ZipRecruiter

Log In

1

Customer Service Phone Jobs in Kentucky (NOW HIRING)

IMI

Customer Service Manager

Lawrenceburg, KY · On-site

Excellent organizational planning ability and customer service/phone skills with the ability to resolve problems/issues. * Ability to work in a high-stress, high-volume environment. * Sales and ...

Z Salon

Customer Service Specialist

Louisville, KY · On-site

$16.25 - $21.50/hr

Respond to customer inquiries via phone, email, and chat in a timely and professional manner. * Provide accurate information regarding products and services while addressing customer concerns.

Z Salon & Spa

Customer Service Specialist

Louisville, KY · On-site

$15.50 - $20.50/hr

DutiesRespond to customer inquiries via phone, email, and chat in a timely and professional manner.Provide accurate information regarding products and services while addressing customer concerns.

Z Salon & Spa

Customer Service Specialist

Louisville, KY · On-site

$15.50 - $20.50/hr

Respond to customer inquiries via phone, email, and chat in a timely and professional manner. * Provide accurate information regarding products and services while addressing customer concerns.

Quantrell Auto Group

Customer Service Specialist

Lexington, KY · On-site

$14.50 - $19/hr

Proactively update guests on vehicle status via phone, SMS, and email throughout the day to ensure ... CUSTOMER SERVICE SPECIALIST | CUSTOMER SERVICE SPECIALIST | CUSTOMER SERVICE SPECIALIST | CUSTOMER ...

next page

Showing results 1-20

All JobsCustomer Service Phone JobsCustomer Service Phone Jobs in Kentucky

Customer Service Phone information

See Kentucky salary details

$10

$20

$30

How much do customer service phone jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for customer service phone in Kentucky is $20.04, according to ZipRecruiter salary data. Most workers in this role earn between $16.06 and $22.12 per hour, depending on experience, location, and employer.

What is a customer service phone?

A Customer Service Phone job involves assisting customers over the phone by answering inquiries, resolving issues, and providing product or service information. Representatives must have strong communication skills, patience, and problem-solving abilities. They may also handle complaints, process orders, and escalate complex issues when necessary. Excellent customer service helps build trust and ensures customer satisfaction.

What does a typical day look like for a customer service phone representative?

A typical day for a Customer Service Phone representative involves answering incoming calls, addressing customer questions or complaints, and documenting each interaction using specialized software. You may also handle order processing, provide product information, and escalate more complex issues to supervisors or other departments as needed. The work environment is usually fast-paced, team-oriented, and relies heavily on communication and collaboration. You will often collaborate with colleagues and managers to resolve challenging situations, and you'll have clear performance metrics such as call resolution rates and customer satisfaction scores. This role offers valuable experience in customer relations and can lead to advancement opportunities within customer service or related fields.

What are the key skills and qualifications needed to thrive in the customer service phone position, and why are they important?

To excel as a Customer Service Phone representative, you need excellent verbal communication skills, strong problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, call center software, and basic computer applications is commonly required. Outstanding active listening, patience, and conflict resolution skills help top performers build rapport and effectively resolve customer concerns. These skills are crucial for delivering a positive customer experience, maintaining company reputation, and ensuring efficient issue resolution.

How can I become a customer service phone agent?

To become a customer service phone agent, candidates typically need a high school diploma or equivalent and strong communication skills. Relevant experience in customer service, familiarity with phone systems, and basic computer skills are often required; some employers may also prefer certification in customer service or related fields.

What are the most commonly searched types of Customer Service Phone jobs in Kentucky?

The most popular types of Customer Service Phone jobs in Kentucky are:

What are popular job titles related to Customer Service Phone jobs in Kentucky?

For Customer Service Phone jobs in Kentucky, the most frequently searched job titles are:

What job categories do people searching Customer Service Phone jobs in Kentucky look for?

The top searched job categories for Customer Service Phone jobs in Kentucky are:

What cities in Kentucky are hiring for Customer Service Phone jobs?

Cities in Kentucky with the most Customer Service Phone job openings:

Customer Service Phone jobs near you
Infographic showing various Customer Service Phone job openings in Kentucky as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 14% Part Time, 7% Temporary, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $41,684 per year, or $20 per hour.

Customer Service Manager

IMI

Lawrenceburg, KY • On-site

Full-time

Re-posted 4 days ago

Job description

Purpose of Position:

Manage dispatch and inside sales. Oversee the process of taking concrete orders from customers, in an efficient manner while ensuring all appropriate questions are asked, including but not limited to, information about the type of pour that is being made, specific directions to the job locations, scheduling, etc, while maintaining customer service and satisfaction, making the most efficient use of company assets.  Direct drivers with regards to deliveries and additional tasks.

Key Responsibilities:

  • Work well within a team and build customer relationships.
  • Assist customers in their project needs through accurately processing orders.
  • Provide value based product solutions through consultative selling process.
  • Ensure customer satisfaction by keeping them up to date on challenges that affect the delivery cycle.
  • Complete special projects and other duties as established by team leaders and management.
  • Oversee projects and pricing.
  • Coordinate customer orders and scheduling with plant managers.
  • Oversee the resource management of the fleet of trucks which he/she has been assigned, as well as manage all personnel.
  • Ensure customer service issues are addressed and take appropriate actions.
  • Determine the most profitable customers, coordinate with Sales and Operations Manager on how to best utilize the fleet.
  • Maintain reports of customer complaints and resolution.
  • Supervise/manage inside sales and dispatch team.
  • Demonstrates  commitment to communicating, improving & adhering to safety policies in all environments and areas.
  • All other duties as assigned by management.

Requirements:

  • High school diploma required; bachelor’s degree a plus.  Or equivalent industry experience.
  • Knowledge of operations, sales, and accounting in the industry a plus.
  • Previous dispatching experience and good geographical knowledge of the local area.
  • Strong interpersonal and communication skills; excellent written and verbal communication; ability to respond to common inquiries and/or customer complaints as well as those from the business community.
  • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of technical instructions and deal with abstract and concrete variables.
  • Excellent organizational planning ability and customer service/phone skills with the ability to resolve problems/issues.
  • Ability to work in a high-stress, high-volume environment.
  • Sales and management experience preferred.
  • Concrete experience is a preferred.
  • Familiarity with Google, as well as knowledge of working with Command Series or related computer system software.
  • Ability and availability for occasional overnight travel.
  • Bilingual/Spanish Speaking is a plus.

Apply