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Customer Service Process Analyst Jobs in Oregon (NOW HIRING)

Reser's

Director, Customer Service

Beaverton, OR · On-site

The Director focuses on operational execution, process improvement, system utilization, workflow ... analyze service trends, exception patterns, workflow gaps, and performance data to identify ...

Made In Oregon

Customer Service Rep - PT

Portland, OR · On-site

$20/hr

Process orders, returns, and exchanges accurately while maintaining detailed records of customer ... service processes and product availability. Skills: The required skills such as effective ...

Kohl's

$17.25/hr

... customer service ... You will teach, coach, develop and supervise associates while completing all service processes ...

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Customer Service Process Analyst information

What is a customer service process analyst?

A Customer Service Process Analyst is a professional who examines and improves the processes and workflows within a customer service department. Their main goal is to enhance efficiency, customer satisfaction, and overall service quality by analyzing data, identifying bottlenecks, and recommending process improvements. They often collaborate with various teams to implement changes and monitor the results to ensure continuous improvement. This role requires strong analytical skills, attention to detail, and a deep understanding of customer service operations.

What are the key skills and qualifications needed to thrive as a customer service process analyst?

To thrive as a Customer Service Process Analyst, you need strong analytical skills, process improvement knowledge, and experience with customer service operations, typically supported by a bachelor’s degree in business or a related field. Familiarity with CRM software, data analysis tools like Excel or Tableau, and process mapping techniques such as Six Sigma or Lean certifications is highly valued. Excellent problem-solving abilities, communication, and stakeholder management skills help you collaborate and drive change effectively. These skills are critical for identifying inefficiencies, enhancing customer satisfaction, and ensuring continuous process improvement within service teams.

How does a customer service process analyst typically collaborate with other departments to improve customer experience?

A Customer Service Process Analyst frequently works cross-functionally with teams such as IT, operations, and product development to analyze and enhance customer service processes. This collaboration often involves gathering feedback, mapping workflows, and identifying inefficiencies or pain points that impact the customer journey. By facilitating workshops, presenting data-driven insights, and recommending process improvements, analysts help ensure that all departments are aligned toward delivering a seamless customer experience. Regular communication and project updates are common, fostering a collaborative environment where continuous improvement is prioritized.

What cities in Oregon are hiring for Customer Service Process Analyst jobs?

Cities in Oregon with the most Customer Service Process Analyst job openings:

Infographic showing various Customer Service Process Analyst job openings in Oregon as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution.

Customer Service Specialist, Account & Billing

Salem, OR • On-site

Wolters Kluwer
Accounting Services • 10K+ employees
Learn more about Wolters Kluwerexternal

$48K - $83K/yr

Other

Medical, Dental, Vision, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Wolters Kluwer rating

9.1

Company rating: 9.1 out of 10

Based on 29 frontline employees who took The Breakroom Quiz

Job description

As a Customer Service Specialist in Accounts & Billing, you'll handle a variety of customer service tasks with growing independence. You will support our team by assisting with processes and projects, improving your skills in handling a range of customer needs. This role builds on entry-level experience, providing more autonomy while contributing to customer satisfaction.

Responsibilities:

• Address more complex customer inquiries and complaints.

• Assist with onboarding and training new customer service representatives.

• Update customer accounts and profiles in the CRM system.

• Coordinate with other departments to resolve customer issues.

• Manage follow-up communications to ensure customer issues are resolved.

• Compile common customer issues and report to management.

• Provide product and service recommendations to customers.

• Support special projects aimed at improving customer service processes.

• Engage in peer mentoring and knowledge sharing.

• Escalate unresolved issues to higher levels when necessary.

Skills:

• Advanced Customer Interaction: Comfortable handling a broader range of customer inquiries.

• Intermediate Problem-Solving: Address more complex customer issues effectively.

• CRM Proficiency: Proficient in navigating and using Customer Relationship Management systems.

• Time Management: Efficiently juggle multiple tasks and prioritize effectively.

• Interdepartmental Collaboration: Coordinate efforts with other departments to resolve issues.

• Training Contribution: Participate in training and mentoring of new team members.

• Analytical Skills: Basic analysis of common customer issues and feedback.

• Customer Recommendation Ability: Offer tailored product/service suggestions based on customer needs.

Our Interview Practices

To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.

Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.

Compensation:

$48,900.00 - $83,750.00 USD

This role is eligible for Bonus.

Compensation range listed is based on primary location of the position. Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process.

Additional Information :

Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request.

EQUAL EMPLOYMENT OPPORTUNITY Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

What Wolters Kluwer employees say

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About Wolters Kluwer

Sourced by ZipRecruiter

Wolters Kluwer Global Business Services is designed to provide services to the business units in the areas of technology, sourcing, procurement, legal, finance, and accounting which includes our North American-Accounting Center. These global centers promote team collaboration using best practices around a specific focus area to drive results and enhance operational efficiencies. There is a constant endeavor to benchmark against best-in-class industry standards to improve the quality of deliverables, increase cost savings, enhance productivity, and reduce time to market for products and applications

Industry

Accounting services, library and information services and it services

Company size

10,000+ Employees

Headquarters location

Philadelphia, PA, US

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