Customer Service Professional Jobs in Cold Spring, KY

Hawx Pest Control is a technology-driven company that is revolutionizing the pest management industry. Hawx serves a crucial public health function by using state-of-the-art equipment and environmentally conscious products to protect the people and places our customers love. At Hawx we pride ourselves on our internal company culture. Our team members benefit from being part of a company that actively rewards employees for being team players while providing ample opportunity for personal and professional growth. We understand how important it is to recruit and reward people who are enthusiastic about developing their careers and opening new opportunities while delivering a best-in-class customer experience.

We are seeking to hire a talented Pest Control Service Professional. We welcome candidates from other hard-working, blue-collar industries, such as construction, lawn care, landscaping, retail, grocery, sanitarians and other customer service-oriented backgrounds. You bring the right attitude and customer service experience, and we will provide the training to ensure your success! You will inspect and perform pest control treatments for residential and commercial customers using high-quality and environmentally-responsible products. You will exemplify excellent customer service and professionalism while following a daily schedule of services.

Details

• Full-time position
• $18 - $25 per hour (Based on experience and licensing)
• Up to $500 sign-on bonus

Responsibilities

• Enter/exit structures, crawl spaces, climb over and on top of structures, ascend and descend stairs and ladders.
• Must deliver premier customer service to resolve pest issues.
• Read and interpret pesticide labels to correctly mix products based on areas measured and quantities needed.
• Record work activities and complete all paperwork after finishing services.
• Perform residential pest management service routes with the highest level of customer service, professionalism, and efficiency.
• Complete all duties required by a pest/mosquito/termite service professional: customer consultation, inspection, identify/eliminate conducive conditions and perform proper treatments.
• Maintain and care for company equipment, vehicle and gas card and other job-related items.
• Address and alleviate customer concerns and pest related issues by using integrated pest management strategies

Qualifications

Traits

• Reliable: Establishes and upholds our company culture and values. Believes in the company mission and the Hawx culture of excellence. Shows up on time and gets the job done. Stays on top of tasks and manages time and responsibilities well.
• People Person: Keeps things positive and energizes people. Adaptable and flexible while working with different personality styles. Develops strong working relationships with team members from different departments.
• Emotionally Intelligent, Strong Communicator: Effectively conveys ideas and information in a way that is suited to different audiences and personalities. Actively listens to team members and incorporates feedback and insights gained from others.

Skills

• Tech Literate: Proficient with commonly used documents and software (word processing, spreadsheets, etc.) and capable of learning new software in a fast-paced environment. Familiarity with Google Workspace tools is a plus.
• Problem-solver: Prioritizes understanding the problem over chasing new solutions. Pays close attention to the details and has a keen sense for what's not working and how it can be improved.
• Operational Efficiency: Understands operational processes and workflow optimization strategies to enhance productivity and efficiency.
• Cross-Functional Collaboration: Collaborates with different departments to align operational processes and ensure seamless coordination with all stakeholders.
• Organization and Time Management: Able to prioritize tasks while staying on top of multiple workflows in process and to achieve those tasks on time and on target.

Experience & Other Requirements

• Must pass required background check and drug screening and motor vehicle record.
• Must be 21 years or older w/ valid driver's license
• Works well in the presence of all pests
• Physical labor experience (working in outside conditions)
• Ability to bend, lift, sit, stretch, reach, crouch
• Able to lift at least 50 pounds
• Candidates with sales experience preferred

Benefits

• Medical, dental, vision, life insurance
• 401K with company match
• PTO and Paid Holidays
• On Demand Pay
• Employee Assistance Program (EAP)
• Short and Long Term Disability
• Pet Insurance

Hawx Services, LLC is an Equal Opportunity Employer committed to fostering an inclusive work environment with the most qualified employees. Both in our hiring process and in the experiences that our team members have as employees, Hawx is committed to diversity, equity, and inclusion. Accordingly, Hawx is committed to equal employment opportunities regardless of race, color, ancestry, religion, sex (including pregnancy, childbirth, or related medical conditions), national origin, sexual orientation, age, marital status, disability, gender identity, or veteran status.