Customer Service Program Administrator Jobs (NOW HIRING)

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Job Title:
Program Administrator
Work Schedule:
Hybrid - Phoenix, AZ
Overview:
Program Administrator
Experience in contracts and order management with a strong attention to detail and proficiency in ERP systems. Someone who is organized, communicative, and able to coordinate cross-functional teams to meet cost and schedule goals. This role suits candidates aspiring to grow into program management or broader contract responsibilities. The Program Administrator will serve as the key lead liaison between Moog's contract specialist and program management, providing clear status updates and driving issue resolution. Familiarity with government procurement regulations and space or defense industry logistics is a plus. Comfortable managing multiple priorities in a fast-paced environment, with professionalism and a customer-focused mindset.
As a Program Administrator, you will...
• Review and manage purchase orders, initiate sales orders, and help coordinate shipping for your assigned space programs; ensure consistency between Moog's proposal, Statement of Work (SOW), and contract requirements, including export-control and mission-unique constraints.
• Maintain current, accurate, and traceable contract files, including contract briefs, change logs, and configuration/requirements references required for space missions.
• Maintain currency with government and commercial space procurement regulations (e.g., FAR/DFARS as applicable, ITAR/EAR awareness) and escalate compliance questions to Contracts/Legal.
• Serve as Moog's primary point of contact with customers on assigned space programs, providing regular status updates, coordinating technical/ schedule handoffs, and facilitating timely issue resolution for mission milestones.
• Develop and manage basic program plans tailored to spacecraft and ground-segment timelines; ensure coordination between systems engineering, manufacturing, test, logistics, and subcontractors; monitor cost, schedule, and task completion to ensure compliance with program plans and launch-readiness timelines.
• Coordinate with functional managers and engineering leads to ensure assignment and tracking of program resources, including hardware deliveries, test assets, and subcontractor commitments.
• Prepare regular status reports for management and customers that highlight program health, technical risks, test/qualification progress, and schedule impacts to mission milestones.
• Manage the preparation of presentation materials, technical summaries, and review packages for internal design reviews, customer reviews, and mission-readiness reviews.
• Assist in the preparation, fact finding, and negotiations of proposals (new, follow-on, and scope-change) for your specific program areas, including capturing cost drivers, schedule impacts, and technical/qualification implications for spaceflight hardware and services.
Here's what you need to bring with you:
• BA degree or a BS degree (Business Administration or a technical discipline is preferred).
• Minimum (1+) years of experience in program, project, contract, or production control related responsibilities.
• Strong administrative and organizational skills.
• Meticulous eye for detail and accuracy.
• Ability to multitask and prioritize.
• Tact and persistence in dealing with personnel at all levels.
It would be great if you had experience with:
• FAR/DFARs
• Progress and milestone payments
• Multiple contract types, such as CPFF, CPIF, FFP, Time and Material
How we care for you:
• Financial Rewards: great compensation package, annual profit sharing, matching 401k and the ability to participate in Employee Stock Purchase Plan, Flexible Spending and Health Savings Accounts
• Work/Life Balance: Flexible paid time off, holidays and parental leave program, relocation assistance.
• Health & Welfare: Comprehensive insurance coverage including medical, dental, vision, life, disability, Employee Assistance Plan ("EAP") and other supplemental benefit coverages.
• Professional Skills Development: Tuition Assistance, mentorship and coaching opportunities, leadership development and other personal growth programs
• Collaborative and Welcoming Workplace: Inclusive culture rooted in our values, enhanced by Employee Resource Groups, and team-building activities.
Salary Range Transparency:
Phoenix, AZ $50,000.00-$90,000.00 Annually
Salary Range Disclaimer
The base salary range represents the low and high end of the Moog salary range for this position in the given work location. Actual salaries will vary depending on factors including but not limited to location, experience, and performance. The range(s) listed is just one component of Moog's total compensation package for employees. Other rewards may include annual bonuses, employee stock purchase plan, an open paid time off policy, and many region-specific benefits.
This position requires access to U.S. export-controlled information.
EOE/AA Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran
Moog is an Equal Opportunity Employer, and as such affirms the right of every person to participate in all aspects of employment without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, contact our Human Resources department via phone at 844-367-5787.
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