

The successful candidate will work closely with clients, internal teams, subcontractors, and suppliers to ensure project objectives are met and expectations are exceeded.


Key Responsibilities

  • Develop and maintain project plans, schedules, and timelines to support successful project delivery.
  • Manage project budgets and resource allocation to achieve financial and operational objectives.
  • Monitor project costs and identify opportunities to improve efficiency and maintain profitability.
  • Establish and maintain strong relationships with clients and key stakeholders throughout the project lifecycle.
  • Provide regular project updates and communicate progress, challenges, and solutions to stakeholders.
  • Coordinate with internal departments to ensure project requirements, timelines, and deliverables are achieved.
  • Lead project meetings and facilitate communication among project team members.
  • Prepare and distribute meeting agendas, action items, and minutes as required.
  • Manage subcontractors and suppliers to ensure work is completed safely, on schedule, and to the required quality standards.
  • Identify project risks and develop mitigation strategies to minimize impacts to scope, schedule, and budget.
  • Monitor project performance and proactively address issues that may affect project outcomes.
  • Ensure compliance with applicable safety regulations, industry standards, contractual requirements, and quality expectations.
  • Maintain accurate project documentation, including schedules, progress reports, change management records, and project correspondence.
  • Coordinate submissions and documentation required by clients, consultants, and regulatory authorities.
  • Track project milestones and implement corrective actions where necessary to maintain project objectives.
  • Participate in project closeout activities, including lessons learned and continuous improvement initiatives.
  • Support the development and implementation of improved project management processes and best practices.
  • Perform other duties as required.


Qualifications

  • Bachelor's degree in Construction Management, Engineering, Business, or a related field.
  • Minimum 5 years of project management experience within a construction, infrastructure, industrial, manufacturing, or related environment.
  • Project Management Professional (PMP) designation or equivalent certification is considered an asset.
  • Strong understanding of project planning, scheduling, budgeting, risk management, and stakeholder management.
  • Proficiency with Microsoft Office applications.
  • Strong analytical and problem-solving abilities.
  • Excellent organizational skills with a high level of attention to detail.
  • Proven ability to manage multiple priorities and deadlines in a dynamic environment.
  • Strong customer service and relationship management skills.
  • Excellent written and verbal communication skills.
  • Ability to adapt to changing priorities and business requirements.