Customer Service Program Analyst Jobs (NOW HIRING)

Program Analyst
The Opportunity:
As a Program Analyst, you know the complexities of supporting a project from concept to completion. Many programs require a significant investment of limited resources, and it's imperative to keep the project on a productive path. That's why we need you, an experience d Program Analyst who can help ensure success through careful analysis and effective communication. On our team, you'll implement and maintain organizational programs in support of our client's strategy. You'll work with key stakeholders to review contracts and project cost accounting. You'll help with tactical planning using resources like Micro sof t tools and regular interactions with SMEs, technical directors, engineers, and contracting officers.
The real impact of project management comes from communication to ensure the program achieves its goals and meets our quality standards. At Booz Allen, we recognize that we must continuously grow as a team to bring the best support to our clients, so here you'll have all the resources to succeed. This is a chance to influence a meaningful mission while learning how to develop and maintain program strategy. Work with us and ensure our customer accomplishes its program goals within budget as we improve warfighter communications.
Join us. The world can't wait.
You Have:

• 12+ years of experience working in a professional environment
• Experience with project management on technical projects
• Experience creating project management plans
• Experience assisting and supporting the develop ment of recommended and required program documentation according to DoD regulations and directives
• Experience serving as an advisor to upper-level management
• Experience planning, coordinating, and develop ing comprehensive reports to improve the overall develop ment and execution of organizational programs
• Experience c ond ucting quantitative or qualitative analysis and evaluation of programs and providing management with information about improving initiatives and strategic plans
• TS/SCI clearance
• Bachelor's degree

Nice If You Have:

• Experience writing and editing technical articles, publications, or presentations
• Experience with telecommunications project management
• Knowledge of project finan cia ls
• Knowledge of the DoD acquisition process
• Ability to write technical specifications, reports, brochures, or manuals for internal documentation, customer reference, or publication
• Ability to communicate clearly and effectively on research findings, technical develop ments, and other information to a wide range of external audiences
• Project Management Professional ( PMP ) Certification

Clearance:
Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information ; TS/SCI clearance is required.
Compensation
At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen's benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.
Salary at Booz Allen is determined by various factors, including but not limited to location, the individual's particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $86,900.00 to $198,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen's total compensation package for employees. This posting will close within 90 days from the Posting Date.
Identity Statement
As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.
Candidate AI Usage Policy
AI is a part of our daily work at Booz Allen, and we are committed to the responsible and ethical use of AI tools. However, we want to ensure a fair candidate process based on your own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) or other tools to assist with responses during interviews (whether in-person or virtual) is prohibited unless permission is explicitly provided.
Work Model
Our people-first culture prioritizes the benefits of collaboration, whether it occurs in person or virtually. To support engagement and effective communication, employees working virtually are generally expected to have their cameras on during meetings.

• Remote: If this position is listed as remote, there may still be occasions when you are required to work in person at a Booz Allen or customer facility.
• Hybrid: If this position is listed as hybrid, you will be expected to work from a Booz Allen facility frequently, in alignment with leadership expectations and the needs of the role. You may also be required to work from or visit a customer facility.
• Onsite: If this position is listed as onsite, work will primarily be performed at a Booz Allen office or customer facility, where employees will collaborate directly with colleagues and customers as required by the role.

Commitment to Non-Discrimination
All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, local, or international law.