Customer Service Process Specialist Jobs (NOW HIRING)

Our M3 Team at Kanthal IT is responsible for the roll-out, development, and continuous improvement of the Infor M3 system across Kanthal. We work close to the business to improve processes, ways of working, digital capabilities, support, and training. To strengthen our team, we are now looking for Business Process Specialists who want to grow, contribute, and make a real difference in a global company with colleagues and stakeholders from many cultures.

Location: Our headquarters are located in Hallstahammar, Sweden, but other locations may also be considered. Kanthal has remote work policies in place.

We are recruiting for several roles, each focusing on one of these areas:

• Order-to-Delivery
• Finance

As a Business Process Specialist, you develop and support Kanthal’s units in their way of working and in how they use our digital platform. You work closely with the business globally to understand needs, identify improvement opportunities, and help translate them into practical process and system changes. Depending on your experience, you may participate in or lead feasibility studies, pre-studies, change initiatives, training activities, and long-term business improvements.

• Contribute to Infor M3 implementations: Support and drive process implementations that meet business needs, follow system logic, secure information quality, and improve usability.
• Support process development: Collaborate with process owners, experts, and super users to ensure that business processes are effective, compliant with legal requirements and Alleima regulations, and aligned with standard Infor M3 solutions where possible
• Clarify requirements: Help define, document, and follow up requirements for change requests so that solutions are clear, realistic, and aligned with IT standards.
• Facilitate collaboration: Build understanding between stakeholders, key users, and IT by promoting clear communication, structured dialogue, and practical solutions.

This role can be a great opportunity both for experienced specialists and for curious, growth-oriented talents who want to build deeper knowledge of business processes and digital solutions. At Kanthal, you will have the chance to learn together with the organization, develop in your role, and, when relevant, travel and work with colleagues across our global business.

We are looking for someone with relevant experience in Order-to-Delivery, Manufacturing or Finance, or a university degree within a relevant area. You may already have solid experience from business processes, ERP systems, or manufacturing environments, or you may be earlier in your career with the motivation and ability to grow into the role. We value practical experience just as highly as formal education.

You have an interest in business systems and how digital tools can improve ways of working. Experience with Infor M3 is advantageous, and experience from global organizations or manufacturing companies is considered a plus. As we work in an international environment, you need strong English skills, while Swedish skills are beneficial.

We value a solution-oriented mindset, curiosity, and a willingness to learn. You enjoy understanding both details and the bigger picture, and you are motivated by finding better ways of working together with others. You take responsibility for your tasks, communicate clearly, and build good relationships with colleagues and stakeholders at different levels of the organization. To succeed in this role, you are open-minded, collaborative, and comfortable asking questions, listening, and contributing ideas that support change, improvement, and long-term business value.

We are a company with an open-minded culture, actively working to create a workplace that is characterized by diversity and inclusion.

• A supportive and inclusive work environment.
• Competitive salary and benefits.
• Opportunities for professional growth and development.
• A commitment to safety and a zero —accident environment.

As part of the employment process, alcohol and drug testing is carried out in accordance with our procedures for a safe work environment.

For more information about the position contact:

Ola Björk, Recruiting Manager, +46 (0)70-688 00 85

For more information about the recruitment process, please contact:

Frida Carlsson, Recruitment Specialist, +46 (0) 73-599 76 14

Union Representative:

Petter Lindblom, Swedish Association of Academics, +46 (0) 70 616 04 26

Riccard Söjbjerg, Unionen, +46 (0) 70 611 28 71

Johan Baringson, Ledarna, +46 (0) 70 616 53 96

Kanthal is part of Alleima Group, and a world-leading brand for products and services in the areas of industrial heating technology and resistance material. We develop innovative solutions in creative partnerships with our customers, and with a strong commitment to reduce the environmental impact. Skilled people and pioneering technology, enable us to support some of the world’s largest and most exciting projects.

Find out more at www.kanthal.com and www.alleima.com