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Customer Service Program Analyst Jobs (NOW HIRING)

GDIT

Program Analyst

Falls Church, VA · On-site

$70K - $85K/yr

Program Delivery and Execution Job Qualifications: Skills: Account Reconciliations, Analysis ... Customer service skills with strong attention to detail, responsiveness, and commitment to a ...

Erica Lane Enterprises, Inc.

Program Analyst

Sparta, WI · On-site

As the primary coordinator for DPW service contracts--including grounds maintenance, custodial ... Positive, polite, and professional behavior at all times when dealing with co‑workers, customers ...

US Department of the Army

PROGRAM ANALYST

Miami, FL · On-site

$133K/yr

... National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g ... analyses to determine the most efficient manner to accomplish missions; and 3). Ensure optimal ...

Advantage SCI

Program Analyst

Honolulu, HI · On-site

Program Analyst (Counter-Insider Threat, Law Enforcement, Security) Work Location: Camp Smith Joint ... service representatives, law enforcement, security, etc. * Must be able to bend and lift a minimum ...

Hirekeyz Inc

Program Analyst

Fairfax, VA · On-site

Program Analyst Location: Onsite- Fairfax, VA 3 Days and in Washington, DC 2 Days per Week ... government customer engagement * 5+ years as SME in cost, project and business analysis; O&M ...

Indra Group

Program Analyst

Overland Park, KS · On-site

Support the Program Manager in preparation for executive and customer program reviews. 6. Risk ... Partner with Engineering, Manufacturing, Supply Chain, Quality, Field Services, Contracts, Finance ...

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Customer Service Program Analyst information

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How much do customer service program analyst jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for customer service program analyst in the United States is $29.69, according to ZipRecruiter salary data. Most workers in this role earn between $20.91 and $35.58 per hour, depending on experience, location, and employer.

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Program Analyst

Fort Belvoir, VA • On-site

U.S. Department of Defense (DOD)
Public Administration • 10K+ employees
Learn more about U.S. Department of Defense (DOD)external

$102K/yr

Full-time

Re-posted 7 days ago

U.S. Department Of Defense rating

7.9

Company rating: 7.9 out of 10

Based on 540 frontline employees who took The Breakroom Quiz

Job description

See below for important information regarding this job.Qualifications:To qualify for a Program Analyst your resume and supporting documentation must support:
Specialized Experience: One year of specialized experience that equipped you with the particular competencies to successfully perform the duties of the position, and that is typically in or related to the position to be filled. To qualify at the GS-12 level, applicants must possess one year of specialized experience equivalent to the GS-11 level or equivalent under other pay systems in the Federal service, military or private sector. Applicants must meet eligibility requirements including time-in-grade (General Schedule (GS) positions only), time-after-competitive appointment, minimum qualifications, and any other regulatory requirements by the cut-off/closing date of the announcement. Creditable specialized experience includes:
  • Analyzing the operations of a federal EEO, civil rights, human resources, employee relations, disability, reasonable accommodation, compliance, or comparable organizational program. Experience must include identifying risks, process gaps, performance trends, and improvement opportunities and communicating findings, risks, and recommendations through executive-level briefings, decision papers, reports, or other professional products;
  • Developing or evaluating program governance products, including policies, procedures, standard operating procedures, workflows, internal controls, roles and responsibilities, implementation plans, or performance measures. Experience must include coordinating implementation across multiple functional organizations;
  • Using quantitative and qualitative information to build or maintain dashboards, trackers, reports, or other management tools. Experience must include validating information, translating findings into actionable recommendations, and monitoring project deliverables, milestones, progress, barriers, and results; and
  • Researching and applying laws, regulations, policy, or formal guidance to assess program operations and recommend compliant courses of action. Experience must include coordinating process-improvement or corrective-action initiatives with organizational stakeholders.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.Education:

Substitution of education may not be used in lieu of specialized experience for this grade level.

Employment Type: OTHER

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