Customer Service Professional Jobs in Missouri (NOW HIRING)

Parallel Ag proudly carries AGCO farm equipment plus a full line of parts to help all farming operations. With well-known brands such as Fendt, Massey Ferguson, Manitou, Gleaner, and more, you won't find a more extensive inventory of field-ready equipment. Customers come to depend on Parallel Ag to get any job done and we are looking to add a highly motivated Service Professional to our team!
The Service Professional will perform scheduled service, repair, modifications, and total field support for commercial farming equipment while maintaining customer relations and supporting the work of other departments in the dealership. Their purpose is to continue learning the business and gain the knowledge and experience necessary to work within the framework of the Parallel Ag business model.

Essential Functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Repair and maintain diesel engines and agriculture equipment
• Diagnose engine problems and repair or overhaul engines or other related mechanical or structural parts for a variety of equipment types
• Clearly explain to the customer's satisfaction (if called upon) the diagnosis and repair of the machine in question
• Respond promptly to customer needs and may assist or manage difficult customer situations
• Continually seek both technical and product training when available
• Be able to demonstrate accuracy and thoroughness, improve and promote quality, and monitor own work to ensure quality
• Observe all safety and security procedures, report potentially unsafe conditions, and use equipment and materials properly
• Maintain a clean and orderly shop and workshop area, collecting and disposing of trash as necessary. This includes inspection, cleaning and maintenance of all equipment used.
• Assist in keeping all department tools, equipment, lot, and vehicles in good and safe working order
• Report any faulty equipment or hazards to the Shop Foreman or Service Manager. Communicate daily/weekly with supervisor the repair trends, comebacks, and service problems
• Treat management and other employees with respect and contribute to building a positive team spirit
• Follow instructions and promptly respond to management direction
• Work with integrity, always upholding the company's values
• Foster team environment and morale within the service department
• Perform related responsibilities/accountability as required or directed

Experience, Education, and Skills:

• Prefer High School Diploma/GED, Associates, or higher degree
• Prefer 2 years of diesel mechanic experience
• Proven experience with advanced electronics, diesel engines, and/or hydraulics
• Strong oral and written communications
• Proven ability to establish and maintain positive working relationships with co-workers, vendors, and customers
• Ability to professionally manage difficult customer situations
• Ability to manage the completion of work orders in a timely manner
• Must be able to work extended hours and weekends as needed
• Must furnish own set of tools

Commitments:

• Service Oriented: Our success revolves around customer service; we value service always as a priority.
• Honesty & Integrity: We value honesty and integrity in every interaction whether it is with a customer or a coworker, no matter what.
• Committed & Passionate: We are committed to our customers and the job they have to do. We are passionate in helping our customers achieve their goals
• Communication: We strive to communicate to the best of our ability with customers, co-workers, manufacturers, and other stakeholders.
• Family: We believe in family values including hard work, family time, and education. We treat everyone as if they are family.
• Pride and Confidence: We are proud and confident in what we do and who we do it for.

Compensation and Benefits:

• Parallel Ag offers a generous compensation package
• 401k retirement plan with company match
• Health, Dental, Vision and Life insurance
• Vacation and sick time off
• Advanced training programs
• Day shift, with a safe work environment
• Parallel Ag is an Equal Opportunity Employer

Work Environment:

The job will operate in various environments to include but not limited to, the shop, outdoors, on-site with the customer, etc.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk and hear. This job is very active and requires standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing. The employee must frequently lift and/or move items over 50 lbs. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Position Type / Expected Hours of Work:

This is a full-time position. Days and Hours of work are Monday through Friday, 8:00 a.m. - 5:00 p.m. Early morning, evening, weekend and work on holidays may be required as job duties demand.

Additional Notes:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.